Disappointed with Service and Gold Member Recognition
Jun 7, 2025 Hitsong Seoul, South Korea
I was disappointed by both the service and the lack of recognition for Marriott Bonvoy Gold members. After checking in just after 4 PM, I waited over an hour for my suitcases to be delivered to my room. Despite calling the front desk, I was simply transferred to the bell desk—where no one answered. I eventually went down to the lobby myself and… Read more
I was disappointed by both the service and the lack of recognition for Marriott Bonvoy Gold members. After checking in just after 4 PM, I waited over an hour for my suitcases to be delivered to my room. Despite calling the front desk, I was simply transferred to the bell desk—where no one answered. I eventually went down to the lobby myself and found my suitcases left unattended in the middle of the lobby. This lack of care and communication is unacceptable for any guest, let alone one with elite status. Additionally, as a Bonvoy Gold member, I did not feel welcomed or acknowledged. According to the hotel’s official website for the explantion about destination fee, Gold and above members are entitled to a daily welcome amenity, which includes bubbly, mixed nuts, and cookies. I was not offered this at check-in. When I inquired about it later that day, I was initially told that there was no gift for Gold members. Only after I pointed out the wording on their own website was I told I could pick up a gift bag at the front desk. This experience left me feeling undervalued and frustrated. It wasn’t about the amenity itself—it was about the lack of hospitality and the apparent disregard for Gold members. With so many Platinum and Titanium members at this property, it seems that Gold members are deprioritized to the point of being overlooked entirely. If you are a Marriott Bonvoy Gold member expecting recognition and a welcoming experience, I would recommend considering other hotels where your loyalty is more appreciated. Read less
