Moon Palace Cancun

Cancun, Mexico

Star rating

Garden View Room
Junior Suite Golf Course View Room
Pools
MoMo Restaurant
Sky Bar
The Pub
The Pub
The Pub
Wired Teens' Lounge
Nizuc lobby
Caporales Restaurant
Superior Honeymoon Suite
Gondola Restaurant
Palapa Delfines
Trattoria Restaurant
Bugambilias Restaurant
Noir Nightclub
Playroom Kids' Club
Al Manglar Restaurant
Agra Restaurant
A video preview image
Garden View Room
Junior Suite Golf Course View Room
Pools
MoMo Restaurant
Sky Bar
The Pub
The Pub
The Pub
Wired Teens' Lounge
Nizuc lobby
Caporales Restaurant
Superior Honeymoon Suite
Gondola Restaurant
Palapa Delfines
Trattoria Restaurant
Bugambilias Restaurant
Noir Nightclub
Playroom Kids' Club
Al Manglar Restaurant
Agra Restaurant

The hotel

This resort really is a palace and a spectacular one at that. Moon Palace Cancun lies on Cancun’s tranquil south shore, nestled between a long, white sand beach and 123 acres of tropical foliage. The huge variety of facilities make for the perfect family holiday, catering for all ages and abilities. From the 27-hole Jack Nicklaus signature golf course, water sports marina, and huge freeform pools to the Playroom kids’ club, Wired for teens and tennis and pickleball courts to keep the youngsters busy!  Rooms are elegant with double jacuzzi baths, terraces or balconies complete with hammocks and even a drinks cabinet. You’ll be spoilt for choice when it comes to your dining options with 17 restaurants to choose from as you have full access to the restaurants at Moon Palace Nizuc too. There are incredible floor shows every evening, with the Noir Nightclub picking up the beat until the early hours.

Amenities

  • Golf
  • Scuba Diving
  • Tennis
  • Kids Club
  • Wheelchair access
  • Families
  • Honeymoon
  • Wedding
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access

Where is it

On a huge, wonderful beach in Cancun. Transfer time from airport: 10 minutes.

Hotel information

2052 rooms on 3 floors in several buildings with 8 lifts. All with private balcony/terrace, air-conditioning, smart TV with Google Chromecast, WiFi access, direct-dial telephone, coffee maker, 24-hour room service, mini-fridge with soft drinks, bottle of wine, spirits optic, water and beer (which is stocked alternate days), safe, Jacuzzi, bathrobes and slippers, turn-down service, hairdryer and straighteners. Non-smoking rooms on request. Superior Deluxe Garden Rooms with garden views, sleeping maximum 4 adults or 2 adults and 2 children.


All Inclusive of: all meals and snacks, 24-hour room service, stocked mini-bar, in room drinks cabinet, wifi. Domestic and imported beverages including sparkling wine. All activities, entertainment, land sports and non-motorised water sports, including the business centres.

Room upgrades

Junior Suite Golf Course View Rooms include personal use of a golf cart for getting around the resort, separate seating area and private screened terrace with table and chairs, sleeping maximum 2 adults.

Superior Deluxe Ocean View Rooms with stunning views across the Caribbean sea sleeping maximum 4 adults or 2 adults and 2 children.

Swim Up Suites are located in the sunrise section of the hotel with direct access to the private pool from the room terrace, garden/pool views and a private balcony with table and chairs. Suites have a private bath with shower, double whirlpool tub and 1 king-size bed or double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Family Deluxe Suites are located in both the Sunrise and Nizuc sections and consist of 2 bedrooms (one with 1 king-size bed, the other with 2 double beds), Xbox ONE and games available on request (subject to availability), family in-room amenities including kids' room service menu, kids’ size bathroom and slippers, Fun in the Sun beach toys and L’Oreal kids bath amenities, bathroom products. Sleeping maximum 6 adults or children.

