Hilton San Francisco Union Square

Union Square, San Francisco

Virgin rating

Hotel exterior
Deluxe 2 Double Beds
Deluxe 1 King Bed
Cityscape Sky Bar
Cityscape Sky Bar
Pool View Terrace Room
Pool
Lobby
Skyline View King Room
Skyline Balcony Room
Guest bathroom
The Poppy Lobby Bar
Skyline View Junior Suite
Herb n' Kitchen
One Bedroom Suite
One Bedroom Suite 2 Beds
Fitness centre
Hotel exterior
Deluxe 2 Double Beds
Deluxe 1 King Bed
Cityscape Sky Bar
Cityscape Sky Bar
Pool View Terrace Room
Pool
Lobby
Skyline View King Room
Skyline Balcony Room
Guest bathroom
The Poppy Lobby Bar
Skyline View Junior Suite
Herb n' Kitchen
One Bedroom Suite
One Bedroom Suite 2 Beds
Fitness centre

The hotel

At one of the best addresses in San Francisco you’ll have Union Square’s boutiques, big-brand shops, and dining and nightlife almost on the doorstep. The Hilton is a big hotel with great service and a sociable buzz in the lobby bar and coffee shop. The views are pretty spectacular here too — head up to the 16th floor for some chill out time at the pool deck or go even higher up, all the way to the 46th floor Cityscape lounge.

Amenities

  • Bar
  • Hot tub
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Swimming Pool
  • Valet parking
  • Close to City Centre

Where is it

In San Francisco’s Theater District, this hotel is just 2 blocks from Union Square, Westfield San Francisco Centre and the famous cable cars. Transfer time from San Francisco International Airport: 30 minutes.

Hotel information

All rooms offer air-conditioning, 37” HDTV with cable channels and on-demand films, alarm radio, WiFi*, telephone, tea/coffee-making facilities, mini-fridge, safe, hairdryer, bathroom amenities, and iron and ironing board.

Standard Rooms have either 1 king-size bed, 1 queen-size bed or 2 double beds, sleeping maximum 4 adults.

Deluxe Rooms are larger and have either 1 king-size bed, 2 double beds or 2 queen-size beds, sleeping maximum 4 adults.

Pool View Terrace Rooms feature a walk-out terrace overlooking the pool, with 1 king-size bed, sleeping maximum 2 people.

Skyline View Rooms are located on floors 20-44, with either 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Balcony Skyline View rooms are located on higher floors with a private balcony facing downtown San Francisco, and 1 king-size bed, sleeping maximum 2 people.

Junior Suites feature an additional seating area with a sleeper sofa, and either 1 king-size bed or 2 queen-size beds, sleeping maximum 5 people.

Skyline View Junior Suites are located on higher floors offering unobstructed city views, featuring a seating area with sleeper sofa, and 1 king-size bed, sleeping maximum 3 people.

One Bedroom Suites feature a separate living room, and bedroom with king-size bed, sleeping maximum 3 people.

Poached (breakfast buffet). Cityscape Sky Bar (located on 46th floor with 360 degree views, serving drinks and small plates). The Poppy Lobby Bar. Herb N' Kitchen (on-the-go market, open 24-hours).

16th floor outdoor pool and whirlpool. Fitness centre. 

WiFi access (included in resort fee). Concierge. Self-parking $74٫10 plus tax per night (payable locally, fee subject to change).

This hotel has a resort fee of $25 plus tax per room, per day (payable locally, subject to change)

Resort fee includes: - Premium guest internet access - daily $35 food and beverage credit for use in all hotel outlets - 2-hour e-bike rental for up to 2 guests. Resort fee inclusions are subject to change and availability. Please see hotel check-in for current inclusions available to you upon arrival.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1393)
  • Very good (1651)
  • Average (1087)
  • Poor (461)
  • Terrible (283)
Image of the Tripadvisor rating A sad, dated hotel with no management notification of strike

