Virgin Hotels New Orleans mixes a passion for food and beverage with music and culture that fuses with the Crescent City's unique personality. Located in the Warehouse District, you’ll be steps away from New Orleans’ iconic venues and destinations including the French Quarter, Caesar’s Superdome, Smoothie King Center & more. A unique two-chamber design features optimal functionality to make your stay more comfortable. With French Doors separating the sleep and relaxation lounge from the dressing area in every room, these rooms work twice as hard so you can stay and play to your heart’s desire. See how local trends inspire the cocktails and cuisine at Commons Club, or take in a breathtaking local view of the city skyline from The Pool Club, a rooftop pool and bar. Step inside to find your new favourite place to be in The Big Easy.
Amenities
Bar
Fitness Centre/Gym
Restaurant
Room Service
Swimming Pool
Where is it
Located in the Warehouse District. Transfer time from Louis Armstrong International Airport: 20 minutes.
Hotel information
238 Chambers, all of which are two-chambered with a dressing room and a sleeping area separated by a sliding door. Facilities include air-conditioning, flat-screen HDTV, telephone, tea/coffee maker, mini-fridge, mini-bar, safe*, hairdryer, and iron and ironing board.
Standard Chambers with either 1 queen-size bed, 1 king-size bed or 2 queen-size beds, sleeping maximum 4 people.
City View Chambers have either 1 king-size bed or 2 queen-size beds, sleeping maximum 4 people.
Rooftop Chambers are located on the top floor with sweeping skyline views, with either 1 king-size bed or 2 queen-size beds, sleeping maximum 4 people.
Commons Club (located in the main hotel lobby). Funny Library Coffee Shop (located on the hotel's first level). Rooftop pool and lounge. Evening entertainment. Room service*. 24-hour fitness centre. Complimentary WiFi access. Meeting & event spaces. Valet parking $51 plus tax per night.
The amenity fee is waived for Virgin Atlantic Holidays' guests, saving $29٫05 plus tax per room, per night (payable locally, fee subject to change).
Resort fee includes:- welcome drink at The Pool Club - 20% off pool sofa seating - high-speed WiFi access throughout the hotel - 24-hour access to the fitness centre - in-room coffee - access to curated, local live music experiences across the property. Resort fee and inclusions are subject to change and availability.
*Denotes local charge
Based on 1111 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (954)
Very good (75)
Average (39)
Poor (19)
Terrible (25)
Massive overcharge ruined a perfect visit
Jan 25, 2025SisaYardley, Pennsylvania
We had loved everything about this hotel, and were all set to become Virgin loyalists. We prepaid for our stay last June via American Express Fine Hotels Program, which also allows for a free upgrade when available. Upon arrival, we were given the free upgrade to a fabulous suite. Terrific! However, after discharge, we were charged for this "free… Read more
We had loved everything about this hotel, and were all set to become Virgin loyalists. We prepaid for our stay last June via American Express Fine Hotels Program, which also allows for a free upgrade when available. Upon arrival, we were given the free upgrade to a fabulous suite. Terrific! However, after discharge, we were charged for this "free upgrade" a whooping $1200. Mistakes happen, and I get that. But at least 7 calls were made to the hotel. Twice we were told the manager would call us back, but never did. We have had to resort to disputing the charge via credit card. We are so disappointed, because we loved our stay at this gorgeous hotel. The food was great; the staff was awesome. But, buyer beware. Read less
Ryan - Livin' la Vida Loca
Jan 24, 2025casey s
I cannot say enough about Ryan at the front desk. I was in NYC and needed a favor for a dear friend having a hard time. He went above and beyond to make it happen. This is the only review I have ever left if that tells you anything. He's incredible!!
Great hotel, great people
Jan 20, 2025Thuany P
Brazil here! I’ve stayed in so many different hotels in NOLA (one of my favorite cities in the world), and honestly, this hotel is the best, in my opinion! I love everything about it, the vibe, the decor, the rooms… but the staff is the best part of it. Everybody is so nice! And Lance is the sweetest guy in the café (sorry it took me this long to… Read more
Brazil here! I’ve stayed in so many different hotels in NOLA (one of my favorite cities in the world), and honestly, this hotel is the best, in my opinion! I love everything about it, the vibe, the decor, the rooms… but the staff is the best part of it. Everybody is so nice! And Lance is the sweetest guy in the café (sorry it took me this long to share this feedback, but I promised you I would and I don’t break my promises)! :) Read less
THEY WILL OVERCHARGE! LOCK YOUR CARD!
Jan 17, 2025B B
I was OVERCHARGED for my stay which is unacceptable. Please be advised that additional charges were made AFTER checkout with no permission. I spent 30 minutes on hold trying get a hold of a manager to resolve the issue, and was simply told to call my bank, with little effort from the hotel staff to take responsibility or help fix the problem. All… Read more
I was OVERCHARGED for my stay which is unacceptable. Please be advised that additional charges were made AFTER checkout with no permission. I spent 30 minutes on hold trying get a hold of a manager to resolve the issue, and was simply told to call my bank, with little effort from the hotel staff to take responsibility or help fix the problem. All they had to do was split the payment on two cards initially.. which they failed to do. A week later, I see multiple pending charges.. why are my debit cards/ finances still accessible AFTER checkout? On top of that, the rooftop amenity was not available to all guests, despite being advertised otherwise. To make matters worse, the security guard, Bob, was incredibly rude and unprofessional, making the experience even more unpleasant. The final straw was unauthorized charges on my debit card, which left me feeling scammed and frustrated. This hotel clearly lacks accountability and decent customer service. I highly recommend avoiding this place at all costs. It’s a huge hassle! I was told to call the bank, when the discrepancy is for the hotel to correct! Read less
Items disappeared from my suitcase...
Jan 16, 2025501margheritapOslo, Norway
I had a terrible experience in this hotel. Please be careful on what you leave in the room... a new cashmere scarf and a flatiron disappeared from my suitcase.....It tool me few emails and several long phone calls times to finally get in touch with the appropriate person in the hotel to let them now what happened... really bad customer service! I… Read more
I had a terrible experience in this hotel. Please be careful on what you leave in the room... a new cashmere scarf and a flatiron disappeared from my suitcase.....It tool me few emails and several long phone calls times to finally get in touch with the appropriate person in the hotel to let them now what happened... really bad customer service! I would personally do not recommend to go!! Read less
Massive overcharge ruined a perfect visit
