Hard Rock Hotel Riviera Maya - Heaven

Riviera Maya, Mexico

Star rating

Heaven Nightclub
Hacienda Beach
Heaven Lobby
Heaven Lobby
Heaven Nightclub
Heaven Deluxe Diamond Room
Wai Restaurant
Umo Restaurant
Rock Spa
Rock Spa
Rock Suite Platinum 2-Bed Heaven Suite
Heaven Nightclub
Heaven Nightclub
Hacienda Beach
Heaven Lobby
Heaven Lobby
Heaven Nightclub
Heaven Deluxe Diamond Room
Wai Restaurant
Umo Restaurant
Rock Spa
Rock Spa
Rock Suite Platinum 2-Bed Heaven Suite
Heaven Nightclub

The hotel

Fancy a little rock star treatment? You’ll feel like a VIP all the way and deservedly so at Hard Rock Hotel Riviera Maya. Split into two sections, Hard Rock Hotel Riviera Maya Heaven is a partly adults-only oasis offering luxurious accommodation, one adults only pool, three restaurants and endless non-motorised water activities. Treat yourself at the Rock Spa® or simply soak up the Mexican sun on the white sand beach. There’s also the Hard Rock golf course (20 minutes away) and you’ve got easy access to it as well as preferential tee times. Plus staying at the Heaven section, you will have full access to the facilities within the family friendly Hacienda section, giving you even more dining options and pools to enjoy. An All Inclusive resort, it’s top-shelf all the way at the Hard Rock — there isn’t anything you’ll be denied. After a busy day (and night) your room is your sanctuary. There’s a whole variety to choose from but one thing’s for sure, you’ll have space to stretch out in plus a well-stocked mini-bar to take advantage of!

Amenities

  • Golf
  • Honeymoon
  • Wedding
  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Spa
  • Swimming Pool

Where is it

In the heart of the Riviera Maya, this is section of the Hard Rock Hotel Riviera Maya is mostly adults-only, with some select facilities open to families. Transfer time from Cancun Airport: 1 hour 10 minutes.

Hotel information

312 rooms and suites. All with air-conditioning, LCD TV with satellite, telephone, complimentary WiFi, turn-down service, coffee-maker, mini-bar with soda, bottled water, juice and domestic beer, safe, hairdryer, bathrobes, slippers, iron and board and double Jacuzzi bathtub. Deluxe Gold Room with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

All Inclusive of: all meals, premium and local branded alcoholic drinks and wine by the glass, juices and soft drinks. All activities and entertainment above unless otherwise stated. Taxes and gratuities. Use of the facilities of Hard Rock Riviera Maya - Hacienda section.

Deluxe Diamond Rooms offer the best views and locations, king-size beds guaranteed, special room service menu (select restaurant menu), nightly turn-down service, Espresso/American Coffee machine, luxury bath amenities by Rock Spa, DVD Player/CD Player, radio/alarm clock, pillow menu, aromatherapy, professional hairdryer, exclusive beach bag, private check-in and out/late check-out and early check-in (subject to availability). Sleeping maximum 2 adults.

Deluxe Sky Terrace Room with a rooftop Jacuzzi bathtub and 1 king-size bed, sleeping maximum 2 adults.

Rock Suite Ocean Front 2-Bed Heaven Suite with a master en-suite bedroom with 1 king-size bed, a second bedroom with 2 double beds or 1 king-size bed, sleeping maximum 6 adults.

Rock Suite Ocean Front Rooftop Lounge 2-Bed Heaven Suite with master en-suite bedroom with 1 king-size bed, a second bedroom 2 double beds, sleeping maximum 4 adults.

Deluxe Swim-up room with an exterior semi-private swim up pool and king bed sleeping a maximum of 2 adults.

3 restaurants and 4 bars: Wai (Thai inspired cuisine á la carte, adults-only). Umo (Mexican Yucatan cuisine á la carte, adults-only), Faro (international gastro market open for breakfast and lunch). Arribo Bar, Martini Bar, Heaven Bar & Lounge (regular live entertainment), Rhythm Bar. Eden Bar at Eden beach. Poolside snack bar. Plus access to a further 12 restaurants, 3 bars, and cafés at the Hard Rock Hotel Riviera Maya - Hacienda.

Daily and nightly entertainment programme. Club Heaven with live DJ entertainment. New adults only pool, featuring music and a lively atmosphere.

