Loews Portofino Bay Hotel at Universal Orlando

Universal Orlando Resort, Orlando

Virgin rating

Standard Two Queen Room
Despicable Me Kid's Suite
Sal's Market Deli
Mama Della's Ristorante
MANDARA Spa®
MANDARA Spa®
A video preview image
Standard Two Queen Room
Despicable Me Kid's Suite
Sal's Market Deli
Mama Della's Ristorante
MANDARA Spa®
MANDARA Spa®

The hotel

Experience la dolce vita — the sweet life — at Loews Portofino Bay at Universal Orlando. Set on a stunning harbour, prepare to be transported to the charming, picturesque Italian seaside and cobblestoned streets. Sit and enjoy the views over the glistening harbour waters while sipping on a coffee. Taste traditional Italian food in one of the many restaurants. And, when the sun’s shining, jump into one of the pools to cool off. The parks are only a water taxi or shuttle bus away, and you’ll benefit from amazing extras such as FREE** Universal Express Unlimited ride access, allowing you to skip the regular lines in Universal Studios Florida and Universal’s Islands of Adventure all day (Valid theme park admission required) and Early Park Admission† to The Wizarding World of Harry Potter™ and Universal’s Volcano Bay.

Amenities

  • Kids Club
  • Wheelchair access
  • Families
  • Bar
  • Fitness Centre/Gym
  • Games Room
  • Hot tub
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Swimming Pool
  • Valet parking

Where is it

Within easy walking distance of Universal Studios and Islands of Adventure plus Universal CityWalk and a quick shuttle bus ride to Universal's Volcano Bay. A water taxi or shuttle bus is also available to reach all 3 parks and Universal CityWalk. Transfer time from Orlando International Airport: 20 minutes.

Hotel information

750 rooms. All with air-conditioning, 42" flat-screen TV, iPod docking station, coffee maker, safe, iron and board, bathrobes, and hairdryer. Nightly turn-down service on-request. Garden View Rooms are 450 sq ft and have views of the lawns and gardens, with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Bay View Rooms are 450 sq ft and overlook the piazza and scenic harbour, with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children. 

Deluxe Rooms are 490 sq ft and have views of the villa pool or the beach pool, with a larger living space and 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children. 

Club Rooms are 490 sq ft and include exclusive club benefits (listed below), with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children. 

Despicable Me Kids Suites are large family suites, featuring two bedrooms and a separate kids room with a small table and chair set, wardrobe and TV. With 1 king-size bed in the master bedroom, and twin beds or bunk beds in the second bedroom, sleeping maximum 4 adults or 2 adults and 2 children. (Please note: the children's bedroom only opens into the adult's bedroom). 


Club Level Rooms include access to the Portofino Club Lounge, offering the following benefits:  

Access to an exclusive Lounge for American buffet breakfast, drinks and afternoon snacks 

Access to the exclusive Compass Club Lounge for private breakfast, drinks and afternoon snacks  

Please note: all rooms can have an additional rollaway bed, sleeping a 3rd child. Rollaway beds are at an additional cost, payable locally

  • Book 7 nights or more for travel before 31 Dec '25 and receive up to 30% off your accommodation rates. Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

Complimentary water taxis or shuttle buses to Universal Studios, Islands of Adventure, Volcano Bay and CityWalk™. Self-parking $31, Valet parking $40, both plus tax, per day (payable locally, subject to change).

Bice Ristorante (Italian cuisine, open for dinner). Mama Della's Ristorante (Italian food, open for dinner). Trattoria del Porto (Italian with a modern twist, open for breakfast, lunch and dinner). Sal's Market Deli (pizza, sandwiches and deli items, open for lunch and dinner). Splendido Bar and Grill^ (poolside dining). Gelateria (breakfast items, ice cream and milkshakes). Starbucks®. The Thirsty Fish (harbourside bar with evening entertainment on select nights). 24-hour room service*.

'Musica della Notte' (Music of the Night), an evening musical celebration at the Harbour Piazza.

Beach pool with water-slide, a sandy beach, adjacent children's pool, poolside games, 2 hot tubs and private cabanas*. Villa pool with private cabanas*. Hillside pool (quiet pool). Kids' camp* (reservations required), Fitness centre with hot tub, sauna and steam rooms*. Games room*.

Resort-wide charging privileges with your room key card. Complimentary delivery of merchandise purchased throughout the resort to your hotel. Wake-up call from one of your favourite Universal Orlando characters*. Gift and retail shops. Concierge. Complimentary WiFi. Universal Vacation Planning Centre.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. To discover all the special assistance services we offer please see additional information below.

2 nights at all times.

 

Please note: Due to renovation work, this hotel is currenly only on sale for 2025 departures.

WIZARDING WORLD and all related trademarks, characters, names, and indicia are © & ™ Warner Bros. Entertainment Inc. Publishing Rights © JKR. (s23).

