Moon Palace Nizuc

Cancun, Mexico

Star rating

Garden View Room
Superior Deluxe Ocean View Room
Palapa Pelicanos
Lobby Bar
El Manglar
Carvao
Caporales
The Pub
The Pub
Garden View Room
Superior Deluxe Ocean View Room
Palapa Pelicanos
Lobby Bar
El Manglar
Carvao
Caporales
The Pub
The Pub

The hotel

If you think all Cancún resorts are the same, think again. Moon Palace Nizuc is in a class of its own - think swim-up bars, world-class dining, and next-level luxury, all wrapped up with that easy, toes-in-the-sand vibe you came for. Perfect for families, couples, and everyone in between, this five-star resort knows how to dial up the good times. We’re talking endless pools, a massive stretch of soft white beach, a swoon-worthy spa and restaurants serving up everything from fresh sushi to classic Mexican feasts (and yes, there’s a poolside gourmet burger restaurant for those lunchtime snacks). Oh, and the rooms? They’re spacious with amazingly comfortable big beds, double whirlpool tubs and seriously tropical garden or ocean views. Plus, with unlimited drinks, snacks and 24-hour room service included, you could technically stay in your robe all day. (Not that we’re recommending it. There's too much to do.) And if you feel like cranking things up a notch, you’ve got all the perks of the wider Moon Palace complex on tap too - including golf courses, a water sports marina, Flowrider surf simulator and Noir nightclub where you can dance the night away. Cancun holidays don’t get much bigger, or better, than this.

Amenities

  • Kayaking
  • Sailing
  • Tennis
  • Yoga
  • Kids Club
  • Families
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Restaurant
  • Room Service
  • Spa

Where is it

On a huge, wonderful beach in Cancun. Transfer time from airport: 10 minutes.

Hotel information

713 rooms and suites. All with a balcony, air-conditioning, smart TV with Google Chromecast, WiFi access, direct-dial telephone, coffee maker, 24-hour room service, mini-bar (with sodas, bottled water, juices, domestic and imported beers, refreshed daily), liquor dispenser, safe, double whirlpool tub, bathrobes and slippers, turn-down service, hairdryer and straighteners. Superior Deluxe Garden Rooms with garden views and 1 king-size bed, or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children. All-Inclusive of: all meals and snacks, 24-hour room service, stocked mini-bar, in room drinks cabinet, WiFi. Domestic and imported beverages including sparkling wine. All activities, entertainment, land sports and non-motorised water sports, including the business centres.

Room upgrades

Superior Deluxe Ocean View Rooms with stunning views across the Caribbean sea and 1 king-size bed, or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Superior Deluxe Oceanfront Rooms are as above but closer to the ocean, with 1 king-size bed or 2 double beds, sleeping maximum 4.

Superior Honeymoon Suites benefit from upgraded liquor selections, access to the Private Beach Lounge area, an exclusive beach bag (one per stay), pillow and aromatherapy menus, an Espresso/American coffee maker, nightly Petit Fours, private concierge service by phone, one reservation at speciality restaurant per stay, and turn-down service and private check-in. These rooms have 1 king-size bed and sleep maximum 2 adults.

Superior Governor Suites feature a living room and dining room, balcony with chaise lounge, chairs and table, and access to a shared terrace with 3 hot tubs. These rooms have 1 king-size bed and sleep maximum 2 adults.

Superior Family Suites with garden views, are two connecting rooms, one with 1 king-size bed and the other with 2 double beds, sleeping maximum 6. Plus little extras for the kids, including kid-friendly mini-bar, in-room snacks and Fun in the Sun Bucket Kit.

El Manglar (world cuisine, buffet restaurant. Open for breakfast, lunch and dinner), Los Caporales (Mexican. Open for breakfast and dinner), Carvao (Brazilian-style steakhouse. Open for dinner), Palapa Pelicanos (Mediterranean dishes), Palapa Delfines (poolside snacks), La Burguería (poolside burgers). Lobby bar. Lobby coffee shop. The Pub Brew House (adult-only). Access to all the signature restaurants at Moon Palace Cancun.

