Burj Al Arab

We stayed in this fantastic hotel in May for three nights . It was a dream of mine to stay in Burj Al Arab , since I for the very first time heard of this hotel.. It was a fantastic present from my husband .. Let’s start with the positive things . The hotel is absolutely stunning inside . The interior is out of this world gorgeous. Our Suite could not have been more breathtaking. It was a duplex suite and absolutely luxurious. It has all what I could ever have dreamt of . It was the most fantastic hotel suite I have ever stayed in. The service in the whole hotel and the butler was amazing and absolutely top. Absolutely 7 star worthy.. We had dinner in three of the restaurants and the most impressive was the L’ Olivo at Al Mahara . I have never in my life seen a restaurant so breathtaking and I have never seen so gorgeous served food . I will never forget this experience. The food was top notch . Our waiter Luca was so amazing . So kind and so pleasant . We got the most beautiful table direct by the amazing Aquarium. A dream come true, that will stay in my heart forever . I cannot recommend this restaurant enough . It was unreal fantastic. We also had dinner at the 27 th floor. Amazing . Fantastic food and such a beautiful restaurant. The service was also here fantastic. An unforgettable experience. Our dinner in the orient restaurant was o. k. The food was good? but I personally don’t think that a buffet suits a 7 star hotel and I also found the fact that some Chinese guest were sitting in very small shorts and a kind of beach shoes a little kind of strange .. A little dress code would have been nice .. But whatever .. Now I have to mention a couple of things that are big and I mean very big No Go, s in a 7 star hotel , where guests are paying about 2٫000 euros per night and more.. These are the things that are the reason, why I didn’t give 5 stars . The pool should be exclusive for hotel Guest. That is what I expect as a Guest, when I pay around 2000 Euros per night to stay in this hotel . I was more than shocked as we Saturday arrived and went to the pool. I thought I had arrived in a 3 star hotel in Spain .. The sunbeds very very tight , it felt like if all the worlds influencers and show off people, had came to this pool on that day . Music as loud as if I was trying to relax in a dance club . DJ playing house music so loud that I couldn’t understand what the poolside said . Relaxing no chance . To be honest I just wanted to leave . I asked a little around and found out that the biggest part of these people wasn’t hotel guest . It was young people paying a Daypass to use the pool. Absolutely terrible . The pool was full of those people . Drinking beer the whole day, dancing and behaving like if they were in some kind of camp or 2 star hotel in Spain .. Posing in String Tangas the whole day. That was not was I expected in a 7 star luxury hotel . Sorry Jumeirah but this is a big No.. keep your pool exclusive for your hotel guest and don’t play music so loud that a conversation is almost impossible just to satisfy this clubbing scene .. We came to relax in an exclusive atmosphere, not to party with 500 YouTubers .. Sunday was a little better and Monday was a relief . I suspect that most of the YouTubers and party people are coming Saturday. The next no go is the tours with tourist inside the hotel . I know you try to keep it low, but it is just not right . Mostly Asian tourist with, sorry, no behavior. People who are paying a huge amount of money to stay in your hotel , don’t want big groups of tourists running around taking pictures , laying bare foot on your chairs in the lobby etc. The breakfast buffet was very small for such a hotel . I compared it with the buffets in your other hotels in Dubai and the one I Burj Al Arab is definitely the smallest . The outside area was also a little disappointing. Had nothing to do with the glory and luxury of the Hotel .. We loved staying inside the hotel . I will never forget these three days, the beauty of the hotel interior, the restaurants and the amazing service , but pool with the loudness and the tourist coming from outside was a big No Go and will stay in my mind as a negative experience, that I don’t want wenn I am staying in your hotel . Read less

It was very comfortable, but the attitude of the hotel is everything and I missed part of my reservation due to my airline canceling and the hotel did zero effort to move my reservation to a different day nor did they want to accommodate anything. If your reservation goes planned, I’m sure you will enjoy it But if there’s any problems you’re on your own. It’s too bad. This is the only hotel I’ve been to where the customer service is only to their convenience. Read less

The excellent service of all staff. On holiday with my wife, brother and his wife. We'd like to express our thanks to Thomas, Butler on 10th floor for his incredible professionalism, friendliness and happy going attitude for making our stay magical. Nothing was too much bother to him. He's a credit to the company. Also check in staff in particular Alessandra who looked after us on arrival and to Bab Al Yam staff and particular the young lady from Myanmar, sorry forgot her name, who was so helpful and attentive at breakfast. Housekeeping who kept the room spotless thank you. Read less