Set in an historic 1916 building in the heart of Midtown Manhattan, the Andaz 5th Avenue prides itself on delivering the highest standard of service you’ll find anywhere in New York. A few steps away you will find Bryant Park, New York Public Library, Empire State Building, Time Square and many other iconic New York attractions. In the fashionable Bryant Park area, everything is easily accessible on foot, including many excellent restaurants. But when it comes to dining, look no further than The Bar Downstairs and Kitchen, where executive Chef Christian Clark takes guests on a culinary journey with every bite of the local flavours. Whether connecting with the city through the curated art pieces or speaking with our artist in residence working on a mural, guests will leave this mid-town Manhattan hotel feeling more like a local.
Amenities
Bar
Fitness Centre/Gym
Internet Access
Laundry Service
Restaurant
Room Service
Safety Deposit Box
Close to City Centre
Where is it
Midtown Manhattan on 5th Avenue at 41st Street, directly opposite the New York Public Library. Transfer time from John F. Kennedy International Airport: 35 minutes.
Hotel information
184 rooms and suites. All with air-conditioning, HDTV, Bluetooth sound system, complimentary non-alcoholic mini-bar beverages and snacks, safe, hairdryer, robes, slippers, and iron and ironing board.
King Rooms are 322–404 sq ft, with large windows overlooking the courtyard, and 1 king-size bed, sleeping maximum 2 adults.
Deluxe King Rooms are 387–404 sq ft and have views over midtown Manhattan from the large windows, and oversized bathroom with walk-in rain shower, with 1 king-size bed, sleeping maximum 2 adults.
Deluxe King City View Rooms are 416–449 sq ft and have sweeping views of the city, with 1 king-size bed, sleeping maximum 2 adults.
2 Double City View Deluxe Rooms are 498 sq ft and have views of the New York Public Library and 5th Avenue, with 2 double beds, sleeping maximum 4 adults.
Loft Rooms are 366–402 sq ft and offer views of Midtown Manhattan, 5th Avenue and New York Public Library, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.
Andaz Suites are 486–802 sq ft and offer views of New York City and an oversized bathroom with walk-in shower, with 1 king-size bed and pull out queen-size sofa bed, sleeping maximum 4 adults.
Loft Suites are 647 sq ft open-plan suites, with views of 42nd Street or the courtyard, bathroom with walk-in shower, porcelain foot bath tub and Fellow Barber bath products, and 1 king-size bed, sleeping maximum 3 adults.
Balcony Suites are 554–634 sq ft and feature a separate living area, oversized bathroom with walk-in rain shower and porcelain foot bath tub and Fellow Barber bath products, with 1 king-size bed and pull out queen-size sofa bed in living area, sleeping maximum 4 adults.
Andaz Splash Suites are 787 sq ft offering views of the Empire State Building and have oversized windows, oversized bathroom with walk-in shower, porcelain foot bath tub and Fellow Barber bath products, and separate living area, with 1 king-size bed, sleeping maximum 2 adults.
5th Avenue View Suites are 715 sq ft and have views of 5th Avenue and New York Public Library, living area with kitchenette, oversized bathroom with walk-in rain shower, Fellow Barber bath products and a relaxing foot bath, with 1 king-size bed and queen-size sofa bed in living area, sleeping maximum 4 adults.
2-Bedroom Suites are 930–1537 sq ft and have views of 41st Street or New York Public Library, separate living area, dining area with kitchenette, two oversized bathrooms with walk-in rain showers and relaxing foot baths, with 2 king-size beds, sleeping maximum 4 adults.
The Bar Downstairs and Kitchen (open for breakfast daily, plus dinner and drinks Tues-Sat). Complimentary morning tea and coffee in the lobby. Complimentary evening wine hour. 24-hour fitness centre. In-room spa services*. 24-hour room service*. 24-hour concierge service. Laundry/dry-cleaning service*. Complimentary WiFi.
* Denotes local charge.
One person must be aged 21 years and over in each room at check-in.
Based on 3531 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (2414)
Very good (679)
Average (240)
Poor (111)
Terrible (87)
Not recommend!
