Sheraton New York Times Square Hotel

Midtown, New York

Virgin rating

Hotel exterior
Executive Suite
Executive Suite
Starbucks Cafe/Library Bar
Traditional Double
Traditional King Room
Traditional Queen
Hudson Market Buffet
Superior King Room
Superior 2 Double
Fitness centre
Lobby
Lobby
Hotel exterior
Executive Suite
Executive Suite
Starbucks Cafe/Library Bar
Traditional Double
Traditional King Room
Traditional Queen
Hudson Market Buffet
Superior King Room
Superior 2 Double
Fitness centre
Lobby
Lobby

The hotel

A perfect location for a walking discovery of Midtown's highlights, including Central Park, Rockefeller Center and the bright lights of Times Square. Already a New York favourite, the Sheraton looks set to be more popular than ever! Guest rooms comfortable and supremely so, with contemporary furnishings and an elegant feel. Features include wall-mounted flatscreen TVs, chaise lounge chairs and all-new bedding that'll have you sleeping peacefully! The fitness centre has also been revamped, and it’s nothing less than state-of-the-art Peloton bikes.

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant
  • Safety Deposit Box
  • Close to City Centre

Where is it

In Midtown, on 7th Avenue and 53rd Street. 1 block from the subway. Radio City Music Hall and Broadway theatres within walking distance. Transfer time from John F. Kennedy International Airport: 35 minutes.

Hotel information

1780 rooms and suites. All rooms feature air-conditioning, wall-mounted LCD flatscreen TV, alarm clock/radio, coffee maker, safe, iron and board and hairdryer. Traditional Rooms are 250 sq ft with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Superior Rooms are 250 sq ft and are located on the 21st floor or higher with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children. 


Executive Suites are 500 sq ft and have separate living area, and include upgraded amenities including bathrobes and free bottled water, with 1 king-size bed and sofa bed, or 2 double beds and sofa bed, sleeping maximum 3 adults or 2 adults and 1 child.

Hudson Market (open for breakfast). Starbucks® Café and Library Bar. Revamped fitness centre with Peloton bikes. Convenience store. WiFi*. On-site parking $75 plus tax, per day (payable locally, subject to change).

The destination fee is included in the price

Destination fee inclusions: 

  • $30 Food & Beverage Credit redeemable at any property outlet to include Hudson Market, Starbucks Café or Library Bar.  The Food & Beverage Credit is a daily benefit and cannot be rolled over or accumulated.  Any unused portion has no value upon checkout.
  • Premium wireless internet plus free local & long-distance guest room telephone calls during your stay.
  • (2) Big Bus sightseeing tour tickets per “stay” 


Please note: benefits are subject to change.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge. 

Please note: one person must be aged 21 years and over in each room at check-in. 

Please note: housekeeping services are provided upon request only. Guests are invited to contact the front desk daily to request refreshed amenities.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (4031)
  • Very good (4069)
  • Average (2169)
  • Poor (936)
  • Terrible (800)
Image of the Tripadvisor rating Paper thin walls. In need of a remodel.

Jan 24, 2025 Go318963

Hotel is tired and in desperate need for updates. Always seems to be a long line to check in. Walls are paper thin. You can hear the conversation next door or below. When you are in Times Square, people are up at all hours. Had to move in the middle of the night. Second room was a garbage room. Good location.
Image of the Tripadvisor rating Worst checkin experience in 30+ years of traveling. Avoid this hotel.

Jan 22, 2025 Luis A

Worst checkin experience in 30+ years of traveling. It took us 3 hours to complete the check in. There was only ONE person to handle the whole front desk. This hotel is clearly understaffed for the size of the hotel. Find a better run hotel, plenty of other alternatives at this price range.
Image of the Tripadvisor rating Poor Staffing.

Jan 20, 2025 Jesse S

We were checking in for a Dance Convention. There were a large amount of people checking in (upwards of 50 people). There was ONE Person at the reception desk. We waited for 2 HOURS to check in. One woman missed her daughter competing because of the delay. I’ve never seen anything like it. The hotel is dated and in need of upgrades as well.
Image of the Tripadvisor rating Convenient Location, Room for Improvement at Check-in

Jan 20, 2025 Carolus v The Hague, The Netherlands

Location, location, location. Check-in took some time and wasn’t handled well (no check-in rush hour time), but beyond that, it's a wonderful spot. The rooms show some wear and tear but are otherwise perfectly fine. :) Friendly room service attendants add to the experience.
Image of the Tripadvisor rating Book else where!

Jan 19, 2025 Tara F

So I don’t know where to start. This is my second and last time staying here. Location is good but there are also better hotels in the same location. I would stay elsewhere. Let me start with a two hour check in wait online. This was for both experiences. If you complain they give you a free bottle of Dansi water. Then the first trip I… Read more
So I don’t know where to start. This is my second and last time staying here. Location is good but there are also better hotels in the same location. I would stay elsewhere. Let me start with a two hour check in wait online. This was for both experiences. If you complain they give you a free bottle of Dansi water. Then the first trip I switched room 3 times because of the filth or something broken. This trip my room was rundown with peeling wallpaper, lipstick stains on the wall and dust everywhere but it was better than the previous year to be honest. The room was 86 degrees the whole 3 days. Thermostat doesn’t work and complaints do nothing. They just smile and yes you to death. The icing on the cake was shutting my door and having the safety bolt that was loose close over the door with nobody in the room. I was locked out waiting for security to break in so I can get my luggage. Beds are too high to get into unless you are 6’ tall. Water pressure is terrible. And the water will spontaneously shut off. I complained to the manager and he laughed. The level of disrespect was unbelievable. Do yourself a favor and find another hotel to stay. I hate to see anyone throw away money thinking they are getting a normal Sheraton/Marriott experience because it’s not. Read less