Excellent location on the beach with a nice pool area and views. Room cleanliness and poolside service need improvement.
Jan 24, 2025 Stephencku Seattle, Washington
The Sheraton Waikiki is in an excellent location right on the beach and is one of the few hotels that has an adult only pool area. The amenities are excellent. The staff was friendly and my Gold Status with Marriott was recognized. The rooms are large and spacious with good views of the ocean. However, the cleanliness of my room was below… Read more
The Sheraton Waikiki is in an excellent location right on the beach and is one of the few hotels that has an adult only pool area. The amenities are excellent. The staff was friendly and my Gold Status with Marriott was recognized. The rooms are large and spacious with good views of the ocean. However, the cleanliness of my room was below expectation and unsatisfactory when I first checked in. There was a long strand of hair on the toilet and the shower curtain had a very strong foul and sour odor, most likely from mildew. I had to keep the bathroom door closed the entire time to prevent the odor from permeating into the rest of the room. On my second night, I had housekeeping replace the shower curtains and then the smell was eliminated. Additionally, the majority of the pillows in my room smelled like body odor and old sweat. I had the privacy sign hanging on my door on the second day. However, housekeeping disregarded the sign, entered my room, and cleaned my room despite my request for privacy. This is very alarming for a hotel and is unacceptable. Poolside service was mediocre. I had to walk to the bar and seek someone out for service (after waiting for an hour for a poolside server to come over to take my order for food/drinks) despite paying for a water lounger. The staff at the bar told me they were short-staffed and only had 2 poolside servers. I ordered at the bar and had to carry my meal and drinks back to my water lounger. This is not the type of service I expect at a hotel of this level. Overall, the location of the hotel and the amenities are the best part. Otherwise, I would not recommend staying here due to poor poolside service, lack of cleanliness of the rooms, and disregard for the guests' privacy requests. Read less