Jan 20, 2025Rufus PIrvine, California
You pay to get motel services as a globalist. No introduction for benefits at check in, called twice to request dental kits and waited for one hour to deliver (no dental kits in the bathroom?), breakfast service was poor and unprofessional, food was just mediocre. The room was dark and cold, no decors just like a regular doubletree guest room.… قراءة المزيد
You pay to get motel services as a globalist. No introduction for benefits at check in, called twice to request dental kits and waited for one hour to deliver (no dental kits in the bathroom?), breakfast service was poor and unprofessional, food was just mediocre. The room was dark and cold, no decors just like a regular doubletree guest room. Can’t believe this is Andaz! Will never stay again. Read less
Gaps in service and detail
Jan 20, 2025brmusicmanChicago, Illinois
I've stayed here a few times previously and found this stay acceptable, but average. The room had some maintenance issues. There were two phones; neither handset worked. Only one would function in speakerphone mode. This should easily be caught on room inspection and wasn't. The curtains were extremely squeaky when raising/lowering and did… Read more
I've stayed here a few times previously and found this stay acceptable, but average. The room had some maintenance issues. There were two phones; neither handset worked. Only one would function in speakerphone mode. This should easily be caught on room inspection and wasn't. The curtains were extremely squeaky when raising/lowering and did not provide blackout conditions during the night, giving the room a glow from street lights. The bed was comfortable. Storage, however, was lacking--a small, open closet and one drawer did not prove enough space for two people. Service disappointed. Staff were polite on check-in and out but not overly helpful. Otherwise they were mostly standing in the lobby and not doing a great job welcoming guests to and from the hotel, etc. Annoyingly, we requested evening housekeeping one night. We came back to find new towels placed in the basin, but no old towels removed and the bed not touched. This is sheer laziness and below the standard of a property of this caliber. It seems attention to detail and the guest experience has slipped. Not terrible, but not outstanding, particularly for the cost. Read less
Needs improvement to hospitality and service
Jan 19, 2025binnaskim
This is a promising hotel that needs some improvements. The Andaz is in a great location, across from the NYPL and depending on your room, a lovely view of the library. We stayed as a family with three kids on a mini staycation as we are from the area. As people have noted, the lobby is teeny tiny - there’s limited seating and the check in… Read more
This is a promising hotel that needs some improvements. The Andaz is in a great location, across from the NYPL and depending on your room, a lovely view of the library. We stayed as a family with three kids on a mini staycation as we are from the area. As people have noted, the lobby is teeny tiny - there’s limited seating and the check in happens at a small table. We booked through Amex Platinum and thought we might be able to check in early but 4pm (which is normal check in) came and went and our room was still not ready. We didn’t end up getting our room until close to 5pm. We stayed in the Wellness suite which is lovely. We asked for more snacks after our kids devoured them but they never brought us more. The challenge with the hotel is mainly service and lack of attention to detail. For example, we used the bath salts. They never replaced them. We ate a granola bar. They didn’t replace it. Everything required a call down to the lobby. Breakfast service was embarrassingly poor. While the food itself was solid, the whole experience is tarnished by poor service. We waited 20 minutes to be seated. After that, we had to wait another 10 to put in our order. We asked about how the Amex platinum breakfast worked and the waiter shrugged and said I have no idea, you can’t ask me. He was clearly frazzled and annoyed. We waited another 30 minutes for food to come out and we still didn’t even have our drinks (coffee etc). Our food comes out but he still hasn’t brought us any utensils or drinks so we just sat there waiting even though we’d asked for both. We asked for a plain bagel and he gave us sesame. At that point we were so exasperated we gave up as he kept saying “it’s a process, it’s a process.” I’m pretty sure the process is drinks and utensils come before the food… we had to ask For cream cheese twice. Our French toast came out with no syrup. It was clear they are either understaffed or the overall employees aren’t well trained. We requested late checkout which they couldn’t accommodate even though they clearly did for the family before us given they checked out at 4pm. Overall, it’s a nice hotel but service is probably on par with a three star hotel. Rooms are spacious but experience is not great. The wine hour is just two bottles of wine and you have to ask the lobby attendants to leave their desk to pour you wine. It doesn’t feel like a nice experience. Everything feels like you’ve asked someone to do a chore. It doesn’t feel like five star hospitality. Read less
Disappointing stay
Jan 13, 2025smartravelerAdvisorPorto, Portugal
I had an underwhelming 4-night stay at Andaz 5th Ave in New York. As a huge fan of the ANDAZ brand, this was disappointing. For the price point this property is lacking the luxury factor that you will encounter at the Thompson Central Park and the Park Hyatt NYC. Good service and breakfast but the hotel common areas feel like a budget hotel and… Read more
I had an underwhelming 4-night stay at Andaz 5th Ave in New York. As a huge fan of the ANDAZ brand, this was disappointing. For the price point this property is lacking the luxury factor that you will encounter at the Thompson Central Park and the Park Hyatt NYC. Good service and breakfast but the hotel common areas feel like a budget hotel and the rooms are showing their age. My first (and last) stay at this property. Read less
Great location for theater, food and shopping
Jan 9, 2025marci t
Great location for theater and food. Suite was larger than I expected, with a fridge and freezer. Dishwasher seemed unnecesary. Room was very dark it and difficult to apply make up. Near Grand Central Station for easy access to subway and other trains. Loved being close to the library and Bryant Park.
Not recommend!
