The Sheraton New Orleans offers a superb location, bordering the French Quarter and just steps away from shopping, entertainment, restaurants and more. Whether you decide to start your day with a beignet at Roux Bistro or start the night at the Pelican Bar, for one of the Hotel’s signature Bloody Mary’s, the Sheraton is the perfect place in which to see and experience all that New Orleans has to offer. For the ultimate treat, the Club Level rooms occupy the top eight floors of the hotel and provide breathtaking views of the Mississippi River. Club guests can also utilise the private Club Lounge serving complimentary continental breakfast and evening hors d'oeuvres daily.
Amenities
Bar
Fitness Centre/Gym
Internet Access
Laundry Service
Restaurant
Room Service
Safety Deposit Box
Swimming Pool
Close to City Centre
Where is it
Situated on the fringe of the French Quarter within walking distance of the French Market, Jackson Square, Royal Street and the Mississippi River.
Hotel information
1153 rooms and suites. All with air-conditioning, 42” flat-screen cable TV, complimentary WiFi access, tea/coffee making facilities, safe, hairdryer and iron and ironing board.
Traditional Rooms have either 1 king-size bed or 2 double beds, sleeping maximum 4 people.
Deluxe Rooms offer city views, with either 1 king-size bed or 2 double beds, sleeping maximum 4 people.
Club Level Rooms have either 1 king-size bed or 2 double beds, sleeping maximum 4 people.
Club Level Executive Suites feature an additional living area with a sofa bed, and 1 king-size bed, sleeping maximum 4 people.
Governor's King Suite is a one bedroom suite with a living and dining room, 2 bathrooms, and bedroom with 1 king-size bed, sleeping maximum 4 people. This suite also includes club lounge access.
Club Level Rooms and Suites: are located on higher floors and include access to the 42nd floor club lounge, which offers complimentary continental breakfast, hors d'oeuvres, grab and go snacks during the day, non-alcoholic beverages, WiFi and business services, as well as a bar for paid alcoholic drinks.
Pelican Bar (serving drinks and light bites). Roux Bistro (traditional cajun and creole cuisine, open for breakfast). Starbucks® on-site. 42nd level club lounge (only available for club room guests). Room service*.
8th floor outdoor pool deck. 24-hour fitness centre.
Complimentary WiFi access. Gift shop. Laundry service*. Self-parking $42 plus tax per night, and Valet parking $52 plus tax per night (payable locally, fees subject to change).
One person must be aged 21 years and over in each room at check-in.
*Denotes local charge.
Based on 3366 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (1155)
Very good (1191)
Average (556)
Poor (277)
Terrible (187)
Mostly good visit
مايو 8, 2025InsgoddessIndiana
Was in town for a work event that was happening at the hotel. Our room was nice and clean but hot water was hit and miss. Showers were down right cold a couple days. The one time we stop at the concierge desk, he was more concerned with his phone than with helping us. The valet staff, however, was wonderful, very polite and friendly. The event… Read more
Was in town for a work event that was happening at the hotel. Our room was nice and clean but hot water was hit and miss. Showers were down right cold a couple days. The one time we stop at the concierge desk, he was more concerned with his phone than with helping us. The valet staff, however, was wonderful, very polite and friendly. The event food was good and the event staff/ bartenders helpful. Great location on Canal within an easy walking distance of lots of things to do and see and eat. Read less
The Perfect Home Away from Home
Apr 28, 2025GallagherLawSt. Petersburg, Florida
So pleased with the location, service and product. The location is simply perfect. Walking distance to everything, hop off/hop on bus stop just outside the lobby. Great food offerings and the Club Lounge was superb. The staff was friendly and welcoming. It was a large part of why the stay in NOLA was so enjoyable. Thank you!
Don’t stay here during Mardi Gras
Apr 27, 2025OMReb2525
Was treated terribly and the amount of unprofessionalism is crazy. Was charged an extra fee after manager said it would be taken off. It was our first time riding in a parade and this hotel made our experience ten times more stressful. Also how about making sure to tell out of town guests at Mardi Gras where to check in? When the entire entrance… Read more
Was treated terribly and the amount of unprofessionalism is crazy. Was charged an extra fee after manager said it would be taken off. It was our first time riding in a parade and this hotel made our experience ten times more stressful. Also how about making sure to tell out of town guests at Mardi Gras where to check in? When the entire entrance is blocked off there was no communication about that prior to check in. Overpriced to be harassed by staff in club level. There are alot of communication and management issues. For the price we paid and the way we were treated our whole stay should have been comped. I will never stay here again. Read less
Not worth the price
Apr 7, 2025Car L
The hotel is in dire need of a renovation, particularly the lobby. The bed was more like a water bed and for the price per night, it is not worth it. Prime location and friendly staff but hotel felt and looked cheap. Drainage issues with the bathtub.
April 2025 New Orleans Trip
Apr 3, 2025Leonard GQuantico, Virginia
We arrived ahead of check-in and was greeted with professionalism and courtesy by Front Desk Clerk - Agent Latrell. She assisted us with our luggage and upon research room availability was able to check us in early after our long flight. She informed us of hotel many amenities and also assisted us with details regarding concierge services. Agent… Read more
We arrived ahead of check-in and was greeted with professionalism and courtesy by Front Desk Clerk - Agent Latrell. She assisted us with our luggage and upon research room availability was able to check us in early after our long flight. She informed us of hotel many amenities and also assisted us with details regarding concierge services. Agent Latrell displayed excellent customer service skills and was refreshing beginning to our exciting stay in Sheraton hotel, New Orleans. Many thanks to Agent Latrell and the amazing staff, from our outstanding housekeeping team to the crew in concierge lounge we will always have fond memories of our stay and plan to return in 2026. We highly recommend to anyone seeking a quality stay to consider Sheraton hotel 500 Canal St...ask for Agent Latrell too!👍🏽💯 Read less
Mostly good visit
