Putting you right in the historic heart of the Back Bay neighbourhood, the Sheraton Boston is in the perfect spot to explore this walkable city. And when you're back, there’s even pool and gym facilities to retreat to after a day of adventure. Step out the front doors and you’ll find some of the best bits of the city within a few minutes’ walk – from Boston Common and Public Gardens to the latest sightseeing attraction, View Boston with unbeatable 360 views over the twinkling skyline. There's also not one but two conveniently connected malls so you can shop to your heart's content.
Amenities
Fitness Centre/Gym
Internet Access
Laundry Service
No Smoking
Room Service
Safety Deposit Box
Swimming Pool
Close to City Centre
Where is it
Centrally-located in the heart of Boston's Back Bay neighborhood within walking distance to Copley Square and Newbury Street. Connected via an indoor passage to The Shops at the Prudential Center Mall. Transfer time from Boston Logan International Airport: 15 minutes.
Hotel information
1220 rooms and suites on 29 floors. All with air-conditioning, TV, tea/coffee-making facilities, complimentary bottled water, mini-fridge, bathrobes, WiFi access*, safe, iron and ironing board, bathrobes, bathroom amenities, and hairdryer.
Traditional Rooms are 240 sq ft with 1 king-size bed, 1 queen-size bed, or 2 double beds, sleeping maximum 4 people.
Premium Rooms are 228 sq ft and have views of the Charles River, with 1 king-size bed or 1 queen-size bed, sleeping maximum 2 people.
Executive Deluxe Rooms are 350 sq ft and have 1 king-size bed plus sofa bed, sleeping maximum 3 people.
One Bedroom Junior Suites are 415-480 sq ft and feature a separate living room with sofa bed, and bedroom with either 1 king-size bed or 2 double beds, sleeping maximum 4 people.
Booking Bonus: Receive up to 50% off the accommodation cost when travelling between 24 Oct '24–31 Dec '25.Any applicable offers havebeen calculated into the prices shown. Offers may not be combinable.
Indoor swimming pool with outdoor deck and retractable roof. 24-hour fitness centre.
Complimentary WiFi in lobby and public areas. Convenience store/Gift shop. Self parking $70 plus tax, per day (payable locally, subject to change). Laundry/dry-cleaning services*. Concierge. Room service*.
Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page
* Denotes local charge.
Please note: This hotel is currently undergoing renovations to the guest rooms, restaurant, and lobby. Noise disruptions will be kept to an absolute minimum. Room service will be available, allowing you to order breakfast, lunch, dinner, snacks, sweets and beverages. The check-in experience will move to a temporary space in the lobby for the time being, however you can also use the Bonvoy app to check-in. The pool deck remains early. The renovations are expected to be completed in October 2024.
Please note: one person must be 21 years or over in the room to check in.
Based on 3521 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (1307)
Very good (1259)
Average (565)
Poor (175)
Terrible (215)
Mechanical noise in morning, room not dark enough
Jun 5, 2025Stephanie Kwong TSan Francisco, California
The hotel is centrally located but the construction is a little disruptive with work going on around the building, making streets less accessible What did annoy me was that I was woken up at 6 am by some loud mechanical noise. It is unclear what the noise was and I only stayed a night so couldn't identify it (also was groggy that early). I… Read more
The hotel is centrally located but the construction is a little disruptive with work going on around the building, making streets less accessible What did annoy me was that I was woken up at 6 am by some loud mechanical noise. It is unclear what the noise was and I only stayed a night so couldn't identify it (also was groggy that early). I stayed on the 14th floor. Room is basic. Curtains don't close all the way so the room is not dark enough. I probably shouldn't stay again. Read less
Great location, beds decent.
