Railroad magnate Henry Villard's 19th-century mansions were combined with a sleek tower to create one of the city's best hotels. It's a place where the staff greet you as if they have known you all their lives, and nothing is too much trouble. The location is one of the best in Manhattan, right in the middle of Midtown, but hidden away in a gated courtyard. There's dining options suited to all at the Lotte New York Palace, from luxury brunch to baked goods, whatever you opt for you'll be in for a treat. Enjoy handmade cocktails in one of Manhattan's most popular bars, Trouble's Trust, or relax in 19th century-style surroundings in Rarities - either make for the perfect post-day-in-the-city tipples.
Amenities
Babysitting service
Bar
Fitness Centre/Gym
Internet Access
Restaurant
Room Service
Safety Deposit Box
Spa
Close to City Centre
Where is it
In the heart of Midtown Manhattan, a short walk from New York's Broadway theatres, Central Park and world-class designer shopping. Transfer time from John F. Kennedy International Airport: 50 minutes.
Hotel information
899 rooms and suites, including recently renovated suites in Villard House with a 55-storey tower attached. All with air-conditioning, cable TV with pay-per-view films, mini-bar*, WiFi access*, safe, bathrobes and luxurious bath amenities. Superior Rooms are 360sq ft east-facing rooms, with 1 king-size bed or 2 double beds, sleeping maximum 4 people.
Cathedral View Rooms are 360sq ft and offer views of St. Patrick’s Cathedral and Rockefeller Centre, with 1 king-size bed or 2 double beds, sleeping maximum 4 people.
Skyline Cathedral View Rooms are located on higher floors, with 1 king-size bed or 2 double beds, sleeping maximum 4 people.
Palace Studio Suites feature cathedral views, with 1 king-size bed plus a sofa bed, sleeping maximum 4 people.
Tower Rooms are located on the 41st floor and higher, with Manhattan skyline views and either 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults.
Palace One Bedroom Suites feature a separate living area, and large bedroom with en suite marble bath and 1 king-size bed, sleeping maximum 2 adults.
Palace Signature Suite with oversized living room featuring a large dining table and wet bar, full marble bathroom, walk-in closet and 1 king-size bed, sleeping maximum 2 adults.
Tower Executive Suites with views of the Rockefeller Centre and St Patrick's cathedral, separate living area, and 1 king-size bed, sleeping maximum 2 adults.
Tower One Bedroom Suite with panoramic views, marble bathroom with soaking tub and separate shower, living/dining room, and 1 king-size bed, sleeping maximum 2 adults.
Tower Corner Suites with stunning views in two directions, featuring separate living room with wet bar, butler's pantry, marble bathroom with soaking tub and separate shower, and 1 king-size bed, sleeping maximum 2 adults.
Palace Family Suites with cathedral views, two bathrooms, multiple seating areas, with either 2 king-size beds plus a sofa bed, or 1 king-size bed, 2 double beds, and a sofa bed, sleeping maximum 8 people.
Tower Two Bedroom Corner Suites with skyline views, two bathrooms, living room, and two bedrooms, one of which features 1 king-size bed, and the other has 2 queen-size beds, sleeping maximum 4 people.
Villard Restaurant (open for breakfast and weekend brunch). The Gold Room (sharing plates and cocktails, open 5-10pm daily). Pomme Palais (boutique bakery). Trouble's Trust (cocktail bar, temporarily closed). Rarities (19th century-style bar, temporarily closed).
ila Spa*. Fitness centre. In-room spa services*.
Room service*. Dry cleaning service*. Concierge. Valet parking $90 for 24 hours (payable locally, fee subject to change).
There is a Historic Preservation fee of $20 plus tax per night (payable locally, fee subject to change) to provide funding for the ongoing preservation of our landmarked and historic Villard Mansion.
One person must be aged 18 years and over in each room.
Based on 6643 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (4368)
Very good (1287)
Average (527)
Poor (262)
Terrible (200)
Truly a Palace
Jan 25, 2025ted564Scottsdale, Arizona
Lotte New York Palace is beautiful, historic, offers fantastic service and has a great location in NYC. Having breakfast in the Villard Room is an experience unto itself. The elegance of the room makes you feel like royalty. And the food we had was superb. The hotel rooms are huge, beds are comfortable, and the bathrooms are well appointed and… Read more
Lotte New York Palace is beautiful, historic, offers fantastic service and has a great location in NYC. Having breakfast in the Villard Room is an experience unto itself. The elegance of the room makes you feel like royalty. And the food we had was superb. The hotel rooms are huge, beds are comfortable, and the bathrooms are well appointed and spacious. We stayed on the 38th floor and had a nice view of NYC. I cannot recommend this hotel highly enough. Simply fantastic. We'll be back on a regular basis. Read less
Love the Lotte
Jan 25, 2025Tracie2930Alpharetta, Georgia
The Lotte is my favorite place to stay in NYC. Great location, staff, history and lovely Towers rooms. It is ideal for Broadway shows, shopping and dining. Love that it offers so much without the fray and noise of Times Square. They offer a house Maybach car if you are staying in the Towers.
Best service and hospitality
Jan 24, 2025l0vet0travel58Washington DC, District of Columbia
Excellent hotel, large rooms, amazing service. Located near restaurants, bank, beauty salons, department stores. Rooms are large , accommodated by all you need for a short or long stay. The best service from the moment you arrive till the moment you check out. Highly recommend
Service and beds not worthy of the price
Jan 23, 2025264elizabethjCentennial, Colorado
Lack of service or attention to detail… something they have always had. We have visited the Lotte multiple times over the years and always loved staying here. This time we booked and did not request a view of the cathedral, not expecting to have a totally different room. From the mattresses, to the room size the experience was just different. When… Read more
Lack of service or attention to detail… something they have always had. We have visited the Lotte multiple times over the years and always loved staying here. This time we booked and did not request a view of the cathedral, not expecting to have a totally different room. From the mattresses, to the room size the experience was just different. When we checked in, we went to our room to find the smallest bathroom in the world, hard tiny mattresses and no closet room. We went back to the front desk to see if we could get another room and we were told we could switch to a king but would be charged $375 more per night. We then realized we were in a ADA room and was told that is what “we requested”! When we said we had not requested it, they then said it wasn’t an ADA room. The bathroom had a roll in shower, only one sink with no countertop so we knew what it really was. I then asked to speak to a manager who in turn said she would try finding us a room and would contact us. For 6 nights, not a single person reached out. We were stuck in this tiny uncomfortable room and no one cared. My son and I had just stayed there the month before so we knew the rooms quite well. This was our sixth time staying, so clearly we loved what we had experienced before. After we checked out we sent a personal review with our complaints and we received an email stating someone would be reaching out. Again, to make things worse, it has been a full month and not a single person has reached out. I even followed up multiple times to only be ghosted. We loved staying at the Lotte when we visited the city, the rooms were perfect and the staff were always so kind and helpful. This trip changed it all. We won’t be back. Better service and rooms all over this city at this price point. Read less
I need for an update and renovation!
Jan 22, 2025evafrancoportugalLisbon, Portugal
Great pillows, but the beds need an update on the mattress!! No seating at the lobby level, only the small lounge in from of Pomme Palais. More seating in need in front of the stairs, more seating on level 2. Carpets inside the rooms are old. Toilets should more modern, shower curtains? Showers must be more modern and new.
Truly a Palace
