As soon as you arrive, you’ll see the natural stone and soothing wood panelling, like a giant Alpine-style retreat. This one overlooks the picturesque Sierra mountain range and Lake Tahoe. You can even enjoy these views from the picture windows in your room which, handily, is soundproofed to make sure you get a good night’s sleep. You may need it after exploring Heavenly's trails. Plus there’s so much to do here, from gambling in the casino and taking in one of the shows, to dining in fabulous restaurants (or in the all-you-can-eat buffet if you’re really hungry!). If all that sounds far too strenuous by half, fear not. The spa treatments, steam room, heated pool and sauna are all perfect for relaxing.
Amenities
Ski
Bar
Casino
Evening Entertainment
Fitness Centre/Gym
Hot tub
Internet Access
Laundry Service
Night Club
Restaurant
Spa
Swimming Pool
Where is it
Two blocks from Lake Tahoe and a similar distance from the speedy Heavenly gondola.
Hotel information
512 soundproofed rooms on up to 18 floors in 1 tower with 8 lifts. All with his and hers bathrooms, sitting area, air-conditioning, satellite TV with pay-per-view films and games, WiFi access, alarm/clock radio, mini-bar, hairdryer, tea/coffee making facilities, iron and ironing board, safe, and bathroom amenities.
Deluxe Rooms have 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults. Cribs, rollaway bed and fridge available on request*.
Premium Rooms feature upgraded views, with either 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults.
Executive Rooms with either 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults.
Friday’s Station Steak & Seafood Grill with lake views (open for dinner). American River Café. Fatburger. LA Italian Kitchen (fresh Italian fare; food court). Starbucks®. 4 bars. Casino with tables and slots (over 21s only). Peek Nightclub*. Glass-domed indoor swimming pool. Hot tub. Fitness centre* with gym, sauna and steam room. Spa* (massages, Roman baths, steam room and saunas). Beauty Salon*. Gift shops. Business centre* with Internet access*. Golf* nearby (summer only). Self parking $15 per night for hotel guests, valet parking $20 per night for hotel guests (payable locally, subject to change).
This hotel has a resort fee of $26٫95 plus tax per room, per day (payable locally, subject to change).
Resort fee includes: - In-room internet access daily for 4 devices - Fitness centre admission for 2 - local phone calls. Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.
*Denotes local charge
Please note: a Douglas County Tourism Surcharge of $5 per room per night will apply to bookings at this hotel (payable locally).
Based on 6562 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (3255)
Very good (1875)
Average (775)
Poor (340)
Terrible (317)
Basically, this place is a dump
Jan 20, 2025OxfordFLAThe Villages, Florida
Incredibly disappointing stay. Our room had several issues. Bathroom had a sewage smell and the shower wouldn't drain. If your shower was more than 5 minutes long, it overflowed into the bathroom. The room was very dirty, Even had french fries on the floor by the dresser. We stopped at the front desk to get the items addressed.....twice. The bed… Read more
Incredibly disappointing stay. Our room had several issues. Bathroom had a sewage smell and the shower wouldn't drain. If your shower was more than 5 minutes long, it overflowed into the bathroom. The room was very dirty, Even had french fries on the floor by the dresser. We stopped at the front desk to get the items addressed.....twice. The bed was made and fresh towels were brought but the food on the floor(seriously??!?) and the clogged shower drain was never addressed. Then we called.....still nothing was done. It was hard to complain about the customer service.....it was nonexistent. Due these issues and lack of any response or effort by any of the staff, we checked out 2 days early. Played the tables in the high limit room and had to wait an extremely long time. Also, the gym was a joke, old equipment and not much of it. The place needs help. Read less
Good location. Nice view of Lake Tahoe from our room on the 15th Floor. Great staff members.
Jan 18, 2025Imee1Dallas, Texas
Stayed here five days (13, 14, 15, 16, 17January2025). We had two Executive 1 King Bed Nonsmoking rooms, (1027 and 1029). Rooms are spacious. Each room has two bathrooms. One bathroom has a walk-in shower and the other bathroom has a bathtub. Lots of electrical outlets including lamp stands has an electircal. Underneath bedside tables has… Read more
Stayed here five days (13, 14, 15, 16, 17January2025). We had two Executive 1 King Bed Nonsmoking rooms, (1027 and 1029). Rooms are spacious. Each room has two bathrooms. One bathroom has a walk-in shower and the other bathroom has a bathtub. Lots of electrical outlets including lamp stands has an electircal. Underneath bedside tables has electrical outltet. Bedrooms has a small fridge. When fridge condenser comes on in Room 1027 it is loud. It wakes us up during the night! Do Not Disturb light is not working in Room 1027. Light inside shower in Room 1027 is now working. I reported this to maintenance when we checked in and maintenance man replaced light bulb on the same day! On our first night, we had dinner at American River Cafe. Food portions are big enough to share with another person. Service is good. Currently this restaurant is open from 7am to 2pm all week. There is no buffet at this hotel unlike before Covid. Read less
Dated rooms
Jan 13, 2025L1721RWjjSan Francisco, California
The rooms are extremely dated. Not even worth staying for free. Beds are springy. TV is at least 15 years old. AC in room was literally blowing no air. Casino is tiny and the clientele all have children with them. Didn’t eat there since I didn’t see a single place to eat. Just go to Reno to gamble.
Ski Trip Lodging
Dec 24, 2024NoBeaglesPleaseTroy
Stayed for 4 nights in December 2024. Concerned about condition of hotel given previous reviews so upgraded to an executive class room on the 15th floor. Found room to be clean and in good condition. Rooms made up only after third night stay. I had little interaction with staffing after using a kiosk to check in. Disappointed to see that the hot… Read more
Stayed for 4 nights in December 2024. Concerned about condition of hotel given previous reviews so upgraded to an executive class room on the 15th floor. Found room to be clean and in good condition. Rooms made up only after third night stay. I had little interaction with staffing after using a kiosk to check in. Disappointed to see that the hot tub was inoperable since its use would have been nice after a day of skiing. Plenty of dining options within walking distance. I attempted to withdraw $500 from an ATM onsite only find the fee would be $57٫99! I suppose that’s their way to to exploit travelers in need, however, I wasn’t that desperate so cancelled and got money from a credit union around a mile down the street into California for a $1 free. Crazy! Between the crazy ATM, parking, internet access, and resort fees, I’d say this hotel has a very predatory business model. Read less
Over booked, said would comp resort fee, did NOT!
Dec 20, 2024Noranolen56La Habra, California
They Over booked our 2 queen bed room, the clerk said that the Manage would comp us on the resort fee, they did NOT! They gave us a king bed room with a couch temporally until a room became available. When we check out they said the manager was NOT available. They said they would send me copy of the bill, they did NOT. When I called later same… Read more
They Over booked our 2 queen bed room, the clerk said that the Manage would comp us on the resort fee, they did NOT! They gave us a king bed room with a couch temporally until a room became available. When we check out they said the manager was NOT available. They said they would send me copy of the bill, they did NOT. When I called later same thing manager NOT available. When I called this month, again manager staff NOT available. Read less
Basically, this place is a dump