Jun 2, 2025Jennifer PNew York City, New York
Hard beds, flat pillows, but location can’t be beat. Housekeeping is fine but has to work many rooms. Front desk can be by the rules but it’s a convention hotel. I came during one for the busiest weekends for commencement and was satisfied with value
Consider booking your conference elsewhere
مايو 17, 2025commercialloanbrokerCincinnati
I'll start with the positives. If you're lucky enough to get a high floor facing the Charles River, it's a really nice view. Also the hotel is connected to a mall with some dining options, which is good since the hotel's restaurant is currently closed. Sadly, there are more negatives than positives. RUDE STAFF. The woman that checked me in was… Read more
I'll start with the positives. If you're lucky enough to get a high floor facing the Charles River, it's a really nice view. Also the hotel is connected to a mall with some dining options, which is good since the hotel's restaurant is currently closed. Sadly, there are more negatives than positives. RUDE STAFF. The woman that checked me in was not at all welcoming. But the woman checking in the line next to me was downright rude to two customers in a row. Welcome to Boston! And this was for a conference that I know for a fact was providing the hotel with over $200000 in revenue in just 3 days. Not smart. The body wash was completely empty in the shower. How hard is it for the staff to look at the side of the bottle when they change over the room? And there was no bar soap in the bathroom. And there were hairs is the clean bath towels, which is pretty disgusting. And the door to the adjoining room made it sound like the guests next door were IN MY ROOM. This had to be the top 3 most poorly insulated hotel rooms I've ever stayed in, and I've stayed in a LOT of hotels. Thank goodness for the phone app that plays surf sounds for an hour or I would never have been able to fall asleep. I'm sure there are better options in a city the size of Boston. Read less
Dreadful Experience, Staff Doing Best They Can
مايو 12, 2025Adventure65578405186
This was a less than ideal experience and was entirely preventable by Sheraton / Marriott. A two-night reservation for a suite, during the marathon, was made months in advance, followed up twice on the phone with both Marriott Bonvoy and the Sheraton front desk to confirm the room and an early check in. Extra planning and follow-ups were done… Read more
This was a less than ideal experience and was entirely preventable by Sheraton / Marriott. A two-night reservation for a suite, during the marathon, was made months in advance, followed up twice on the phone with both Marriott Bonvoy and the Sheraton front desk to confirm the room and an early check in. Extra planning and follow-ups were done knowing it was a busy weekend (Boston Marathon) and because one of us was running in the marathon. We specifically reserved and paid for a suite to have enough space to prep and relax before the marathon. We checked-in via the mobile app the morning of our check-in. Upon arrival we were told early check-in was not available. Fine, it's not guaranteed and it's a busy weekend. However, we were then told our reserved suite was not available at all, but they could provide a regular room. What? Despite making the reservation months in advance and confirming twice on the phone, including with the hotel front desk, we were told they over-booked the suites. Didn't matter that we checked-in earlier in the morning via the mobile app. They said nothing could be done. Without any other option we took whatever room was available and their compensation of 50% off the original rate of the suite. Mind you, a regular room is already 30-40% less than a suite. The room was fine, we missed the extra space to relax and rest for the marathon, but overall it was fine. The front desk did what they could, it was not their fault, but the fault of their operations team. However, the less-than-ideal experience didn't end there. Upon checkout and reviewing the bill, I noticed they did not apply the 50% discount to our stay, but only for one of the two nights. Not what we were told when we checked in. It required speaking with several front desk personnel to get this resolved. Overall, not a pleasurable experience, certainly a let-down to not have the space we planned to have to prepare for the marathon. The front desk personnel were pleasant and put in a difficult spot of not having any answers (or good solutions) as to why this happened. The property operations team that oversees booking needs to get their act together; seems like a core capability a hotel should have a good handle on. Following up with Bonvoy customer service to share the poor experience, I received a form-email reply thanking me for the feedback, they take this very seriously, and would do whatever they could to prevent this from happening in the future. It was only after following up multiple times more that Bonvoy provided a small amount of Bonvoy points. Read less
Check In With Desirée!
مايو 11, 2025Joseph LNewport, Rhode Island
We usually stay at the Sheraton in Back Bay for its convenience but also because Desirée. Her welcoming smile and good cheer is always appreciated and she does her level best to be the most accommodating and helpful person. The rooms are comfortable, the shower is good, the lobby upgrade is finished, but it all comes down to seeing Desirée on… Read more
We usually stay at the Sheraton in Back Bay for its convenience but also because Desirée. Her welcoming smile and good cheer is always appreciated and she does her level best to be the most accommodating and helpful person. The rooms are comfortable, the shower is good, the lobby upgrade is finished, but it all comes down to seeing Desirée on our visits. Read less
Mechanical noise in morning, room not dark enough
