Hilton Cancun, an All-Inclusive Resort

Cancun, Mexico

Star rating

Swim Up Sunset View
Swim Up Sunset View One King Bed
Resort View One King Bed
Resort View One King Bed
Resort View One King Bed
Deluxe Ocean Front One Bedroom Suite
Deluxe Ocean Front One Bedroom Suite
Private dining set up
Swim Up Sunset View
Swim Up Sunset View One King Bed
Resort View One King Bed
Resort View One King Bed
Resort View One King Bed
Deluxe Ocean Front One Bedroom Suite
Deluxe Ocean Front One Bedroom Suite
Private dining set up

The hotel

Cancun. The name alone sounds like a cocktail. And at the Hilton Cancun, an All-Inclusive Resort, it actually is - shaken, stirred, and served with a slice of lime and a side of "why didn’t I come here sooner?" Perched between the jungle and the Caribbean Sea (not a bad postcode), this 5-star all-inclusive stunner is just 20 minutes from Cancun Airport - which means less faffing, more beach. Think endless eats, tequila-laced sunsets, and the kind of pools you’ll dream about long after you’re home. Forget wristbands and buffet roulette - this is all-inclusive, redefined. We’re talking 12 dining venues (yes, twelve), with flavours from tacos and tequila to sushi and sizzling steak. Plus, premium drinks on tap, and zero guilt ordering that second poolside margarita. Whether you're doing laps, or perfecting the art of the float, Hilton Cancun's two massive infinity pools come with million-dollar views of the Caribbean. Or hit the private beach and dip your toes in the kind of turquoise you thought was photoshopped. There’s a jam-packed kids’ club, splash zone, and teen space - so yes, you can enjoy a grown-up dinner while the little ones are living their best lives. Family holiday, upgraded. Live music. Theme nights. Beach parties. Hilton Cancun brings the buzz, from laid-back afternoons to lively evenings under the stars. Whether you're salsa-ing or sipping, you won’t be short of stories to post.

Amenities

  • Kids Club
  • Teen Club
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Swimming Pool
  • Beachfront location

Where is it

Located in secluded mangrove nature preserve, between Cancun and the quiet fishing village of Puerto Morelos. 20 minutes South from Cancun’s popular Hotel Zone. Transfer time from Cancun Airport: 15 minutes.

Hotel information

715 rooms and suites. All with authentic decor, furnished balconies, air-conditioning, 65-inch HDTV, mini-fridge, mini-bar (restocked daily), coffee maker and safe. Sunset View Rooms are 430 sq. ft. with resort view, 1 king-size bed, or 2 queen beds, sleeping maximum 4 guests.

All-inclusive includes: daily breakfast, lunch, dinner and snacks across 12 unique venues. Premium wines and boutique liquors. Cocktails and tropical drinks. Mini-bar, refreshed daily. Unlimited ice cream and churros.

Room upgrades

Ocean View Rooms are 430 sq. ft. with ocean views, 1 king-size bed, or 2 queen beds, sleeping maximum 4 guests.

Swim Up Rooms are 430 sq. ft. with swim-up patio, sitting area and large bathroom. Rooms have 2 queen beds, sleeping maximum 4 guests.

Ocean View One Bedroom Suites are 830 sq. ft. with separate living area, 2 full bathrooms and a king bedroom, sleeping maximum 3 guests.

Deluxe Ocean Front One Bedroom Suites are 860 sq. ft. with separate seating area with sofa, dining table, and a king bedroom, sleeping maximum 3 guests.

Ocean Front One Bedroom Master Suites are 1410 sq. ft. with living/dining area with sofa, wrap around balcony and a king bedroom, sleeping maximum 3 guests.

Ocean View One Bedroom Parlour Suites are 1640 sq. ft. with separate seating area with sofa, dining table, and a king bedroom, sleeping maximum 3 guests.

Family Two Bedroom Suites are 860 sq. ft. with seating area with sofa, 1 king bedroom and 2 queen beds, sleeping maximum 6 guests. This suite does not have a balcony.

12 unique dining experiences including 5 specialty restaurants: Vela (international buffet open for all-day dining), La Luce (Mediterranean classics with a central wood-fired pizza oven), Auma (open-fire grill offering prime cuts and house specialties), Maxal (Traditional Mexican cuisine), Sunan (Southeast Asian flavours), Maxal Taqueria (tacos). Azulinda Lobby Bar, Ice Cream and Churro Shop, Azulinda Market & Café, pool bar and food carts throughout the resort. Private dining experiences*.

Live music and nightly entertainment.

