Element New York Times Square West

Midtown, New York

Star rating

Standard Room
Rise
Studio City View
Rise
King Room
Double Room
Standard Room
Rise
Studio City View
Rise
King Room
Double Room

The hotel

Close to the bright lights of the Theatre District and Times Square beyond, this isn’t just any hotel; this is a live-like-a-local hotel. The Element by Westin brings everything you’ll need (and maybe hadn’t even thought of) into one place, with a small kitchenette in every room. Step out of the front doors and within a New York minute you’ll be in the heart of The City That Never Sleeps.

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Safety Deposit Box
  • Close to City Centre

Where is it

In Hell's kitchen, 4 blocks from Times Square. Transfer time from John F. Kennedy International Airport: 50 minutes.

Hotel information

404 rooms. All with air-conditioning, kitchenette with fridge, hob, microwave and dishwasher, 32” LCD TV, DVD/CD player, iPod docking station, safe, hairdryer, and iron and board. Standard Rooms are 305 sq ft, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

City View Rooms have sweeping views of New York's city skyline, with 1 king-size bed, sleeping maximum 2 adults.

Standard Studios are slightly larger at 385 sq ft and have 1 king-size bed, sleeping maximum 2 adults.

Studio City View are as above, but with views of the city, with 1 king-size bed, sleeping maximum 2 adults.

Complimentary Element hot buffet breakfast. Restore (24-hour gourmet grab & go pantry). 24-hour fitness centre. Gift shop. Laundry/dry-cleaning service*. 24-hour front desk. Complimentary WiFi.

Good general access for guests who are able to walk short distances and can manage up to six steps. For more information and contact details please check out ourSpecial Assistance page

One person must be aged 21 years and over in each room at check-in.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1911)
  • Very good (2149)
  • Average (768)
  • Poor (403)
  • Terrible (346)
Image of the Tripadvisor rating evelvators dont work

مايو 31, 2025 Resort59618164663

The elevators barley work we had to walkk 25 flights. They blame it on "elevator modernization" the door in the hall keeps swinging open like a ghost. staff r rude and bad costumer service. rooms are very nice though if you want to hike mount everest for it.
Image of the Tripadvisor rating Didn't get deposit refund

مايو 29, 2025 Danial N

Good experience in hotel, perfect breakfast, but what about deposit of 250$, we still don’t get it. And it’s been in while. We stayed for one night on 16-17 may. Please Element hotel administration, can you check my review. If you need any extra information, let me know.
Image of the Tripadvisor rating BEWARE OF THIS NIGHTMARE

مايو 16, 2025 Michael G

ABSOLUTE WORST HOTEL STAY OF MY LIFE!!!! The room was pulled out of the 90s with more scratches in the bathroom walls and counterspace than I have ever seen. There were two outlets that were hanging on for dear life, one of which had exposed wires. We were put in an accessible room, where the shower couldn't go higher than 5 and a half feet.… قراءة المزيد
ABSOLUTE WORST HOTEL STAY OF MY LIFE!!!! The room was pulled out of the 90s with more scratches in the bathroom walls and counterspace than I have ever seen. There were two outlets that were hanging on for dear life, one of which had exposed wires. We were put in an accessible room, where the shower couldn't go higher than 5 and a half feet. Meaning I had to squat to shower. One elevator was down and the others were manually operated by employees. My wife and I had to give an extra 10 or 15 minute buffer to ensure we weren't late. We ended up having to leave days early due to not wanting to be in that room anymore. BEWARE, DO NOT STAY HERE!!! Read less
Image of the Tripadvisor rating HORRIBLE EXPERIENCE & CUSTOMER SERVICE. DO NOT STAY!!!!!

مايو 12, 2025 Jennifer L Austin, Texas

Absolutely terrible stay and horrible Customer Service. We stayed during March 2025 for our Spring Break. There was ONE working elevator during our stay. We were notified by email the day of arrival, which was too late to switch our hotel. We would wait 3-40minutes each day to get to our room on 14th floor, after very long days sightseeing.… قراءة المزيد
Absolutely terrible stay and horrible Customer Service. We stayed during March 2025 for our Spring Break. There was ONE working elevator during our stay. We were notified by email the day of arrival, which was too late to switch our hotel. We would wait 3-40minutes each day to get to our room on 14th floor, after very long days sightseeing. Because of the wait, sometimes we had to climb 14 flights of stairs (hurt my hip), after very long days out. The hotel wasnt offering any compensation for this MAJOR inconveniece, that robbed us of sleeping time, bc we had to wake up extra early in the morning to account for the delay and didnt get back to our room until very late at night. This was my kids first trip to NYC and it completely dampened our experience. After contacting Marriott Bonvoy once I was home with detailed specifics, they offered to comp my room entirely and provide written follow up within 14 days of how they were correcting all the issues we face. NEVER heard from them again, after i followed up THREE times. They only reimbursed half of my stay, even though i have it in writing they would refund the entire stay. Ive contacted the hotel directly, Marriott customer service and Bonvoy, and none of them care to follow through as promised, much less respond back to me. Needless to stay, I have cancelled several stays with Marriott this summer, as I'm extremely disappointed in how this has been handled. It's obvious Marriott doesnt care abt their customers. Do yourself a favor, dont stay at this hotel. The breakfast was also terrible, we had to get a quick bite at McDonalds a few blocks away everyday. Book somewhere else. Read less
Image of the Tripadvisor rating Nothing has changed in 12 years... 🤦🏻‍♀️

مايو 9, 2025 spaghetti86 Milton Keynes, United Kingdom

Stayed here in 2013 and nothing, especially with the lifts, seems to have changed. In fact it seems to have gotten worse. 2/3 lifts working but often both IS ( in service) by staff at the same time, so would struggle to get up or down to our 39th floor room. Didn't bother with breakfast because of the hassle with the lifts. A lot of reception… Read more
Stayed here in 2013 and nothing, especially with the lifts, seems to have changed. In fact it seems to have gotten worse. 2/3 lifts working but often both IS ( in service) by staff at the same time, so would struggle to get up or down to our 39th floor room. Didn't bother with breakfast because of the hassle with the lifts. A lot of reception staff not overly friendly and mumbled when they did speak. Didn't feel like there was much security and anyone could just walk into the hotel. Bed was only made once in the 8 days we were there. Cleaner came at 630pm one evening when we were there having our dinner. Way too late to be cleaning. Basics in the room weren't there - kettle, dinner plates. Reception didn't even know if we should have dinner plates or how many we should have!? TV had other peoples name on it welcoming them all week. Good side - shower was decent, big fridge, air con was great and a god send. Good location and close to subway, local shops, theatres etc. Read less