Jen Singapore Orchardgateway

We stopped off in Singapore for a few days on our way to Bali. Although the Jen is part of the Shangri-La family, it is not quite up to that standard. We had a superior room with a city view. The room itself was quite basic and a little underwhelming, however it was a good size, had a comfortable bed and the shower was good. The staff were all very friendly and the breakfast selection was good. Also the hotel is centrally positioned, so easy to get to most areas. The crowning glory of this hotel is the rooftop pool and bar. With spectacular views of the Marina Bay and the city, especially at night. Read less

Excellent location with a fabulous rooftop pool, polite and courteous staff and an excellent breakfast buffet. Unfortunately, we booked as part of a package holiday and for 2 adults and 2 children were given a club room consisting of a single roll away bed and a king size bed. The beds/bedding provided were therefore not suitable for our party and after an initial extremely uncomfortable night sharing with an active child we were forced to pay $90 extra a night for a further single roll away bed. This was not necessarily the fault of the hotel but it should not be possible for them to allow a booking to be made when the hotel room allocated is clearly not appropriate for the number of people booked. We would have chosen a different hotel if we had been aware of the bed situation in advance and it put a serious dampener on our holiday. Read less

There were not enough front desk staff on arrival, and we had to wait a while to check in. When we needed assistance at reception at any time of the day, we had to wait so long we gave up waiting. The rooms are clean, well stocked, but are pretty basic. The selling point of any of these hotels are the lovely breakfast and this did not disappoint, but it can be chaos at certain points. The pool area is a lovely spot to hang out, but the menu had loads of stuff out of stock so it was fairly limited and we had to send something back twice as it was cold and a tiny portion for the price paid. All in all the location is decent enough, but it’s a far more basic hotel than the shangri la hotels and not good value for money. Read less

Our stay for 7 days was very enjoyable with excellent staff and service. We were contacted after returning to Australia to be told that we had left a valuable item in the room. The process JEN staff followed on requiring us to properly identifying the item was consistently well handled. We are extremely grateful that they went to such lengths to return an item of great value to us. Read less

Firstly I would like to say Im not someone who comes on here and complains about hotels. If you see my other reviews I always have very nice things to say. That being said, I like to make honest reveiws as I know people like myself use these reviews to help book for holidays. Unfortunately, I dont have a lot of nice things to say about the JEN. I was so looking forward to staying here after our 6 nights in Da Nang. It online looks like an awesome hotel with a great infinity pool on the roof with views of Singpaore. Yes it did have that and yes it was nice. The hotel is above an MRT station and a shopping mall which is handy, the staff were friendly. Its clean and quiet. But thats about where my good commments end. We mistakenly (were mislead in my opinion) booked a Superier City View Room with Breakfast on the direct website. Cost us $441SGD per night which I thought was expensive but it was Singapore so it was expected. Apparently our breakfast was NOT included and I of course couldnt show evidence of it, but I damn sure know I booked it. The room was the smallest dog box I'd ever seen. Walk in the door, trip over the bed and smack your head into the window, thats how small it was. I was not impressed and went back downstairs to change rooms and upgrade. Was told I had to pay an additional $270SGD per night to upgrade rooms. Meanwhile I had a screenshot on the online prices for the room they were now trying to sell me for $710 ($440 + 270) showing $520SGD, I refused and said I would only pay the additional $80p/n as clearly they had rooms available. The room I had booked was showing as $228SGD, I heard a man beside me speaking to the staff that he had paid $160SGD and $220SGD from Europe! Why was I, in Australia, booking directly charged so much extra? While I was standing in line disputing the additional charges an older couple came in and were given a complimentry upgrade because the hotel was quiet!! I WAS FURIOUS, giving out updgades to others but slugging me to pay for an upgrade. I never asked for a free upgrade, I was happy to pay the difference. I kept my calm though, I never speak poorly to staff, they are only trying to follow the rules. I mentioned what as being spoken about on either said of me about the prices and after a lenghty call to the Manager we got an upgrade at $120SGD per night with club acess which I agreed to as I was so done arguing at this point. The new room was lovely, so I was happy. The club access was good and what I had also thought had been booked for us (hence the exorbitant prices!). Problems with the room, the hotel has sensors so when you leave the room the A/C shuts off in your room! Not real helfpul when out in the heat all day. We had random lights swtiching on during the night for no reason waking us up and the hot water took a long time to kick in. I reported the lights after we left because we could deal with the bathroom one by closing the door, but the desk light that decided to start turning on at 10pm was the night we had to get up at 4am to catch a flight so didnt report until after which of course is too late to fix. I had a response of course offering my a free room upgrade when I come to stay again (Seriously!!) The Infinity pool on the roof. Lacked space and day beds, good luck getting a spot to sit. But the most frustrating part was on Friday night they closed off the viewing deck where all the dinner seating is from 3pm to 10pm for a "private party". At 7.30pm we went up to eat and couldnt get a seat, the viewing deck had 5 people at the 'private party' ....FIVE....taking up the whole seating area, we and others asked if they could release the seating back but no they wouldnt. We then overheard that Saturday night also had a private party with DJ etc and was not impressed. Honestly I would have to say avoid this hotel, you will be very disappointed. Read less