Not a 5-Star Experience — Closer to 4 at Best
Jun 7, 2025 Neschka
While the property itself has potential, the service falls far short of what one would expect from a 5-star hotel. Upon arrival, our room was noticeably unclean — with hair on the floors, in the bathroom, and in the shower area, presumably from the previous guest. Dust had also accumulated in the corners of the room. Despite requesting a thorough… Read more
While the property itself has potential, the service falls far short of what one would expect from a 5-star hotel. Upon arrival, our room was noticeably unclean — with hair on the floors, in the bathroom, and in the shower area, presumably from the previous guest. Dust had also accumulated in the corners of the room. Despite requesting a thorough cleaning, the room remained dirty even after housekeeping’s visit the following day. To make matters worse, the room wasn’t cleaned at all for the next two days. After repeated requests, housekeeping finally returned on the fifth day of our stay — only for my mother to end up cleaning the room herself due to the poor standard of work. The shower area in particular was neglected and only cleaned after I insisted. Towels, hand towels, and other basic necessities were inconsistently replenished. We had to keep asking for replacements throughout our stay. Customer service, overall, was very disappointing. Staff often appeared indifferent, with no sense of urgency or empathy. Requests were frequently ignored or forgotten, and the general attitude was dismissive. There were also several fire alarm incidents — three during our stay — all in the early hours of the morning. No apologies or proper explanations were offered. I requested a complimentary late checkout due to the disruptions, but this was never communicated to the day staff. As a result, we were locked out of our room and asked for payment at checkout, which was frustrating and unprofessional. The one highlight of our stay was the food. The chefs did an excellent job offering a wide variety of well-prepared dishes. However, the bar service was slow — drinks often arrived after we had already finished our meals. This hotel lacks the attention to detail and level of service that define a true 5-star experience. The property is also relatively isolated, so I would recommend renting a car instead of relying on expensive taxis, many of which quote prices in USD rather than the local BBD currency — something I found unusual and inconvenient. If this had been my first visit to Barbados, I might not be inclined to return based on this experience. For the price point, the hotel simply doesn’t deliver. On a future visit, I would likely opt for a well-rated Airbnb instead. Read less
