Pass on this resort
مايو 16, 2025 MelissaL036 New York City, New York
the rooms very much outdated. The entire resort needs major interior renovations. There was absolutely no hot water until the last night of my stay, which is unbelievable for Hyatt being “luxury.” Everyday during my stay, I had to go to the front desk to see the hot water situation, it became an exhausting event and quietly frankly stressful for… Read more
the rooms very much outdated. The entire resort needs major interior renovations. There was absolutely no hot water until the last night of my stay, which is unbelievable for Hyatt being “luxury.” Everyday during my stay, I had to go to the front desk to see the hot water situation, it became an exhausting event and quietly frankly stressful for being on vacation. The “Compensation” was an actual joke to me. When checking out, more hiccups and when I wanted to speak to a manager, front desk employee Shaddai became argumentative and at that point I just wanted to check out. Thank goodness the AC in the room was working. There were socks left in a drawer in my room at arrival. When I told housekeeping about the socks, she was very dismissive, acting as if I should be removing the socks myself. Rooms not thoroughly cleaned. Outlets in bathroom not working. Sure there were pros and cons to my stay, however, mostly cons. Pros would be plenty of pool chair/beach chairs. Food options was 7/10. It was nice to have local Jamaican food offered in multiple locations through the resort. Fitness center 24/7 and good equipment. Airport transportation thru the resort was quick and easy. Other than that, I don’t think I will be ever returning. We tried to make the best of our vacation/hot water situation, however, it became exhausting and stressful and arguing for a “compensation” was a literal headache. The multiple sticky situations I encountered was really unacceptable for being a loyal Hyatt member. Read less