Spa* access at Waldorf Astoria Spa Riviera Maya. Fitness centre. Daily group fitness and yoga classes. Kids Club (for ages 4-12), Teens Room (for ages 13-17, with music, video and board games, and pool and ping pong tables) and a Family Splash Playground (with slides, water toys, and beach games). Beach volleyball. Wine / Tequila / Mezcal tastings*.

Concierge service. Pool and beachside service. Gift shop. Complimentary standard in-room and lobby WiFi. 24-hour room service*.

Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $4٫25 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).

* denotes local charge.

Rating summary

  • Sleep Quality Image of the Tripadvisor rating
  • Location Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3562)
  • Very good (518)
  • Average (194)
  • Poor (131)
  • Terrible (140)
Image of the Tripadvisor rating Maxal Dinner Experience

Jun 7, 2025 kingl909

Our server Mishell of Maxal Resto was very attentive and efficient on getting and serving our orders. She’s amazing! Everybody was nice and professional. Great Mexican food experience. Our food was served wuickly and the Beef Tenderloin was succulent and tender! A must try! Highly recommended!
Image of the Tripadvisor rating Great Resort

Jun 7, 2025 richie894 Los Angeles, California

I took my daughters and we had a great time. The resort was very clean and staff were very friendly - unlike our experience in the Dominican Republic. Being a Hilton gold member we got upgraded from a regular room to a massive ocean view suite. The first time I had a hotel room with 2 toilets. Food was decent, not amazing. Buffet ok and your… Read more
I took my daughters and we had a great time. The resort was very clean and staff were very friendly - unlike our experience in the Dominican Republic. Being a Hilton gold member we got upgraded from a regular room to a massive ocean view suite. The first time I had a hotel room with 2 toilets. Food was decent, not amazing. Buffet ok and your typical all inclusive experience. The Japanese restaurant was average, the Italian restaurant was our favorite. My daughter cut her leg in the kids pool on the first day. Staff handled it very well and applied basic first aid. Very understanding and followed up with us on it several times throughout the vacation. Not much of a beach, this is a pool resort really. If you want a beach vacation, some of the Caribbean islands are probably better. We were there in June and the ocean and beach was full of seaweed. I didn't see anyone swimming in the ocean the whole time we were there. Look online and the Hilton app for deals. I booked a deal where kids went for free with an adult. We saved a significant amount of money. Customers a mix of families and couples from around the world. Noticed a lot of guests from Argentina, India and Korea while we were there. Read less
Image of the Tripadvisor rating Mishell was Amazing!

Jun 6, 2025 Nomad57024081539

Mishell who was our waitress at the Maexl Restaurant at the Hilton Rivera at Cancun and she was AMAZING!!! So polite and constantly coming back to us to check on us and then after everything was said and done she brought out the staff to sing to my daughter on her birthday 🎂. We had such a great evening and we highly recommend asking for her!… قراءة المزيد
Mishell who was our waitress at the Maexl Restaurant at the Hilton Rivera at Cancun and she was AMAZING!!! So polite and constantly coming back to us to check on us and then after everything was said and done she brought out the staff to sing to my daughter on her birthday 🎂. We had such a great evening and we highly recommend asking for her! And the food was good too but the highlight was definitely her and her cheerful, energetic and amazing aura made our experience worth while... Read less
Image of the Tripadvisor rating Highly recommend Maxal Restaurant

Jun 6, 2025 Lilly D

The dining experience at Maxal restaurant was truly remarkable, marked by both exceptional food and outstanding service. Our server, Mishell, went above and beyond to ensure that our meal was perfect. From her thorough knowledge of the menu to her attentive and friendly demeanor, Mishell made us feel welcome and valued throughout our visit. The… Read more
The dining experience at Maxal restaurant was truly remarkable, marked by both exceptional food and outstanding service. Our server, Mishell, went above and beyond to ensure that our meal was perfect. From her thorough knowledge of the menu to her attentive and friendly demeanor, Mishell made us feel welcome and valued throughout our visit. The dishes were not only delicious but also presented beautifully. Overall, it was a delightful evening that exceeded our expectations in every way. Read less
Image of the Tripadvisor rating Fun & clean place

Jun 4, 2025 Sevy S

Location was decent, rooms were clean and bathrooms are kept in excellent shape...special shout out to the Kid's club team (Arge, Dani, Nath, Ale, Dixie, Ruby, Gris) ...this team was awesome amd our son Demir wanted to spend all day every day at the club! Italian restaurant was amazing; Milton and his entire team took a very good care of us.