مساعدة خاصة

Please note: one person must be 21 years or over in each room to check-in

^ Must be 21+ with a valid photo ID to consume alcoholic beverages.

**Requires theme park admission. Valid only at participating rides and attractions in Universal Studios Florida and Universal’s Islands of Adventure. Not valid at Universal’s Volcano Bay. Excludes separately ticketed events. Park-to-Park admission required to board the Hogwarts™ Express. Benefit valid only for guests of Loews Royal Pacific Resort, Hard Rock Hotel® and Loews Portofino Bay Hotel, for the number of guests staying in the room for the length of hotel stay. Available during normal theme park operating hours only. Additional restrictions may apply and benefits are subject to change without notice.

†Requires theme park admission. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening to either Universal Studios Florida or Universal’s Islands of Adventure as determined by Universal Orlando. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening for Universal’s Volcano Bay. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions may apply.

Portofino Bay Hotel TM & © 2022 UCF Hotel Venture. جميع الحقوق محفوظة. Universal elements and all related indicia TM & © 2022 Universal Studios. جميع الحقوق محفوظة.

Please note: the hotel will be making repairs to the façade of the hotel from June 2023 – June 2025 to maintain the immersive experience of the Italian village. All work will be done during business hours 9am – 6pm. These repairs are being done one section at a time and may be visible to guests. Guests can expect noise from time to time. ​Thank you for your understanding as the hotel make these repairs to the distinctive environment created for guests. Areas where repairs are in progress may be visible to guests, depending on the location of their room within the hotel. Most common areas of the hotel and food and beverage outlets will remain available for guest use. There may be modifications required in certain areas as work is being completed. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (5177)
  • Very good (1661)
  • Average (813)
  • Poor (457)
  • Terrible (514)
Image of the Tripadvisor rating Level of service

Jan 24, 2025 Michelle S

I regret to say that our overall experience fell short of expectations, especially for the price of the presidential suite. We chose your hotel to celebrate my twins' birthday, and I had reached out to the concierge via text and phone to request candles and a cupcake for the occasion. Unfortunately, I never received a response. This lack of… Read more
I regret to say that our overall experience fell short of expectations, especially for the price of the presidential suite. We chose your hotel to celebrate my twins' birthday, and I had reached out to the concierge via text and phone to request candles and a cupcake for the occasion. Unfortunately, I never received a response. This lack of communication was disappointing, especially given the significance of the celebration. Additionally, there were several other issues during our stay: - The towels in our bathroom were not restocked. - As a family of five, we were only provided with four pods of coffee per day despite repeatedly requesting more. - Multiple attempts to contact the staff regarding these issues went unanswered. On the morning of our departure, we encountered further disappointment. While grabbing a quick cup of coffee from the club level, my daughter, who had a cereal box and a cup, was rudely addressed by a staff member. The employee loudly said "excuse me" and, while restocking the cups, picked up my daughter's cereal box, declared it trash, and directed her to the trashcan in an inappropriate manner. My daughter was still eating her cereal and found the interaction unnecessarily rude. I also would like to add that it only technically slept four people we called for a explanation why there was no pull out bed and they said will comp you a rollaway car for a 6 foot two male Overall, our stay was marred by a series of service shortcomings that left us feeling undervalued as guests. Considering the array of beautiful hotels in the area and the premium price we paid, we had anticipated a higher level of customer service. Read less
Image of the Tripadvisor rating Great weekend stay

Jan 19, 2025 katelyngarner West Palm Beach, Florida

We stayed at Portofino Bay for our trip to Universal and Islands of Adventure. We chose this hotel for the unlimited express passes and were pleasantly surprised by how much we loved the hotel. The hotel staff was very friendly from check in to housekeeping, everyone was smiling and kind. The front desk ladies were very helpful in recommendations… Read more
We stayed at Portofino Bay for our trip to Universal and Islands of Adventure. We chose this hotel for the unlimited express passes and were pleasantly surprised by how much we loved the hotel. The hotel staff was very friendly from check in to housekeeping, everyone was smiling and kind. The front desk ladies were very helpful in recommendations at CityWalk and best areas to start in at the theme parks. The hotel has a beautiful atmosphere, the piazza is perfect for kids to run and play safely, looking at the boats and ducks was fun for them as well. The opera singer on the balcony at night was a fun experience, and we enjoyed the drinks at the Thirsty Fish, especially the espresso martini. We loved the family pool area with the slide, hot tub, cornhole and ping pong. The beach entrance was great and the whole pool area felt safe for my 7 and 6 year old boys to freely walk about while we watched from the chairs. The poolside bar was very good and the DJ was fun and engaging. Our room was spacious, clean and comfortable. They were renovating areas of the outside of the hotel but it was not messy or distracting. We loved the water taxi option at night to go to city walk, and chose to walk the pathway in the morning for early entrance. The path was beautiful! We will definitely stay again. Read less
Image of the Tripadvisor rating Not worthy of the price tag/terrible night's sleep

