One of the finest hotels in the Midwest, the Sheraton Grand Chicago is equipped to dazzle! As well as a state-of-the-art fitness centre with indoor pool and sun deck, it features several excellent restaurants overlooking the Chicago River. Enjoy a cocktail in the sleek surrounds of Java Bar before heading to Shula's Steak House, one of the top steakhouses in America, serving fantastic 'Shula Cut' steaks and fresh seafood.
Amenities
Bar
Swimming Pool
Safety Deposit Box
Fitness Centre/Gym
Internet Access
Close to City Centre
Restaurant
Where is it
On the banks of the Chicago River, close to the 'Magnificent Mile', Navy Pier, Millennium Park and the Loop. Transfer time from O'Hare International Airport: 25 minutes.
Hotel information
1218 rooms and suites on 34 floors. All with air-conditioning, TV with pay-per-views films, WiFi access*, complimentary bottled water, tea/coffee maker, mini-bar*, safe, iron and board, hairdryer and Sheraton Sweet Sleeper™ beds. Guest Rooms are 332–338 sq ft with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.
Guest Room River View are 332–338 sq ft and have views of the city, river and lake below, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adult and 2 children.
Club Level Rooms are located on high floors with city views, and include access to the Club Lounge which includes complimentary Continental breakafast, midday snacks, hors d'oeuvres, Starbucks® hot drinks, high-speed WiFi and non-alcoholic beverages. These rooms have 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.
Family Larger Guest Rooms are 351 sq ft and have 2 double beds and rollaway bed*, sleeping maximum 4 adults or 2 adults and 3 children.
1-Bedroom Junior Suites are 520 sq ft and have separate living room, with 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.
1-Bedroom Executive Suites are 614 sq ft and have separate living room and dining area and lake views, with 1 king-size bed and rollaway bed*, sleeping maximum 3 adults or 2 adults and 2 children.
Shula's Steak House (open for dinner). Chicago Burger Company (open for lunch and dinner). LB Bistro & Patisserie (open for breakfast and lunch). Chi Bar (open for dinner). Link @ Sheraton Café. Indoor heated swimming pool. Fitness centre. Room service*. Local restaurant dinner delivery service*. Concierge. Valet/dry cleaning service*. Convenience store. Complimentary WiFi in lobby and public areas. Self-parking $59, valet parking $69, plus tax per day (payable locally, subject to change).
Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page
*Denotes local charge.
Please note: rollaway beds are chargeable, and are payable locally.
Based on 5903 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (2819)
Very good (1753)
Average (789)
Poor (338)
Terrible (205)
Wonderful and caring managers
Jan 25, 2025Terry B
Today's managers Cole and Dominque were wonderful. Cole the day manager extended our stay in a lovely suite, which we received as Bonvoy Platinum Members. Later, when our room phone wouldn't connect, I went down and informed Dominque the evening manager (turns out the phone was temporarily out-of-order). Dominque was so gracious and when she… Read more
Today's managers Cole and Dominque were wonderful. Cole the day manager extended our stay in a lovely suite, which we received as Bonvoy Platinum Members. Later, when our room phone wouldn't connect, I went down and informed Dominque the evening manager (turns out the phone was temporarily out-of-order). Dominque was so gracious and when she noticed that the lobby bar hadn't opened yet, she brought us both fountain diet cokes from Starbucks. This personal service made us feel very special. Friendly and attentive managers. That's our take-away from the Sheraton Grand Chicago. This is our 6th stay and will not be our last. Terry Brewer (Los Angeles). Read less
Best high quality hotel value in chicago!
