Dreams Sapphire Resort & Spa

Puerto Morelos, Mexico

Star rating

The hotel

Located in the small town of Puerto Morelos, situated between Cancun and Playa del Carmen, and nestled along a fabulous beachfront, this spectacular low-rise resort is ideal for couples or families looking for an Unlimited-Luxury®, All Inclusive holiday in the Caribbean. It’s built in stunning Mayan architectural style, fitting in well with the dazzling tropical location. Rooms are exceptionally spacious and have balconies or a terrace which overlook the tropical gardens or ocean. You’ll never run out of things to do or food to eat here with a whopping five gourmet a la carte restaurants, but don't feel the pressure - 24-hour room service is included in the Unlimited-Luxury® so you can eat at 2:00am if you fancy! There are standout facilities for adults and kids alike; the Dreams Spa offers seven treatment rooms, a hydrotherapy circuit with sauna, steam room, showers, Jacuzzi, dynamic pool and an outdoor relaxation area. And whilst you're there, time flies for the kids at the Explorer's Club with board games and video games to keep them busy, sandcastle contests and arts and crafts. But the best part is you can enjoy the splash park and the towering water slids all together - because who doesn't love a little thrill in between relaxing! If it's just the two of you, we recommend opting for an Indigo Preferred Club room for those added luxurious benefits!

Amenities

  • Kayaking
  • Sailing
  • Scuba Diving
  • Snorkelling
  • Tennis
  • Windsurfing
  • Babysitting service
  • Kids Club
  • Honeymoon
  • Wedding
  • Bar
  • Internet Access

Where is it

On a white sand beach, half way between Cancun and Playa del Carmen, close to attractions such as archeological sites, the world's second largest coral reef, the quaint fishing town of Puerto Morelos and lots of shopping. Transfer time from airport: 15 minutes.

Hotel information

568 suites on 3 floors in 14 buildings with no lifts. All with air-conditioning, sofa, ceiling fan, balcony/patio, cable TV, telephone, complimentary WiFi, clock radio, safe, mini-bar replenished every day with bottled water, juice and beer, 24-hour room service, coffee/tea maker, bathroom with shower, marble floors, complimentary toiletries, bathrobes and slippers, hairdryer and iron and board.

Deluxe Junior Suite Tropical View Rooms sleeping maximum 3 adults and 1 child (up to 12 years), or 2 adults and 2 children (up to 12 years).

All Inclusive of: Unlimited-Luxury® includes all meals, snacks and drinks, including premium domestic and International premium brand liquors and wines and mini-bar stocked daily with water, soft drinks and beer. 24-hour room service. Pool and beach waiter service, daily maid service. All activities and entertainment above unless otherwise stated. Hotel operates a no-wristband policy.

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at companion properties (dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and conditions apply).

Room upgrades

Family Junior Suite Tropical View are made up of 2 adjoining Junior Suite Tropical View, with 1 king-size bed and 2 double beds, sleeping maximum 4 adults and 2 children (up to 12 years).

Preferred Club Family Junior Suite Tropical View are 2 adjoining Preferred Club Junior Suites, with 1 king-size bed and 2 double beds, sleeping maximum 4 adults and 2 children (up to 12 years).

Preferred Club Junior Suite Tropical View have preferred club benefits, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults and 1 child or 2 adults and 2 children (up to 12 years).

Preferred Club Junior Suite Ocean Front are as above but facing the Caribbean Sea and include a whirlpool tub on the balcony, sleeping maximum 3 adults and 1 child or 2 adults and 2 children (up to 12 years).

Preferred Club Junior Suite Beach Front Swim Out have direct swim-out access to a semi-private pool, beachfront views, and preferred club benefits, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children (up to 12 years).

Preferred Club Master Suite Ocean Front have a separate living room, a large balcony with ocean views, and preferred club benefits, with 1 king-size bed and sofa bed, sleeping maximum 2 adults and 1 child (up to 12 years).

Preferred Club Master Suite Beach Front Swim Out are as above, but on the ground floor with direct access to a semi-private swim-out pool, and beachfront views.

Preferred Club room types include the following benefits:

  • Personalised check-in and checkout with concierge service
  • Preferred status and amenities
  • Access to private lounge and adults-only pool, featuring Bali beds
  • Pool concierge and bar service
  • Upgraded mini-bar service and room service menu
  • Pillow menu
  • Upgraded luxury bath amenities
  • Daily continental breakfast, afternoon hot and cold hors d’oeuvres, exquisite desserts and fine liquors in private lounge
  • Complimentary newspaper in suite daily (English and Spanish)
  • Complimentary computer access in private lounge
  • Access to Cibu restaurant for breakfast.

Enhanced Preferred Club section - Indigo

Featuring 70 beachfront suites and include the following benefits:

  • Dedicated Preferred Club lounge
  • Adults-only rooftop pool
  • Sky Bar rooftop swim-up bar
  • Exclusive access to Seaside Grill
  • Gohan rooftop sushi bar
  • Plus access to all other Preferred Club amenities throughout the resort.

10 reservation-free restaurants (including 5 à la carte, a buffet, a grill and a café): World Café (breakfast, lunch and dinner, International themed buffet). Portofino (dinner. Italian). Himitsu (dinner, Asian cuisine including Teppanyaki). El Patio (dinner, Mexican). Coco Café (snack bar). Bordeaux (dinner, French). Bluewater Grill (breakfast*, lunch and dinner, fine cuts and seafood and fish specialties. *Breakfast is available to Preferred Club and Preferred Club Indigo guests). Barefoot Grill (casual grilled favourites served poolside during lunch). Barracuda beach bar. Rendezvous lobby bar. Revive (smoothie and juice bar). Scores sports bar (adults only after 9:00pm). Sugar Reef (swim-up bar). The Reef (Preferred Club only pool bar, adults-only). Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at companion properties (dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and conditions apply). Wine cellar*. 24-hour room service.