Superior Honeymoon Suites benefit from a guaranteed king-size bed, a liquor dispenser with Premium, upgraded brands of liquor, access to the Private Beach Lounge area with waiter service, an exclusive beach bag (one per stay), pillow and aromatherapy menus, an Espresso/American coffee maker, nightly Petit Fours, private concierge service by phone, one reservation at speciality restaurant per stay, pillow menu and turn-down service and private check-in. These rooms sleep maximum 2 adults.

Please note: bedding requests are subject to availability at check-in. Some rooms at full occupancy may have a rollaway bed, instead of 2 double beds.

  • Book by 15 Jun ‘25 to get free golf between 15 Jan - 31 Dec '25 Terms and conditions apply. Any applicable offers have been calculated into the prices shown. Offers may not be combinable. Blackout dates apply. 

Bugambilias (gourmet-style International buffet for breakfast. lunch, and dinner), Agra (Indian cuisine, á la carte. Open for dinner), Momo (Pan-Asian cuisine, á la carte. Open for dinner), Gondola (Italian menu, International breakfast buffet and à la carte dinner), Palapa Asadero (International buffet lunch and à la carte dinner), Pier 8 (Mexican cuisine and seafood, buffet lunch and à la carte dinner). Located at the Golf Course Clubhouse: La Trattoria (Italian, à la carte dinner), Riviera Maya (traditional Mayan cuisine, open for breakfast, lunch and dinner). Access to all the restaurants at Moon Palace Nizuc.

Live music daily, regular shows, karaoke and theme nights. Noir Nightclub until 3:00am.

Oversized freestyle pools, children's pools. Beauty salon and extensive spa with 36 spa cabins and spa services*. 2 fitness centres including spinning classes, sauna, yoga and pilates. 2 beach volleyball courts. 5 floodlit tennis courts, 3 basketball courts and 4 pickleball courts. Use of bicycles. Non-motorised water sports with one scuba-diving demonstration per stay. Mini-golf. Beach football. Playroom kids’ club (4-12 years), daily kids' activity programme, kids' playground, games console, movie theatre and arcades. The Dreamery for younger children designed to enhance their stay with games, surprises, food activities and experiences designed especially for them. Wired Lounge (for teens, 9:00am-10:00pm). Waterpark including slides, lazy river, kids' splash zone, playroom and bowling alley available at Moon Palace The Grand (day passes can be purchased to access these facilities. Subject to availability.

24-hour room service. Concierge and bell staff service. 3 gift shops*. Laundry/dry-cleaning service*. Complimentary WiFi access. Doctor on call 24-hours*. Avis car rental*. Ice machines. Cash machine. Guests may use the facilities at other Palace resorts, except for Le Blanc Spa Resort, day passes can be purchased to access these facilities (subject to availability).

Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $4٫25 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).

Wheelchair adapted rooms with partially accessible amenities or facilities available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. To discover all the special assistance services we offer please see additional information below.

* Denotes local charge.

مساعدة خاصة


Rating summary

  • Sleep Quality Image of the Tripadvisor rating
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  • Rooms Image of the Tripadvisor rating
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Traveller rating

  • Excellent (28498)
  • Very good (5935)
  • Average (2341)
  • Poor (1193)
  • Terrible (1509)
Image of the Tripadvisor rating Make reservations

Jun 7, 2025 Voyage653324

My sister and I went to Carvao tonight and Alexis and Macros Luz were truly amazing! They were so accommodating with all of our questions and requests. The food was wonderful and the atmosphere was quite upbeat. While we were there I heard Happy Birthday sung to 6 tables. Definitely a popular place. Don’t forget to make early reservations!
Image of the Tripadvisor rating An Unforgettable Gardner Family Getaway – Pure Magic at NIZUC Villa & Moon Palace!