Jan 19, 2025 MM S Richmond, Virginia

I am literally writing a review from the room. We travel often with our two children and I typically research hotels well before we travel. I did not do my homework and we are paying the price: we are at 30 minutes at 1:20am waiting for security to respond to a rowdy party of people next door to us. This hotel has no right to call itself a luxury… Read more
I am literally writing a review from the room. We travel often with our two children and I typically research hotels well before we travel. I did not do my homework and we are paying the price: we are at 30 minutes at 1:20am waiting for security to respond to a rowdy party of people next door to us. This hotel has no right to call itself a luxury brand for its lack of any sort of maintenance of decorum. I was told "if" security deemed it a disturbance they would shut it down. I said "if"- our whole room is awake and cannot sleep bc you are allowing a party. Anyway, our room was not cleaned while we were at the parks and our room service table from breakfast was left here all day, which was gross. The shower water is cold as well. This place is not up to par and I'm blow away that this is considered a top property at Universal. We had a wonderful start to our trip at the Grand Floridian and we are sadly ending our trip in one of the lamest hotels I've ever stayed in. Trust me. Stay away- not worth the money. Read less
Image of the Tripadvisor rating Terrible Experience at Loews Portofino Bay Hotel

Jan 18, 2025 Yuriy D

Our recent stay at Loews Portofino Bay Hotel was extremely disappointing. What was supposed to be a smooth check-in turned into a stressful and upsetting experience. We arrived at 11:35 PM, but there was no staff at the hotel entrance or in the lobby to assist us - just one receptionist at the desk, who was helping another family. There was also… Read more
Our recent stay at Loews Portofino Bay Hotel was extremely disappointing. What was supposed to be a smooth check-in turned into a stressful and upsetting experience. We arrived at 11:35 PM, but there was no staff at the hotel entrance or in the lobby to assist us - just one receptionist at the desk, who was helping another family. There was also a woman with two small children ahead of us in line. We waited almost 30 minutes without the line moving. When we asked the receptionist to call for help, she said she was the only one available. The woman in front of us was clearly frustrated as well and made comments like, “This is called a luxury hotel?” Eventually, the night manager, Veronica Stable, showed up and helped the woman in front of us. When it was finally our turn - around 12:15 AM - she didn't apologize for the delay. Instead, she was dismissive and told us, "This is the way it is." When we calmly explained that this level of service wasn't acceptable, she suddenly told us she was canceling our reservation and said we'd have to leave. She also told us to take it up with security. Thankfully, our travel agent was able to step in and convince the manager to let us stay, but this situation was completely unnecessary and very upsetting, especially so late at night. For a hotel that advertises itself as a luxury property, the lack of staff and poor customer service were shocking. This was the most stressful hotel experiences we've ever had. Read less
Image of the Tripadvisor rating Sprawling resort with ample onsite food options and quick access to Universal Orlando

Jan 17, 2025 JoshBaz Columbia, Illinois

We chose Loews Portofino Bay because it offered the unlimited express pass to Universal Orlando. We figured that enjoying the park during Christmas break for students, we would need it. We chose Portofino Bay over the other resorts that offer the unlimited express pass, honestly because of price. First off, the resort is very large. None of… Read more
We chose Loews Portofino Bay because it offered the unlimited express pass to Universal Orlando. We figured that enjoying the park during Christmas break for students, we would need it. We chose Portofino Bay over the other resorts that offer the unlimited express pass, honestly because of price. First off, the resort is very large. None of the buildings are very tall, but they are spread out. Expect a walk from the lobby to your room, or to the water taxi, restaurants, pools, etc. However, none of that bothered us and we actually enjoyed it. If you are looking for everything to be super close, maybe look elsewhere. CONSTRUCTION - there was construction when we were there (1-1-2025 thru 1-6-2025). I do think this added to the walking as some entrances/access points were closed. But other than that, we were not affected by the construction. The PIAZZA is really cool. It does really give an Italian coastal city feel. We enjoyed an afternoon meal at SAL'S MARKET DELI while taking a break from Universal, and it was very good. The pizza was great, the salad was fresh and the sandwich was very good. There is outdoor and indoor seating available. The only "issue" we had is that we were not able to order ahead on the Universal app on our way back to the resort. I kept getting an error message. I don't think it was user error, but it certainly could have been. The water taxi (boat) is convenient, but during a busy period at the park, we did have to wait a bit. The water taxi isn't huge - I would say that capacity is probably around 50ish people give or take. That said, they do run all day and have multiple, so every 5-10 minutes there was another pulling up. We took the water taxi to the park each day, and then walked back. The walk back is not bad at all. It's pretty and scenic and I believe just shy of a mile walk to/from Islands of Adventure. I would DEFINITELY stay here again, but I also would like to try the other Loews resort, Royal Pacific. Read less