Jan 21, 2025 Dan B Redwood City, California

The wife and I stayed at the Hilton Union Square during the holidays for a black-tie, nighttime event nearby. It was a poor choice from the start. Firstly, there was a worker strike. But did the hotel tell us before we arrived? No - They Did Not. When we pulled up front to check-in, we were greeted only by protestors banging metal drums.… قراءة المزيد
The wife and I stayed at the Hilton Union Square during the holidays for a black-tie, nighttime event nearby. It was a poor choice from the start. Firstly, there was a worker strike. But did the hotel tell us before we arrived? No - They Did Not. When we pulled up front to check-in, we were greeted only by protestors banging metal drums. (Surprise!) Half of the lobby doors were blocked with barriers. With no staff to consult, we decided to escape and park the car. Self-parking was offered here, but it was on the back side of the hotel, making for a long, tedious journey to our room - about 1/4 mile of walking and two different elevator systems needing room keys to activate. (Not ideal with our hands full). The hotel itself was a vast maze of interconnected buildings from different eras; it was tough to navigate even for someone with good spatial awareness, like me. I had it mostly figured out by the time we left, but unfortunately my wife felt lost the entire time. The hotel felt quite dated and sad. Our room was more modern, but on the tiny side. We did have nice, sunny views of the skyline and were able to watch part of the sunset. (I had attempted to buy cocktails for this moment downstairs, but there was no one at the bar to serve me, late on a Friday afternoon. Fail.) To reach our special event, we couldn't catch a cab from the front of the lobby per the original plan (due to the strike). Instead we had to grab an Uber from a side entrance with no address, making it difficult for the driver to find us. As for the event itself, it was fantastic and fun. (Thankfully Hilton had no involvement). This was certainly the worst Hilton experience we've ever had. Even if there had not been a strike, it would get a maximum of 3 stars. We won't be back. Read less
Image of the Tripadvisor rating Best Check-In Experience

Jan 10, 2025 Journey749219

I arrived at the Hilton late Thursday evening ahead of a business conference in San Francisco. I had some arrangements and complexity as I am travelling with a team, some of whom had changed travel plans. I met Larysa who was managing the late evening check ins at the desk. She was patient, solution orientated and resolved all my team accomodation… Read more
I arrived at the Hilton late Thursday evening ahead of a business conference in San Francisco. I had some arrangements and complexity as I am travelling with a team, some of whom had changed travel plans. I met Larysa who was managing the late evening check ins at the desk. She was patient, solution orientated and resolved all my team accomodation questions. It was a really positive experience ahead of a busy week! Thanks Larysa and thanks Hilton Union Square. Read less
Image of the Tripadvisor rating Horror at the Hilton.

Dec 28, 2024 Pioneer48167314507 Soledad, California

When we arrived the site was masked by a black mesh so you couldn’t see in or out. Why ? Because Hilton Failed to let us that the site was being picketed by its employees over wages and health benefits. It was horrible experience to arrive to a facility we put prior notice. It was a disgrace to the Hilton brand and family. No family with kids… Read more
When we arrived the site was masked by a black mesh so you couldn’t see in or out. Why ? Because Hilton Failed to let us that the site was being picketed by its employees over wages and health benefits. It was horrible experience to arrive to a facility we put prior notice. It was a disgrace to the Hilton brand and family. No family with kids or even with should ever have to experience the conflicts of a sticking facility. Read less
Image of the Tripadvisor rating Good location, large hotel, make sure there isn’t a strike going on.

Dec 15, 2024 markwallis01 Indianapolis, Indiana

Stayed at the Hilton Union Square for a weekend visit. This is one of the largest hotels in the city and does a lot of conventions. Rooms are comfortable and typical Hilton standard. Rooms are clean, although I had to request housekeeping after my room was not cleaned after 2 days. Great location and close to BART so getting to SFO is super… Read more
Stayed at the Hilton Union Square for a weekend visit. This is one of the largest hotels in the city and does a lot of conventions. Rooms are comfortable and typical Hilton standard. Rooms are clean, although I had to request housekeeping after my room was not cleaned after 2 days. Great location and close to BART so getting to SFO is super easy. Should be noted that when staying, service workers were on strike so the hotel was using temp staff for most roles. With that in mind, I would definitely stay again once the strike is over. Read less
Image of the Tripadvisor rating Little value for money - stricker are not guilty :)

Dec 12, 2024 Giovanni G Turin, Italy

I have visited this hotel regularly for more than 30 years and prices have increased, the quality has not. My room had a small window facing a corner wall 3 feet away, one of the lamps was out of order and in general I did not feel this was worth 350$ per night. On the sunny side the shower was ok and the personnel helpful. Noise from the… Read more
I have visited this hotel regularly for more than 30 years and prices have increased, the quality has not. My room had a small window facing a corner wall 3 feet away, one of the lamps was out of order and in general I did not feel this was worth 350$ per night. On the sunny side the shower was ok and the personnel helpful. Noise from the strickers.... well I had been prevented, little harm to me and good luck to them. Unreasonably priced breakfast but happily I got it for free thanks to a voucher I was given when arriving, it was a cheap and good buffet breackfast after all.. Read less