Preferred Club- Indigo

- Exclusive access to Seaside Grill restaurant serving à la carte grilled specialties

- Gohan sushi bar, open for lunch and dinner

- Sky Bar.

Themed nights. Air-conditioned theatre. Live nightly entertainment. Big screen movies on the beach.

5 pools, including an Indigo Preferred Club adults-only pool, and a children's wading pool. Adults-only Preferred Club rooftop pool. Family waterpark with waterslides. Dreams Spa* with 2 whirlpools, sauna, steam room and on-site Mexican Temazcal steam bath which can be used complimentary when you book any body treatments*, massage* and facials*. Fitness centre with yoga room. Water sports including kayaking, catamaran, snorkelling*, as well as water volleyball and water polo. Scuba diving* with lessons in the pool, and deep sea fishing*. Tennis. Ping-pong. Board games. Yoga. Big screen with films on the beach. Water aerobics. Beach volleyball and beach football. Euro-bungee. Explorer's Club for kids (3-12-year-olds) open 9:00am–10:00pm inclusive of lunch and dinner, with a splash park and toddler pool, and activity schedule. Complimentary green fees at a nearby golf course (golf cart rental* mandatory, transportation not included, terms and conditions apply, subject to change).

Babysitting service*. Laundry service*. Boutique stores* (including souvenirs and newspapers). Concierge services and 24-hour front desk. Currency exchange, car rentals*, on-site Travel Agency* and medical facilities*. Complimentary WiFi access throughout.

Wheelchair adapted rooms with partially accessible amenities or facilities available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge.

Please note: child ages at this property are up to and including 12 years.

Please note: All taxes are included.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (9599)
  • Very good (3049)
  • Average (1261)
  • Poor (478)
  • Terrible (425)
Image of the Tripadvisor rating Skybar gets the job done!

Jun 7, 2025 Flyer51944011506

Victor and Santos at the Skybar are the best. Super friendly. They made the stay so enjoyable. The atmosphere is gorgeous. The food is so flavorful. You can’t beat long luxurious sun filled days with endless drinks to pass the time. Cheers! Definitely coming back.
Image of the Tripadvisor rating Incredible holiday.

Jun 7, 2025 Kenzie D

Just returned from an incredible week at Dream Sapphire Resort and I honestly can’t say enough good things about it. Despite a few rainy spells here and there, this trip was everything we hoped for and more. From the moment we arrived, the atmosphere was warm and welcoming. What really stood out to us was the amazing staff – they genuinely made… Read more
Just returned from an incredible week at Dream Sapphire Resort and I honestly can’t say enough good things about it. Despite a few rainy spells here and there, this trip was everything we hoped for and more. From the moment we arrived, the atmosphere was warm and welcoming. What really stood out to us was the amazing staff – they genuinely made this holiday something special. I have to give a huge shout-out to Marco at the pool bar and Alberto in the buffet restaurant – absolute stars! Marco was an expert at keeping the drinks flowing and always had a great new cocktail. He was not only super attentive but also brought so much fun energy to the pool every day. And Alberto – what a legend. Every morning and lunchtime, we were genuinely excited to head to the buffet just to see him. His friendly demeanor, attention to detail, and ability to make everyone feel welcome went far above and beyond. He couldn’t do enough for us and truly made each meal a pleasure. It’s people like Marco and Alberto that elevate a holiday from good to unforgettable. The food overall was great – fresh, varied, and with plenty of options for everyone. We didn’t opt for the Preferred or Indigo upgrades, and honestly, we didn’t feel like we missed out at all. The standard offering more than met our expectations in terms of comfort and service. If I had to mention one downside, it would be the beach – unfortunately, there was quite a bit of sargassum during our stay which made the water less inviting and, for us, not really usable. The rest of the resort more than made up for it – beautiful pools, lush surroundings, friendly fellow travelers, and an overall relaxing, positive vibe throughout. All in all, a fantastic holiday. We left feeling relaxed, happy, and full of great memories. Thank you, Dream Sapphire – and an extra big thank you to Marco and Alberto – you both honestly made our trip something we’ll never forget! Read less
Image of the Tripadvisor rating Skybar & Entertainment Team Review

Jun 7, 2025 Ben m

Victor and Santos in the Skybar were the best bartenders we had. If you can upgrade to the Indigo Package I highly suggest! Along with that the Entertainment Team: Mar and Tony especially were the best and made all the games and shows very fun!
Image of the Tripadvisor rating So fun, treated us very special. Staff is well trained and happy to serve

Jun 7, 2025 John C

The resort was amazing. Kept our family all in 1 building. Seemed they anticipated our needs. Always smelled wonderful. Preferred club treated us like royalty. Staff was amazing. Anticipated our needs. Put our family all in same building and floor. Worked perfect for us
Image of the Tripadvisor rating Victor at Skybar Pool

Jun 6, 2025 Kayla H

Victor is AMAZING! He’s so fun and made us feel so happy! He should get promoted! He always checked on us, got us drinks, and made us laugh. The view of the SkyBar was also amazing. The service from Santos was also great! He had the most beautiful eyes. Lol