Nightly entertainment.

Outdoor pool with 3 sections, including water slide and splash zone. Spa Fitness centre. Playroom kids’ club (interactive and outdoor fun for kids ages 4–10 years.). The Dreamery for younger children designed to enhance their stay with games, surprises, food activities and experiences designed especially for them. Pony Experience (for children). Yoga and pilates. Non-Motorised water sports (kayaks and paddle boards). Beach soccer, beach and pool volleyball. 2 tennis courts. Basketball court. Bicycles, billiards (adults only), table tennis and board games.

24-hour room service*. Complimentary WiFi.

Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $4٫25 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).

* denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (12)
  • Very good (3)
  • Average (3)
  • Poor (2)
  • Terrible (3)
Image of the Tripadvisor rating Nice employees!

Jun 6, 2025 Tia B Hollywood

The staff are wonderful! Unfortunately after that it kind of falls flat. The beach is unusable due to all the seaweed, the water is brown and reeks! The pools are ok, the kids got bored of them the first day though. Anywhere nice to sit is members only. The food is mediocre at best, we ate mostly fresh fruit since everything that was prepared was… Read more
The staff are wonderful! Unfortunately after that it kind of falls flat. The beach is unusable due to all the seaweed, the water is brown and reeks! The pools are ok, the kids got bored of them the first day though. Anywhere nice to sit is members only. The food is mediocre at best, we ate mostly fresh fruit since everything that was prepared was yucky (even for a 9 year old). We did the “90 minute” tour of the grand to get day passes to the water park, it took closer to three hours and they’re all nice until the end they really try and trap you. They’ll have multiple people come talk to you and try and coheres you. We finally escaped with the passes but the kids got bored of the water park after about 30 minutes. Glad we didn’t pay for the day passes! At check out they again will try and coheres you for memberships, which feels icky. We ended up booking our own activities outside of the hotel since it was cheaper and we could pick which company we wanted. The highlight of our trip was cenotes zapote, they picked us up and we had the best day! Read less
Image of the Tripadvisor rating Our Annual May Best Trip Ever 🩷

Jun 1, 2025 teribrannon Saint Louis, Missouri

I would like to express my sincere gratitude for the exceptional experience we had during our two-week vacation at the Moon Palace. Our first adventure was a day trip to the Beach Palace, where we received an exceptionally warm welcome from the staff. We thoroughly enjoyed our day, knowing it would be our last before the renovation, and we made… Read more
I would like to express my sincere gratitude for the exceptional experience we had during our two-week vacation at the Moon Palace. Our first adventure was a day trip to the Beach Palace, where we received an exceptionally warm welcome from the staff. We thoroughly enjoyed our day, knowing it would be our last before the renovation, and we made the most of every moment. The highlight of our day was a private dinner for six on the rooftop, with breathtaking views of the Cancun area and a stunning sunset. Our wait staff, Felix, Natividad, and Misael, were exceptional, providing us with special drinks and keeping the wine flowing throughout the evening. The chefs, Jonathan, Ricardo, and Diter, prepared a delicious meal, starting with our favorite potato soup appetizer, followed by a wonderful salad and family-style steaks cooked to perfection. Yair Sanchez, the captain, ensured everything was perfect, and Elizabeth Torres helped me set everything up. Our entire trip was truly unforgettable, and we felt pampered throughout our stay, thanks to the outstanding staff. We appreciated the excellent service from Cesar, our Diamond Concierge, and Nizuc, who made the planning process seamless. Our butlers, Jair and Luis, were phenomenal, ensuring every detail was taken care of, while Camilla, our maid, kept our rooms immaculate. We also enjoyed fantastic dinners at The Grand's grill and JC steakhouse at The Grand, where the staff provided top-notch service. Other notable experiences included Gondola at Sunrise and Los Caporalles in Nizuc, where the staff provided great service. Our pool concierges, Eduardo, Alberto, and Daniel, kept us refreshed with towels and drinks all day. Finally, we appreciated the cart drivers, particularly Flo and Carlos, who made our vacation perfect. Read less
Image of the Tripadvisor rating Love the golf course. Love the pools. Love the food. Love the people.

