Sheraton New Orleans

New Orleans, Louisiana

Virgin rating

Hotel exterior, Sheraton New Orleans, Louisiana, Southern USA
Club King Room
Pool
Queen Guest Room
Lobby
Lobby
Starbucks, Sheraton New Orleans, Louisiana, Southern USA
Roux Bistro resturant, Sheraton New Orleans, Louisiana, Southern USA
Front Desk
Fitness centre, Sheraton New Orleans, Lousiana, Southern USA
Link@Sheraton, Sheraton New Orleans, Louisiana, Southern USA
Hotel exterior, Sheraton New Orleans, Louisiana, Southern USA
A video preview image
Club King Room
Pool
Queen Guest Room
Lobby
Lobby
Starbucks, Sheraton New Orleans, Louisiana, Southern USA
Roux Bistro resturant, Sheraton New Orleans, Louisiana, Southern USA
Front Desk
Fitness centre, Sheraton New Orleans, Lousiana, Southern USA
Link@Sheraton, Sheraton New Orleans, Louisiana, Southern USA

The hotel

The Sheraton New Orleans offers a superb location, bordering the French Quarter and just steps away from shopping, entertainment, restaurants and more. Whether you decide to start your day with a beignet at Roux Bistro or start the night at the Pelican Bar, for one of the Hotel’s signature Bloody Mary’s, the Sheraton is the perfect place in which to see and experience all that New Orleans has to offer. For the ultimate treat, the Club Level rooms occupy the top eight floors of the hotel and provide breathtaking views of the Mississippi River. Club guests can also utilise the private Club Lounge serving complimentary continental breakfast and evening hors d'oeuvres daily.

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Swimming Pool
  • Close to City Centre

Where is it

Situated on the fringe of the French Quarter within walking distance of the French Market, Jackson Square, Royal Street and the Mississippi River.

Hotel information

1153 rooms and suites. All with air-conditioning, 42” flat-screen cable TV, complimentary WiFi access, tea/coffee making facilities, safe, hairdryer and iron and ironing board. 

Traditional Rooms have either 1 king-size bed or 2 double beds, sleeping maximum 4 people.

Deluxe Rooms offer city views, with either 1 king-size bed or 2 double beds, sleeping maximum 4 people.

Club Level Rooms have either 1 king-size bed or 2 double beds, sleeping maximum 4 people.

Club Level Executive Suites feature an additional living area with a sofa bed, and 1 king-size bed, sleeping maximum 4 people.

Governor's King Suite is a one bedroom suite with a living and dining room, 2 bathrooms, and bedroom with 1 king-size bed, sleeping maximum 4 people. This suite also includes club lounge access.

Club Level Rooms and Suites: are located on higher floors and include access to the 42nd floor club lounge, which offers complimentary continental breakfast, hors d'oeuvres, grab and go snacks during the day, non-alcoholic beverages, WiFi and business services, as well as a bar for paid alcoholic drinks.

Pelican Bar (serving drinks and light bites). Roux Bistro (traditional cajun and creole cuisine, open for breakfast). Starbucks® on-site. 42nd level club lounge (only available for club room guests). Room service*.

8th floor outdoor pool deck. 24-hour fitness centre.

Complimentary WiFi access. Gift shop. Laundry service*. Self-parking $42 plus tax per night, and Valet parking $52 plus tax per night (payable locally, fees subject to change). 

One person must be aged 21 years and over in each room at check-in.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1152)
  • Very good (1184)
  • Average (555)
  • Poor (275)
  • Terrible (183)
Image of the Tripadvisor rating Do not rent here

Jan 16, 2025 william F Nashville, Tennessee

Worst Sheraton I’ve ever stayed at. Bad condition, small rooms and the staff is very rude. This feels like I’m staying at a nice motel 6. The bar is also depressing and bartender doesn’t know how to make any drinks besides a vodka soda. I would never stay here again.
Image of the Tripadvisor rating Needs better cleaning standards

Jan 6, 2025 JavierKstn

Was really optimistic that this would be a good stay, and unfortunately that was not the case. Upon check-in there was an extremely loud DJ playing at the bar which would be great if I could hear the front desk staff's questions when checking in but I couldn't hear them. Distance from the DJ to the front desk was several hundred feet. Not a major… Read more
Was really optimistic that this would be a good stay, and unfortunately that was not the case. Upon check-in there was an extremely loud DJ playing at the bar which would be great if I could hear the front desk staff's questions when checking in but I couldn't hear them. Distance from the DJ to the front desk was several hundred feet. Not a major deal but overall DJ should have been playing slightly lower to create more of am ambiance vs club mood. Upon entering our room, well it wasn't bad, but certainly needs higher maintenance standards. The desk and remote were pretty worn as were the shutters. While the bathroom appeared clean, there was a thick layer of dust along the edges and corners, mirror, and in all the room pictures frames. The dresser in the room also had some marks that could have been wiped off with a bit of elbow grease. We decided on picking up cleaning wipes and handled the cleaning ourselves especially in the bathroom as we'd rather be sure it's clean vs a light dusting. One thing we did notice is that the elevators have no key card access requirement, thus anyone can walk in off the street and have access to the rooms. Overall, when we return to NO, we won't be considering this property. Read less
Image of the Tripadvisor rating 37th Anniversary trip

Dec 29, 2024 Sherpa586339

My stay at the Sheraton New Orleans Hotel was truly unforgettable. From the moment we arrived until our departure, the warmth and kindness of the staff made us feel incredibly welcomed and valued. My husband and I chose to celebrate our 37th anniversary here, and we couldn’t be happier with our decision. The delicious food, lively DJ, and… Read more
My stay at the Sheraton New Orleans Hotel was truly unforgettable. From the moment we arrived until our departure, the warmth and kindness of the staff made us feel incredibly welcomed and valued. My husband and I chose to celebrate our 37th anniversary here, and we couldn’t be happier with our decision. The delicious food, lively DJ, and wonderful drinks created such a joyful atmosphere. While everyone at the hotel was genuinely friendly and accommodating, a few individuals truly stood out and deserved special recognition. Sherellda, our room attendant, provided exceptional care; Reece, the coordination manager, ensured everything ran smoothly; Essence, the VIP service manager, made us feel extra special; and Joel, the VIP lounge host, was so inviting. Lastly, Darnevin from the front desk was incredibly helpful. Their efforts made our celebration even more memorable, and I’m grateful to all of them. Read less
Image of the Tripadvisor rating Nice location, fine hotel

Dec 29, 2024 Carolyn_and_John_B North Carolina

Sheraton was a fine choice for a hotel right next to the French quarter. the shower water temperature and water pressure were a bit low. We appreciated the lounge for elite Bonvoy guests, with light snacks during the day and more substantial items in the evening.
Image of the Tripadvisor rating Painfully slow valet service

Dec 13, 2024 Benjamin L

The actual hotel accommodations were fine. The valet parking is the worst I have experienced at any hotel ever. It’s painfully slow to even get to the valet entrance because the cars are backed up down Canal Street . Retrieval of your vehicle when needed is also excruciatingly slow. I strongly recommend if you stay in this hotel that you park in… Read more
The actual hotel accommodations were fine. The valet parking is the worst I have experienced at any hotel ever. It’s painfully slow to even get to the valet entrance because the cars are backed up down Canal Street . Retrieval of your vehicle when needed is also excruciatingly slow. I strongly recommend if you stay in this hotel that you park in one of the nearby garages. The closest one is about a 4 minute walk. Read less