A Disgrace to the Fairmont Brand – Only the Spa Staff Redeem It
Jun 7, 2025 leo639 Miami, Florida
My experience at the Fairmont Lake Louise was shockingly poor for a property that carries a luxury brand name. If not for the exceptional professionalism of the spa staff — who clearly understand what international hospitality means — this stay would have been a complete disaster. The rest of the hotel operates like a poorly run lodge rather than… Read more
My experience at the Fairmont Lake Louise was shockingly poor for a property that carries a luxury brand name. If not for the exceptional professionalism of the spa staff — who clearly understand what international hospitality means — this stay would have been a complete disaster. The rest of the hotel operates like a poorly run lodge rather than a world-class resort. The overall service was dismissive at best and outright disrespectful at times. It’s evident that the management team is either absent or completely disconnected from what true hospitality entails. Staff outside the spa lacked both courtesy and competence, and several guests I met — including one who suffered sleep deprivation due to a room placed right beside an active renovation zone — shared similarly negative experiences. When she approached staff about the issue, she was reportedly treated with the same indifference and rudeness many of us encountered. This hotel doesn’t function on merit — it functions on its monopoly over Lake Louise. If it weren’t for the unbeatable location, I doubt many would choose to stay here. There’s a big difference between exclusivity and entitlement, and this property seems to have confused the two. Fairmont should seriously reconsider how this hotel is being managed. It’s tarnishing the brand’s reputation and leaving international travelers with a bitter impression of what should be a Canadian icon. Read less
