Great location for events
Jun 7, 2025 virginia33 Virginia Beach, Virginia
We stayed at the W Las Vegas for a short two-night trip to see Coldplay at Allegiant Stadium. While the location was perfect for walking to and from the concert, the overall experience fell short of expectations. At check-in, we paid for early access but were told otherwise and we had confirmation. It wasn’t until we escalated to management and… Read more
We stayed at the W Las Vegas for a short two-night trip to see Coldplay at Allegiant Stadium. While the location was perfect for walking to and from the concert, the overall experience fell short of expectations. At check-in, we paid for early access but were told otherwise and we had confirmation. It wasn’t until we escalated to management and kept the conversation focused on resolution that it was finally honored. Staff were polite in tone, but not proactive in addressing the issue. The lobby and common areas felt dark and lacked energy. While the elevators were fast, the hallway on our floor (27) smelled musty and appeared worn. In the room, a curtain rod had fallen, the bathroom floor was dirty, and the lighting throughout—especially around the bathroom mirror—was very dim, with the top of the mirror, not illuminated at all. Given the short stay, we chose not to switch rooms. There was a minor misunderstanding about a $25 water bottle charge, but it was resolved quickly and courteously at checkout. On the bright side, the bed and pillows were very comfortable, and the hotel’s location near the stadium was a major plus. The taxi service from the hotel was excellent, friendly, reliable, and fairly priced. Overall, while the staff were courteous, the hotel lacked the atmosphere, care, and attention expected from a higher-end property. It may work for a quick concert trip, but those looking for a more refreshed and welcoming experience might prefer other options. Read less
