Although it’s ultra cool, the Hotel Zetta doesn’t take itself too seriously, giving it a very welcoming edge. What it does take seriously is your comfort. Rooms are modern — stretch out and enjoy the plush pillow top beds, plus amenities like Amazon Alexa and smart TVs. With technology a priority, this is one place you’ll stay connected. There's complimentary WiFi and a lobby with a game wall. Second-floor playroom with sofas, TVs, video games and a red phone booth. Alternatively, retire to the S&R Lounge (short for ‘Salvage & Rescue’). Decked out like a Manhattan lobby, downstairs are dozens of tables, Serving some of the finest cocktails in the city, opt for a hand-crafted drink, and soak up the vibe.
Amenities
Bar
Fitness Centre/Gym
Games Room
Internet Access
Laundry Service
No Smoking
Room Service
Safety Deposit Box
Valet parking
Close to City Centre
Where is it
In San Francisco’s famously tech-savvy SoMa district and within walking distance of Union Square. The historic cable-car turnaround (for Fisherman’s Wharf) is 1 block away. Transfer time from San Francisco Airport: 20 minutes.
Hotel information
116 rooms and suites. All with air-conditioning, satellite TV, telephone, WiFi, tea/coffee-making facilities, mini-bar*, safe, hairdryer, iron and board. Superior Rooms with 1 king-size bed, sleeping maximum 2 adults.
Deluxe Rooms have 1 king-size bed or 2 double beds, sleeping maximum 3 adults.
Deluxe Double Rooms have 2 double beds, sleeping maximum 4 adults.
The Cavalier (British-inspired classics for breakfast, lunch, and dinner). The S&R Lounge (cocktails and light meals). 24-hour fitness centre. Interactive lobby and social hub. The Playroom with pool table, shuffleboard, Plinko game wall and games consoles. Complimentary WiFi. Laundry/dry-cleaning service*. 24-hour room service*. Valet parking $62 per night (payable locally, subject to change).
This hotel has a daily Resort Fee of $29 per room per night (subject to applicable taxes) will be payable at check out (payable locally, subject to change).
Resort fee includes: - In-room Illy coffee and tea (2 per day) – In-room bottled water (2 per day) – WiFi – In-room connectivity for unlimited number of devices – 24-hour fitness centre access – Electric Story Bikes (subject to availability) – $10 F&B Credit – Daily morning coffee and pastries – Picnic backpack (with biodegradable plates and utensils) –Sun tent – Oculus Go VR Headsets – Local phone calls (up to 60 minutes) – Welcome drink upon arrival. Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.
*Denotes local charge.
Please note: this is a 100% non-smoking hotel.
Based on 1844 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (1126)
Very good (412)
Average (169)
Poor (70)
Terrible (67)
It was a pleasant stay
Jan 25, 2025Pinto U
The stay was very pleasant. It was quite affordable, you wouldn't be paying a mountainload of extra fees, especially considering the convenient location near shops and attractions. The service was excellent, with Lawrence being exceptionally friendly, accommodating, and helpful. Bill was really transparent especially since she patiently explained… Read more
The stay was very pleasant. It was quite affordable, you wouldn't be paying a mountainload of extra fees, especially considering the convenient location near shops and attractions. The service was excellent, with Lawrence being exceptionally friendly, accommodating, and helpful. Bill was really transparent especially since she patiently explained it to me in detail and listened to my concerns. One of my concerns though is that I wish there were more things to be done in the playroom, or that there were more food options available anytime but overall, it was still quite an impressive experience. Read less
Exceptional Service and Affordable Stay
Jan 25, 2025Shiya O
Nothing much to say other than this hotel is very much affordable, rooms were nice and comfortable. Contrary to other reviews I've read before, the room I got was really quiet. In addition, I found the hotel's service to be really good. The staff were incredibly kind and very helpful, while the front desk staff (Ms. Lopez if I'm not mistaken)… Read more
Nothing much to say other than this hotel is very much affordable, rooms were nice and comfortable. Contrary to other reviews I've read before, the room I got was really quiet. In addition, I found the hotel's service to be really good. The staff were incredibly kind and very helpful, while the front desk staff (Ms. Lopez if I'm not mistaken) handled all my questions and requests with great patience. Stayed here for almost 3 nights due to work and I haven't had any problems in regard to my accomodation. Solid 10/10 without issues. Read less
Satisfying Accommodation at an Affordable price
Jan 25, 2025Mitche A
Rooms were spacious so it never really felt cramped. Amenities were all complete and available. The staff were all welcoming and very attentive, Lopez LA even gave me recommendations and local tips. The hotel is also conveniently located within walking distance of everything. Breakfast served was simple yet really good. I haven't had any hassles… Read more
Rooms were spacious so it never really felt cramped. Amenities were all complete and available. The staff were all welcoming and very attentive, Lopez LA even gave me recommendations and local tips. The hotel is also conveniently located within walking distance of everything. Breakfast served was simple yet really good. I haven't had any hassles or problems with my stay. Overall a nice stay Read less
There are much better options in SF for this price
Jan 24, 2025329runehSan Francisco, California
The front desk staff at check-in were friendly. The night shift person was not. I got back from at 11 pm after a long work day and when I asked if there was anywhere to buy a snack he looked at me dismissively and simply said no. When I asked if there perhaps was a vending machine or similar since the mini bar in the room was literally empty upon… Read more
The front desk staff at check-in were friendly. The night shift person was not. I got back from at 11 pm after a long work day and when I asked if there was anywhere to buy a snack he looked at me dismissively and simply said no. When I asked if there perhaps was a vending machine or similar since the mini bar in the room was literally empty upon arrival (unacceptable for a 4-star hotel imo) he brushed me off as if I was annoying him and said I should try Uber Eats, since everything in the area was closed. If everything in the area is closed at 11 pm and there is no kitchen service and nothing in the mini bar, how on earth can you not have any options for guests to get a snack? The unfriendliness was the worst part though. The $40 surprise fee (not advertised by the hotel when booking) for amenities is laughable. The staff mentioned a gym and ice machine when I asked what it was for (I used neither). I'm cool paying an amenity fee for a proper resort hotel with a pool and amenities that require upkeep, but ice machines in the hallway? Come on. When checking out I left my suitcase because I had work meetings. When I came to pick it up there was a long line to check in because there was only one front desk person checking people in. I politely asked the person in front of me if it was ok to to give the staff member my bag tag because I was worried about missing my flight. The guest said it was totally fine, but the front desk person at first refused and said he had to check the person in front of me in first. The other guest had to interject and insist the front desk staff get my bag first. Terrible service. Will not come back. Read less
Hidden gem in San Francisco
Jan 23, 2025Remalyn C
This place is a hidden gem in San Francisco. Ms. Lawrence provided fantastic dinner suggestions, and the entire staff was incredibly kind and helpful. You really won't be disappointed! As for the rooms, I rated them a 5 because they were really clean, has no bad odor, and the cleaning service was easily available. The location was also convenient… Read more
This place is a hidden gem in San Francisco. Ms. Lawrence provided fantastic dinner suggestions, and the entire staff was incredibly kind and helpful. You really won't be disappointed! As for the rooms, I rated them a 5 because they were really clean, has no bad odor, and the cleaning service was easily available. The location was also convenient to since the major attractions were just a walk away. However, the area was kinda shady so just be careful going to areas where there are less people. Overall, the hotel experience was wonderful. Read less
It was a pleasant stay