Jun 7, 2025 AlaskanAnnie89 Soldotna, Alaska

Our Gardner Family vacation at The NIZUC Villa was unforgettable! From Francisco and Paola’s warm welcome to Jair and Salvador’s top-tier butler service, every detail was thoughtfully handled. The pool and water park teams—Alejandro, Martin, Edwardo, Jose, and Charo—made our days effortless. Carmena kept our villa spotless, and Eddy and Guadalupe… Read more
Our Gardner Family vacation at The NIZUC Villa was unforgettable! From Francisco and Paola’s warm welcome to Jair and Salvador’s top-tier butler service, every detail was thoughtfully handled. The pool and water park teams—Alejandro, Martin, Edwardo, Jose, and Charo—made our days effortless. Carmena kept our villa spotless, and Eddy and Guadalupe at Sunrise were so kind. Dining at Habibi and Caribeño was amazing—thank you, Leo, Jael, and Hector! The spa was perfection—Clara and Estrella were phenomenal. A special thanks for making our Thursday night villa birthday party so memorable. Every team member went above and beyond. We’re so grateful for the care and joy you brought to our stay. Can’t wait to return! Read less
Image of the Tripadvisor rating Phenomenal

Jun 6, 2025 Katleen T

It sounds like your stay at Moon Moon Palace Resort was truly exceptional experience! From the moment you arrived, the services likely stood out for their attentiveness and efficiency, with staff going above and beyond to anticipate your needs and ensure your comfort. The concierge was probably your go-to for everything from seamless restaurant… Read more
It sounds like your stay at Moon Moon Palace Resort was truly exceptional experience! From the moment you arrived, the services likely stood out for their attentiveness and efficiency, with staff going above and beyond to anticipate your needs and ensure your comfort. The concierge was probably your go-to for everything from seamless restaurant reservations and activity bookings to fulfilling special requests, acting as your personal guide to maximize your vacation. Special thanks to Teresa, Shaday and Israel. And of course, the spa offered a sanctuary of relaxation, with its extensive menu of treatments, therapeutic hydrotherapy circuit, and highly skilled therapists providing the ultimate pampering experience. Read less
Image of the Tripadvisor rating Moon Palace - the best kid-friendly resort in Cancun!

Jun 4, 2025 J F

We love Moon Palace! It is a wonderful vacation resort that has tons of kids activities, delicious food, and a beautiful atmosphere. Plenty of entertainment options for all ages, the staff is friendly and amazing (Marco and Manuel are THE BEST butlers at Sunrise!!). Trattoria, JC Steakhouse, and Momo are the best restaurants. The spa is amazing.… قراءة المزيد
We love Moon Palace! It is a wonderful vacation resort that has tons of kids activities, delicious food, and a beautiful atmosphere. Plenty of entertainment options for all ages, the staff is friendly and amazing (Marco and Manuel are THE BEST butlers at Sunrise!!). Trattoria, JC Steakhouse, and Momo are the best restaurants. The spa is amazing. We are already looking forward to our next stay! Read less
Image of the Tripadvisor rating SEAWEED and MURKY BEACHES

Jun 4, 2025 Arlene C Schaumburg, Illinois

Nizuc is one of the smallest hotel in Palace chains. Sunrise, Nizuc, and Grand have A LOT of SEAWEEDS and very murky-so it’s NOT SWIMMABLE this is all months long. I’m a member just Elite ( there’s Diamond, Resident etc…) nothing special about it. Because they will charge you for upgrades like “oceanfronts” or “deluxe ocean view” NOT WORTH IT. … Read more
Nizuc is one of the smallest hotel in Palace chains. Sunrise, Nizuc, and Grand have A LOT of SEAWEEDS and very murky-so it’s NOT SWIMMABLE this is all months long. I’m a member just Elite ( there’s Diamond, Resident etc…) nothing special about it. Because they will charge you for upgrades like “oceanfronts” or “deluxe ocean view” NOT WORTH IT. You’d think they’d take care of the members right. NO WAY JOSE, if you want to visit the Grand it’s $100. pp and $50.kids under 13yrs. All the staff are very friendly and they work hard. Just be careful of the sales pitch they offer, it’ll sound good and after signing closing the contract. And the next time you are looking to come back. Then you will see what the sales people didn’t tell you up front. You’ll regret it later after you deposited money. Read less