1 adult-only swimming pool featuring entertainment such as DJ and saxophone players (schedule may vary). Cabanas* are available to hire (subject to availability). Access to 4 other pools throughout the resort. Tranquil sea cove and private white sand beach. Body Rock Fitness Centre. The Rock Spa®* with 50 treatment rooms (adults only), Yoga Temple, Posh Beauty Salon*. Non-motorised water sports such as kayaking and snorkelling. Beach soccer. Local 18-hole Robert von Hagge designed golf course*. Rockaway Bay Waterpark features 23 slides including 6 high speed slides for adults and teens.

Complimentary WiFi. Laundry/dry-cleaning service*. 24-hour room service.

Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $4٫25 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).

* Denotes local charge.

Please note: sections of this resort are adult-only resort.

Please note: only adults are able to use all the facilities in both the Hacienda and Heaven sections of the hotel. Some areas in the Heaven section of the resort are adults-only.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (9089)
  • Very good (1460)
  • Average (458)
  • Poor (295)
  • Terrible (242)
Image of the Tripadvisor rating Family fun at Hard Rock

Jun 7, 2025 JCannon228

We brought all 3 of our adult children, their spouses, and our 7 grands to Hard Rock Riviera Maya for a week. It has been the most amazing week! This resort is perfect for families with children. Ours ranged from one year old to 10 years old. Our butlers Irmin and Nacho made sure everything was perfect the entire week!
Image of the Tripadvisor rating Heavenly! Shoutout to the Best Cabana Team: William, Oscar & Afa!

Jun 6, 2025 Aprel L

My 7-day stay at the Hard Rock Riviera Heaven Pool was truly heavenly! 🌴 The poolside massages were amazing 💆🏽‍♀️. William, Oscar & Afa took phenomenal care of me! 🌞🍹 Unmatched service, food & vibes! William, Oscar & Afa gave VIP cabana service all week! Amazing food, excellent room service, and a beautiful resort. Hard Rock Riviera Maya… Read more
My 7-day stay at the Hard Rock Riviera Heaven Pool was truly heavenly! 🌴 The poolside massages were amazing 💆🏽‍♀️. William, Oscar & Afa took phenomenal care of me! 🌞🍹 Unmatched service, food & vibes! William, Oscar & Afa gave VIP cabana service all week! Amazing food, excellent room service, and a beautiful resort. Hard Rock Riviera Maya made my 7-day stay unforgettable! Thank You! 🌴🍹👏 Read less
Image of the Tripadvisor rating Amazing Stay and Service

Jun 6, 2025 Mark M

The resort was very nice, everyone was polite and friendly. The food was amazing as well. Nacho and Irmin were especially helpful with reservations and anything we needed. They were accommodating and good company. We will be coming back for sure, it was such a nice trip thanks to them! Room service was great as well, and there was always something… Read more
The resort was very nice, everyone was polite and friendly. The food was amazing as well. Nacho and Irmin were especially helpful with reservations and anything we needed. They were accommodating and good company. We will be coming back for sure, it was such a nice trip thanks to them! Room service was great as well, and there was always something happening at the pools. With three different lobby’s, there was always something to do. My wife and I had a great honeymoon here and would definitely recommend it. Read less
Image of the Tripadvisor rating Umo at Hard Rock Riviera Maya is a 10

Jun 5, 2025 Rob P

Eating at Umo tonight, and the food is off the charts. Servings look small, but you will be full when you leave. Absolutely delicious food and exceptional service. Our server team of Jaqueline and Miguel were awesome! They were friendly and helpful and very attentive. We had Miguel last year as our server and he remembered us. One of my… Read more
Eating at Umo tonight, and the food is off the charts. Servings look small, but you will be full when you leave. Absolutely delicious food and exceptional service. Our server team of Jaqueline and Miguel were awesome! They were friendly and helpful and very attentive. We had Miguel last year as our server and he remembered us. One of my favorite places!!! Read less
Image of the Tripadvisor rating William, Oscar and Afa’s facial massages at Eden pool rock!

Jun 5, 2025 Chad B

William, Oscar and Afa in eden pool did the most amazing facial massage. Great dudes and great service that provide the best service to everyone at the pool. They travel around the pool and give facial massages and have a great vibe. When it is crazy, hot outside, these guys cool you off.