Close to the bright lights of the Theatre District and Times Square beyond, this isn’t just any hotel; this is a live-like-a-local hotel. The Element by Westin brings everything you’ll need (and maybe hadn’t even thought of) into one place, with a small kitchenette in every room. Step out of the front doors and within a New York minute you’ll be in the heart of The City That Never Sleeps.
Amenities
Bar
Fitness Centre/Gym
Internet Access
Laundry Service
Safety Deposit Box
Close to City Centre
Where is it
In Hell's kitchen, 4 blocks from Times Square. Transfer time from John F. Kennedy International Airport: 50 minutes.
Hotel information
404 rooms. All with air-conditioning, kitchenette with fridge, hob, microwave and dishwasher, 32” LCD TV, DVD/CD player, iPod docking station, safe, hairdryer, and iron and board. Standard Rooms are 305 sq ft, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.
City View Rooms have sweeping views of New York's city skyline, with 1 king-size bed, sleeping maximum 2 adults.
Standard Studios are slightly larger at 385 sq ft and have 1 king-size bed, sleeping maximum 2 adults.
Studio City View are as above, but with views of the city, with 1 king-size bed, sleeping maximum 2 adults.
Complimentary Element hot buffet breakfast. Restore (24-hour gourmet grab & go pantry). 24-hour fitness centre. Gift shop. Laundry/dry-cleaning service*. 24-hour front desk. Complimentary WiFi.
Good general access for guests who are able to walk short distances and can manage up to six steps. For more information and contact details please check out ourSpecial Assistance page
One person must be aged 21 years and over in each room at check-in.
*Denotes local charge.
Based on 5545 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (1904)
Very good (2144)
Average (761)
Poor (398)
Terrible (338)
It’s ok but you will find better for the same price
Jan 24, 2025Troy p
Great location is a plus. The rooms are very small but comfortable and a great buffet breakfast is on offer but limited seating. The elevators is a major downfall for the hotel. Only 2 out of 3 work and the elevators skip floors leaving you waiting for up to 20 minutes to get to the ground floor. Desk staff advise it takes 1 week to have… Read more
Great location is a plus. The rooms are very small but comfortable and a great buffet breakfast is on offer but limited seating. The elevators is a major downfall for the hotel. Only 2 out of 3 work and the elevators skip floors leaving you waiting for up to 20 minutes to get to the ground floor. Desk staff advise it takes 1 week to have incidentals returned to your credit card which is very poor form. Read less
What a mess
Jan 19, 2025Bob HNew York City, New York
Did not live up to expectations. room rundown, bed and pillows uncomfortable . There was an elevator out for upgrading caused 20 minute delay . Phone in the room was not connected due to phone system upgrade But no communication about it While waiting for the elevator there was a note that said if you had problems to please use the hall phone… Read more
Did not live up to expectations. room rundown, bed and pillows uncomfortable . There was an elevator out for upgrading caused 20 minute delay . Phone in the room was not connected due to phone system upgrade But no communication about it While waiting for the elevator there was a note that said if you had problems to please use the hall phone for assistance. But on my floor, the phone has been ripped out of the wall. The breakfast buffet was uninviting. I only ate there once because the food was cold when it should’ve been hot and due to the volume of people the buffet and tables were always dirty The staff at the front desk were always pleasant. My mobile key rarely work to let me in the hotel and was inconsistent when trying to get in my room. I switched to key cards to resolve that situation. Read less
How do you handle a stressful situation? Just ask this team.
Jan 3, 2025VasseghyNew York City, New York
Despite the holiday rush and an unfortunate elevator breakdown at the busiest time, the front desk team member, Karim, at Element by Marriott Times Square NYC truly went above and beyond. With a long line of guests eagerly waiting to check in, they handled the situation with grace, professionalism, and cheerful attitudes. Their warm smiles and… Read more
Despite the holiday rush and an unfortunate elevator breakdown at the busiest time, the front desk team member, Karim, at Element by Marriott Times Square NYC truly went above and beyond. With a long line of guests eagerly waiting to check in, they handled the situation with grace, professionalism, and cheerful attitudes. Their warm smiles and willingness to assist turned what could have been a chaotic experience into a smooth and pleasant one. Even under pressure, they remained courteous and efficient, ensuring that every guest felt welcomed and valued. Kudos to this incredible team for making a stressful moment feel unexpectedly comfortable! Read less
Horrible experience.
Dec 28, 2024Baran B
The elevators are broken you have to wait 30+ minutes to use one. They don’t disclose any renovation maintenance when you are booking so it comes as a total surprise. Mariott Bongoy should drop this chain immediately. Staff is rude. They talk back to any complaints in the most possible rude way. The only person we truly enjoyed and who was an A+… Read more
The elevators are broken you have to wait 30+ minutes to use one. They don’t disclose any renovation maintenance when you are booking so it comes as a total surprise. Mariott Bongoy should drop this chain immediately. Staff is rude. They talk back to any complaints in the most possible rude way. The only person we truly enjoyed and who was an A+ staff member was Aliyah. She was the best part of the whole hotel experience. Read less
Bad Experience at the Element New York Times Square
Dec 24, 2024Walter L
I recently stayed at the Element New York Times Square West in December 2024. Unfortunately, this was not a good experience. Firstly, this is a hotel with 400+ rooms , approximately 40 floors and only two of the three small elevators were working. One day there was only one elevator working. Each day that we were there it took at least 10 minutes… Read more
I recently stayed at the Element New York Times Square West in December 2024. Unfortunately, this was not a good experience. Firstly, this is a hotel with 400+ rooms , approximately 40 floors and only two of the three small elevators were working. One day there was only one elevator working. Each day that we were there it took at least 10 minutes to get to our room from the ground floor. It took at least 20 minutes to get from our room down to the lobby. This was excruciatingly long, especially the day that there was only one elevator working. The room service only came every other day, but we had the option for housekeeping every day. We would sign up for housekeeping on the off day and no one would show up clean our room. Two of the days of our stay the hotel actually ran out of guest towels. The room size left a lot to be desired as I had been in cabins on cruise ships that were bigger than the room that we stayed. One good thing was the hotel served a hot breakfast every morning. Unfortunately, with the elevator issues, however it made it almost impossible to go to the gym for a workout as elevator wait times made this difficult. There are many other good options in New York City. Read less
It’s ok but you will find better for the same price
