Pros: Excellent location and views | Con: Noisy adjoining rooms | Overall: Great
Jan 25, 2025 mk1000 Seattle, Washington
My family and I stayed here in December 2024 and January 2025. We stayed at the Diamond Tower in December on a high floor and the view was amazing, the room spacious and clean. Unfortunately, it was one of those connecting rooms and the door between us and the other room was right next to the bed, and of course, our neighbors were partying it up… Read more
My family and I stayed here in December 2024 and January 2025. We stayed at the Diamond Tower in December on a high floor and the view was amazing, the room spacious and clean. Unfortunately, it was one of those connecting rooms and the door between us and the other room was right next to the bed, and of course, our neighbors were partying it up late into the night and after a long flight and with a tired kid, I let the front desk know the situation and they were able to find me another room. Also, they had someone come up to give us the new keys and help us move. That was amazing service and empathy, though I’d say there’s something to be done about the layout and the soundproofing of the adjoining room doors. If the doors had better soundproofing (the walls were fine, it was just the gaps from the door) and the beds not placed right next to them, this wouldn’t have been a problem. The next morning I went down to the front desk to thank them, and instead of the kind greetings from the day before, the lady I spoke to had an attitude like I was a nuisance as soon as I walked up. It was weird thanking her for what she probably didn’t have anything to do with, though I hope she passed the appreciation to her colleagues. The stay in January was great as well. We stayed in the Ewa Tower and though we didn’t have a view of Diamond Head, we were higher up in the tower and had an excellent view of the ocean and the moon at night. Also, no adjoining room so no worries of noise. Overall, I think both towers are great and clean. The best things about this place was the awesome views and having the beach right in front of it, even if you have to cross the road, it’s kinda cool that the crosswalk on the Ewa side is like a mini Shibuya Crossing where everyone can walk across from all directions at the same time. Another plus is that they lend you towels and beach chairs so you don’t have to pay for the expensive ones at the beach, and give you a beach bag and two water bottles. We were here to be chill and the vibe was just right. With exception to the one person at the front desk, all the people that worked there made us feel like we were in the right place, regardless of how busy it got around the lobby and pool. Especially housekeeping and the fun guy at the pool that lent us the chairs. Read less
