Oozing quintessential New York style, the Kixby is just a short walk from the Empire State Building and Macy’s department store. A new energy and look have been given to this stunning 1901 building, and the result is a boutique-style hideaway that you'll love retreating back to after a day in the Big Apple.
Amenities
Bar
Fitness Centre/Gym
Internet Access
Restaurant
Close to City Centre
Where is it
In the heart of Midtown Manhattan on West 35th Street, less than one block from Herald Square. Transfer time from John F. Kennedy International Airport: 1 hour.
Hotel information
195 rooms. All with complimentary WiFi access, air-conditioning, flat-screen TV, mini-fridge, tea and coffee making facilities, safe, iron and ironing board, bathrobes, bathroom amenities, and hairdryer.
Lux Queen Rooms have 1 queen-size bed, sleeping maximum 2 adults.
Continental Breakfast option: includes rotating continental breakfast items such as fruit, yoghurt, breads and pastries, as well hot beverages and juices.
Lux King Rooms have 1 king-size bed, sleeping maximum 2 adults.
Lux Queen Queen Rooms feature 2 queen-size beds, accommodating up to 3 adults. If booked for 3 adults, 2 adults will share one queen-size bed.
Fitness centre with Peloton bikes. Complimentary WiFi. Laundry service*.
Black Tap (New York-style burger joint and cocktails - closed on certain days, check locally). Lot 15 (lobby lounge). The Lookup (rooftop bar, open once the warmer weather permits).
This hotel has a resort fee of $30 plus tax per room, per night (payable locally, subject to change).
Resort fee includes: Eco-Friendly refillable Kixby water bottle, provided at check-in - All day coffee and tea in our pantry room - 24-hour access to the fitness room - High-Speed Wi-Fi (up to 4 devices) - Free local calls. Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.
Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page
*Denotes local charge.
Please note: one person must be aged 21 years and over in each room at check-in.
Please note: this hotel was previously called Hotel Metro.
Based on 5308 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (2877)
Very good (1859)
Average (405)
Poor (96)
Terrible (71)
Kixby New york..WOW
مايو 26, 2025S8MYlisabPreston, United Kingdom
We where given the chance to up-grade to a king lux,so this review on our first stay is ref lux king. I really can't fault it. From the moment you step inside,Jay on the desk was so welcoming and that continued throughout our stay. The refreshments room is a nice bonus too. Our room had everything you could need..fridge,coffee machine,ice… Read more
We where given the chance to up-grade to a king lux,so this review on our first stay is ref lux king. I really can't fault it. From the moment you step inside,Jay on the desk was so welcoming and that continued throughout our stay. The refreshments room is a nice bonus too. Our room had everything you could need..fridge,coffee machine,ice bucket,ironing board n iron, hairdryer,umbrella, dressing gowns... and the bed 😲🤩😍, massive and so comfy. Would I stop again... thats a defo yes Read less
Fabulous hotel
مايو 25, 2025Nicola MNorwich, United Kingdom
The Kixby is an excellently located hotel. It was very clean and the rooms very well equipped with iron and ironing board, ice bucket, hairdryer, fridge, robes coffee and tea machine, and toiletries. There is room where you can get fresh coffee, ice and a variety of cold water. The staff are friendly and helpful. My only complaint is the very… Read more
The Kixby is an excellently located hotel. It was very clean and the rooms very well equipped with iron and ironing board, ice bucket, hairdryer, fridge, robes coffee and tea machine, and toiletries. There is room where you can get fresh coffee, ice and a variety of cold water. The staff are friendly and helpful. My only complaint is the very poor quality ‘ continental breakfast’ which was very expensive $20. There were only paper plates and plastic cutlery and a very limited choice of food. This really let the hotel down and I would advise against having breakfast in the hotel. There are a good number of places within a 10minute walk to get breakfast. Read less
Fantastic Stay at Kixby
مايو 25, 2025chictraveler2018Arlington, Virginia
I was so impressed by the Kixby! I have stayed at many hotels in New York City and this is my favorite. The staff is very professional, friendly, and helpful. It’s centrally located near most of the major subway lines so easy to get around along with a variety of food options. My room was clean, spacious, and everything was organized very well. I… Read more
I was so impressed by the Kixby! I have stayed at many hotels in New York City and this is my favorite. The staff is very professional, friendly, and helpful. It’s centrally located near most of the major subway lines so easy to get around along with a variety of food options. My room was clean, spacious, and everything was organized very well. I especially enjoyed the 2nd floor facilities where I could grab coffee, snacks, water and other items. The cappuccino came in handy while I was working as it gave me that boost. I liked it so much that I booked another reservation for July. I would highly recommend! Read less
Horrendous, Putrid Smell
مايو 22, 2025daviddjordanChicago, Illinois
This was, without question, one of the most disgusting hotel experiences I’ve ever had. My room was overwhelmed by a vile, stomach-turning stench—an unbearable mix of rancid oil and grease that had clearly seeped in from one of the Korean restaurants attached to the building. The smell was so putrid it made the room uninhabitable. Even worse,… Read more
This was, without question, one of the most disgusting hotel experiences I’ve ever had. My room was overwhelmed by a vile, stomach-turning stench—an unbearable mix of rancid oil and grease that had clearly seeped in from one of the Korean restaurants attached to the building. The smell was so putrid it made the room uninhabitable. Even worse, management is fully aware of this issue but continues to assign unsuspecting guests to these contaminated rooms. It’s not an isolated incident—it’s a known problem, ignored for the sake of occupancy. A staff member sent to “inspect” the room physically flinched the moment he walked in, which says everything you need to know. If you have any sense of hygiene, comfort, or self-respect, do yourself a favor and stay far away from this place. This isn’t just a bad stay—it’s an absolute disgrace. Read less
A great place to rest after a busy day in NYC!
مايو 20, 2025887clarehSwansea, United Kingdom
Just returned from a 4 night/5day break to NYC with my sister. Booked through Trailfinders who recommended The Kixby, it did not disappoint! We booked a twin room and ended up on the Penthouse floor where you could also access the roof top bar when open. Beds very comfy and ample sized bathroom - with plenty of mirrors but none in the bedroom! The… Read more
Just returned from a 4 night/5day break to NYC with my sister. Booked through Trailfinders who recommended The Kixby, it did not disappoint! We booked a twin room and ended up on the Penthouse floor where you could also access the roof top bar when open. Beds very comfy and ample sized bathroom - with plenty of mirrors but none in the bedroom! The staff were lovely and we always had a fab welcome at any time of the day. On Floor 2 there is a gym and a room where, in addition to the tea/coffee machine in our room, you could get ice or hot/cold drinks and fruit or a biscuit at any time of day/night to take away. The hotel has its own bar and access to the restaurant next door, Black Tap burgers and craft beer where the food is great and they do these amazing shakes with cakes attached (to see them was enough, we didn’t try them!). The location of the hotel is excellent, the subway is at the end of the street as is Macy’s and I would highly recommend the hotel. Read less
Kixby New york..WOW