مايو 29, 2025 cardslvr85 Rochester, New York

We have been vacationing at Moon Palace every year since 2006 (including the Covid years). The reason we return to Moon Palace each and every year is the employees. Love the golfing, the pools, and the food but it is the Mexican people that we have grown to love. They are truly welcoming and Moon Palace trains their employees to be customer… Read more
We have been vacationing at Moon Palace every year since 2006 (including the Covid years). The reason we return to Moon Palace each and every year is the employees. Love the golfing, the pools, and the food but it is the Mexican people that we have grown to love. They are truly welcoming and Moon Palace trains their employees to be customer service conscience and the perform to perfection. And we have been going long enough to know it is not phony. We have made friendships that have lasted many years. Returning in September 2025 and can't wait to get there again. Yes we are Members and we love the numerous discounts. Example - We haven't paid for a round of golf in over 15 years. ($320 per round per person to the public) Read less
Image of the Tripadvisor rating Perfect Mom and Daughter Getaway

مايو 28, 2025 abrodgers

First off, I need to disclose that this review is a little skewed because I had access to The Grand due to Sunrise being renovated. That said, I thoroughly enjoyed staying at the Nizuc property. It was quiet (more adult friendly) and our Oceanfront View room was perfect for watching nightly weddings take place. The room was spacious and clean, but… Read more
First off, I need to disclose that this review is a little skewed because I had access to The Grand due to Sunrise being renovated. That said, I thoroughly enjoyed staying at the Nizuc property. It was quiet (more adult friendly) and our Oceanfront View room was perfect for watching nightly weddings take place. The room was spacious and clean, but there are no elevators at Nizuc properties so just know that in case you don't want to climb the stairs. I would definitely recommend splurging for an Oceanfront room. You won't be disappointed. We were right next to the Coconut Stand so we spent most of our time at the beach on The Grand side. Jose Macario was our beach attendant and he was FABULOUS! I would give him 10 stars!! He brought us various drinks to try and kept us well hydrated with bottled water. We booked massages at The Grand Awe Spa and the hour of hydrotherapy before the massage was amazing, however, the massage itself was lacking. If you want any kind of pressure at all, upgrade to the deep tissue. As for the restaurants, you will need to make your reservations via the app. It's not hard, but don't wait until the last minute. Go ahead and have the app ready and log on the morning of your arrival date (I made reservations before I got on the plane). I would say that the food was "pretty good" at all the restaurants but the service was just "so-so" compared to other all-inclusives I've stayed at. I'm guessing that not a lot of people tip the servers, so they literally are just there to do their job. That said, they are working with high volumes of people and food and are not really interested in your dining experience. Here are my dinner recommendations from best to worst based on food and service: Cavaro, Jade, JC Steakhouse, and Riviera Maya. The Pub at Nizuc is super cool as is The Library at The Grand. The food at Joe's for lunch was not good at all. Just go to the pizza stand outside Caribeno. All in all, my daughter and I had a good time with her friends and their mom's on this getaway. However, I probably would not be able to come back without having Grand access. Jose and the beach are just too compelling. But it would be hard to give up that Nizuc Oceanfront View room. I guess we'll just have to see how the cards fall in the future! Read less
Image of the Tripadvisor rating Excellent bartender..

مايو 16, 2025 Curiosity08476056992

Julian, bartender main lobby. He was very good. Always smiling and took very good care of us.... excellent bartender..He went out of his way to make our stay at moon palace Nixcu a great time.. Thank you Julian. Rest stay at Moon palace was good also. Great room and service. Food was very good.