Dec 30, 2024Q3277LWjayk
We have been multiple times over the last 15 years and the hotel has kept the rooms and public spaces in great condition worthy of a 4-5 star hotel. The location is awesome. We parked below the property connected by an elevator from hotel at a spot hero garage for $30. Check in was fast and easy at 3:30pm. We asked for extra pillows and water… Read more
We have been multiple times over the last 15 years and the hotel has kept the rooms and public spaces in great condition worthy of a 4-5 star hotel. The location is awesome. We parked below the property connected by an elevator from hotel at a spot hero garage for $30. Check in was fast and easy at 3:30pm. We asked for extra pillows and water bottles and the service was prompt and courteous. We grabbed cocktails at their steakhouse called Shulas (with a fun bar) and enjoyed a solid breakfast in the morning. Given the price was equal to many other older inferior properties, including many select serve places like hilton garden inns, the Sheraton is the clear value for families. Read less
terrible booking system, charged NYE package and No view of fireworks
Dec 30, 2024Genny M
I am absolutely livid right now. I booked the NYE fireworks package specifically because it was *guaranteed* to offer a view of the Navy Pier fireworks. But when I checked in, I was given a room with *no* view of Navy Pier whatsoever. When I confronted the receptionist, she was unbelievably rude. She immediately blamed *me*, saying I booked the… Read more
I am absolutely livid right now. I booked the NYE fireworks package specifically because it was *guaranteed* to offer a view of the Navy Pier fireworks. But when I checked in, I was given a room with *no* view of Navy Pier whatsoever. When I confronted the receptionist, she was unbelievably rude. She immediately blamed *me*, saying I booked the wrong room, and claimed the NYE fireworks package was *only* for suites. I double-checked the description—nowhere does it say the package is suite-only. Then, she had the nerve to tell me I couldn’t use points to book the package, but there’s no such restriction in the fine print, and the system *let me* book it using points! Her attitude was appalling—she acted like it was my fault and had this completely dismissive, “whatever” attitude. She told me to talk to the manager, who was “busy” at the time, and said I should come back tomorrow morning. Later, she admitted the app was "misleading," but said there was nothing she could do. This is *absolutely* unacceptable, and I am beyond frustrated. The Chicago Sheraton completely ruined my family’s New Year’s Eve plans. The hotel is old, outdated, and in desperate need of renovation. The room had a musty smell, and the bathroom was in dire need of remodeling. I will *never* stay here again. In fact, I am completely disappointed with Marriott as a whole. This experience has been a total letdown. Read less
Excellent hotel!
Dec 17, 2024AlbertLosAngelesMiami, Florida
I absolutely enjoyed my stay at this hotel! I can surely declare that this hotel follows all high standards. I have almost nothing negative to mention about my stay. First of all, I can point out the hotel’s great location, which is in the heart of Chicago, right on the Riverwalk. It is very easy to move around the center of Chicago; the location… Read more
I absolutely enjoyed my stay at this hotel! I can surely declare that this hotel follows all high standards. I have almost nothing negative to mention about my stay. First of all, I can point out the hotel’s great location, which is in the heart of Chicago, right on the Riverwalk. It is very easy to move around the center of Chicago; the location is super convenient. Plus, you have a very easy walk to Chicago’s famous Navy Pier, and the hotel is very close to Lake Michigan. The hotel is very beautiful on the inside; I liked its design a lot. Even though it is designed in classic Sheraton vibes, which may seem old-fashioned, the aesthetic of the decor is very high. The hotel was ideally clean every single day during my entire stay. My check-in was very fast and easy. My pre-arrival requests, like early check-in to my room at 1 p.m., a high floor, and a nice city view, were realized, and finally, my check-in was smooth, and I was very happy with my room. By the way, all the hotel’s staff were extremely nice, friendly, and professional. My room (#2606) was super spacious! I absolutely loved its nice design. The room was ideally clean, and all the furniture was in very good condition. Two big windows gave a lot of natural daylight inside, which made me very happy. I do not like dark rooms. I truly enjoyed a super comfortable king-size bed. A large closet was a big plus. The bathroom was big enough to feel comfortable in. But I have to be honest that I did not like its super basic design much. I wish it were updated. Plus, I was disappointed with the small, low-raised bathtub, which barely fit me (I am 6’ tall). I wish it were bigger! Also, the shower head did not work perfectly; the water splashed all over. Another design minus which I hated was that the toilet was right next to the bathtub. I wish there was more space between them. But the good news is that the bathroom amenities were of a very high quality and smelled very nice! Wi-Fi was working super fast during my entire stay. My room was completely soundproof, by the way. I did not hear any noises from the hallway, even though the hotel was super busy with visitors. Finalizing my experience, I absolutely want to recommend this hotel for a stay in Chicago. With pleasure, I would stay at this Sheraton again when I am back in Chicago. Read less
Love this place!
Nov 30, 2024Jady L
I absolutely love this hotel. I have gone twice to chicago and both times have stayed here. It is fight next to the riverwalk and nect to one of the bridges that takes you to across the river. Close to most museums and attractions within walking distance and they have a coffee shop inside.
Wonderful and caring managers
