Service from the valet
Jun 25, 2025 835patsyk
I would like to write a review for the valet service that I got it was excellent. They hustled TJ waited on me the most. Service was awesome. Staff was very polite.
Caption by Hyatt Memphis
Memphis, Tennessee
The hotel
Amenities
- Bar
- Fitness Centre/Gym
- Internet Access
- Restaurant
- Safety Deposit Box
- Valet parking
Where is it
Located in the heart of downtown Memphis, just 15 minutes from the airport, and close to Beale Street and public transport.Hotel information
Rooms with bold graphics, repurposed materials, and modern amenities, including air conditioning, 55” flat-screen TV, KenetMD bathroom toiletries, mini fridge, hairdryer, rain shower, blackout curtains, iron and ironing board, and safe.
Standard Rooms have city views, and 2 double beds, sleping maximum 4 people.
River View rooms have either 1 king size bed or 2 double beds, sleeping maximum 4 people.
Deluxe Rooms are larger in size, with city views and 1 king-size bed, sleeping maximum 2 people.
Corner Rooms have oversized windows with river or city views, and either 1 king-size bed or 2 double beds, sleeping maximum 4 people.
River View Suites offer unobstructed river views from the private balcony, and feature a separate living area, expansive bathroom and bedroom with 1 king-size bed, sleeping maximum 2 people.
Rating summary
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Location
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Sleep Quality
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Rooms
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Service
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Value
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Cleanliness
Service from the valet
Just stay at the Centric.
Jun 23, 2025 Zoe Grace Publi... L
To get all the amenties and excellent services, I would recommend staying at the Centric. The Caption does not yet have all the services the Centric has, despite being on the same property. Room service is limited to Centric guests, and Valet is at the Centric entrance. The staff was absolutely fantastic with what they could do for Caption guests,… Read more
To get all the amenties and excellent services, I would recommend staying at the Centric. The Caption does not yet have all the services the Centric has, despite being on the same property. Room service is limited to Centric guests, and Valet is at the Centric entrance. The staff was absolutely fantastic with what they could do for Caption guests, which was minimal compared to Centric guests. Read less
Grade-AAA Lodging
Jun 18, 2025 John W
Rock on Hyatt Beale Street team! You guys killed it...amazing customer service and amenities...and Jesus at the front desk was the best!
Great location and building let down by poor staff
مايو 28, 2025 643rob Halifax, United Kingdom
There wasn't one thing terrible about the stay here just a lot of small things that made the stay bad. Firstly this isnt really a separate hotel all of the facilities in the caption are closed (bar, restaurant, check in etc.) and you have to use those in the neighbouring Hyatt Centric. That would be ok exceptmost of the staff their aren't friendly… Read more
There wasn't one thing terrible about the stay here just a lot of small things that made the stay bad. Firstly this isnt really a separate hotel all of the facilities in the caption are closed (bar, restaurant, check in etc.) and you have to use those in the neighbouring Hyatt Centric. That would be ok exceptmost of the staff their aren't friendly with a less than warm welcome on arrival and then at breakfast the hostess will ignore you for a bit just because she can even when not doing anything else before taking you to a table. While the rooms have an astetic that suits the building the design of the two bed rooms isn't good with the safe, luggage storage and hangers positioned so that access is difficult, for example can't open the safe if you have luggage on the rack. There is a coffee machine in the room but we stayed 5 nights and as housekeeping only came in once the pods didn't get restocked so we couldn't use it most days. There are some positive points the unused bar area and reception area looks good and can be used to relax in, the pool area in the Centric you can use is nice but there isn't enough seating especially on some days when an area of seating was reserved for a private event. The location is really good a few minute walk to the river front and beale street. Overall it feels more like a budget hotel with a higher price than it's worth and if I had paid budget hotel prices then I would have given it a better review but the price gives you expectations of a standard of service you don't get. I haven't stayed at a Hyatt branded hotel for a few years and usually stay at one of the other major chains this will make me think twice before staying at one again. Read less
Ignore this real review at your own cost
مايو 20, 2025 Steve100eater London, United Kingdom
I don’t understand how anyone can rate this hotel anything over 2, feel like a poor relative and sleep next door to the Hyatt in cheap rooms but pay Hyatt prices, pay $33 a day for valet parking or walk 20 yards and park for $12 a day but they don’t tell you that, drink from paper cups, eat with plastic spoon, 6 drinks in the room with 2 packets… Read more
I don’t understand how anyone can rate this hotel anything over 2, feel like a poor relative and sleep next door to the Hyatt in cheap rooms but pay Hyatt prices, pay $33 a day for valet parking or walk 20 yards and park for $12 a day but they don’t tell you that, drink from paper cups, eat with plastic spoon, 6 drinks in the room with 2 packets of creamer, just annoyingly pointless, more than 5 people for breakfast and they can’t cope, either very good barmaids run off their feet selling drinks, ordering food and waitressing food while 3 people with clipboards mince about doing nothing, it’s just awful, nothing local to do and very little in restaurants to walk to, management need a shake up and employ some proper staff Read less