At The Ritz-Carlton Orlando Grande Lakes, you can take in the ambience of Orlando with a helping of utter sophistication. This hotel offers plenty of opportunities for fun, sport and pampering, without ever having to leave this 500-acre resort. There's a wide selection of on-site activities on offer, with an 18-hole Championship golf course, 40000 sq ft spa and adventure experiences including fly fishing, eco-tours and kayaking. There is a choice of 11 restaurants and bars offering guests a unique culinary experience. Guest rooms are furnished and fitted to the highest standards and each of the sumptuous bedrooms has a 5ft balcony with panoramic view over the lake, pool or gardens. The resort is located minutes away from world-famous attractions such as Walt Disney World® Resort and Universal Orlando Resort™.
Amenities
Tennis
Babysitting service
Families
Bar
Fitness Centre/Gym
No Smoking
Restaurant
Safety Deposit Box
Spa
Valet parking
Where is it
Just off Central Florida Parkway, 10-min drive to Universal Orlando Resort™, 15 minutes to Walt Disney World® Resort.
Hotel information
582 rooms on 15 floors in 1 building with 6 lifts. All with large balcony/patio, air-conditioning, flatscreen cable TV, coffee maker, in-room iPod dock, WiFi, mini-bar, safe, iron and board, bathrobes and slippers, and hairdryer. Free bottled water at turn-down. Standard Rooms have garden view, 2 double beds or 1 king-size bed, sleeping maximum 4 persons.
Lake Front Rooms with lake front view and a balcony sleeping maximum 4 adults or 2 adults and 2 children.
Lake View Rooms with lake view sleeping maximum 2 adults. Connecting rooms available on request.
Executive Suites with lakefront views, 1 king-size bed and a double sofa bed sleeping maximum 4 adults or 2 adults and 2 children.
Presidential Suites and Royal Suites with 1 king-size bed, separate lounge, dining room and kitchen sleeping maximum 2 adults.
Ritz-Carlton Club® Level available with all room types offers:
24-hour access to the Club Lounge; snacks and non-alcoholic drinks
Complimentary alcoholic drinks 11:00am-10:00pm
Complimentary Ritz Kids for up to 3 children (age 4-12) per day
Concierge team 7.00am-10.00pm
Five daily food and beverage presentations
Views of area fireworks
Media rooms with movies and classic family games
Valet parking from US$52 per day, plus tax (payable locally, subject to change). Complimentary shuttle bus to Walt Disney World® Resort and Universal Orlando Resort™.
11 restaurants including Norman's (New World cuisine), Bleu (poolside snacks and cocktails), Fairways Pub (golf clubhouse; steak and seafood), lobby lounge (cocktails and afternoon tea), Highball and Harvest, Vitale (spa café for healthy options) plus dining options at the adjacent JW Marriott.
Outdoor swimming pool, poolside cabanas*, 3 tennis courts, Ritz Kids activities, health spa* with 40 treatment rooms, lap pool, fitness centre, sauna and steam room (local charge for treatments). 18-hole, Greg Norman-designed Championship golf course* (local charge), plus use of all facilities at the JW Marriott Hotel, including 'lazy river' swimming pool. Adventure experiences including guided eco-tours on Shingle Creek* and fishing*.
Complimentary WiFi in public areas. 24-hour room service*. Babysitting services*. Corridor of retail shops.
This hotel has a resort fee of $53 plus tax per room, per day (payable locally, subject to change)
Fee includes: Free WiFi, Unlimited domestic phone calls, WALT DISNEY WORLD Resort and Universal Orlando Resort™, daily recreation activities, driving range privileges, two pool floats, and Ritz Kids (two hours, for 2 children aged 4-12). Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.
Wheelchair-accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page
*Denotes local charge.
Rollaway beds available on request (only available for King Rooms and Suites), $20 per night*, subject to change and availability.
Mini-fridge available on request, $20 per night*, subject to change and availability.
Please note: Each hotel has their individual room cleaning operation, which may mean your room isn't serviced every day, please check with the hotel reception team on arrival for further details.
Based on 378 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (292)
Very good (27)
Average (16)
Poor (17)
Terrible (26)
Lovely hotel with exceptional service
Jan 15, 2025spotdogBonita Springs, Florida
Stayed here for two nights over New Year’s Eve and thought the hotel and service were lovely. We were upgraded to a view of the lake which meant we had a side view of the hotel’s fireworks at midnight on NYE as well as several displays at other hotels . The room was spacious, spotlessly clean and every staff member we encountered was welcoming and… Read more
Stayed here for two nights over New Year’s Eve and thought the hotel and service were lovely. We were upgraded to a view of the lake which meant we had a side view of the hotel’s fireworks at midnight on NYE as well as several displays at other hotels . The room was spacious, spotlessly clean and every staff member we encountered was welcoming and professional. We very much enjoyed our break at this hotel and would happily return . Read less
Disappointing Treatment of Point Redemptions
Jan 8, 2025Mayira H
I recently booked two rooms at The Ritz-Carlton Orlando using Marriott points that I earned through paid stays—it’s not like I got them for free. Since I also hold the Amex Platinum card, I was hoping to have my reservations matched to the Amex Fine Hotels & Resorts (FHR) benefits. After speaking with Amex customer service, they reached out to the… Read more
I recently booked two rooms at The Ritz-Carlton Orlando using Marriott points that I earned through paid stays—it’s not like I got them for free. Since I also hold the Amex Platinum card, I was hoping to have my reservations matched to the Amex Fine Hotels & Resorts (FHR) benefits. After speaking with Amex customer service, they reached out to the hotel on my behalf, but someone named Ann outright refused to extend any FHR perks because, in her words, the rooms were on points and the hotel “would lose money” from them. That alone was bewildering, but it got worse when I tried calling Ann directly. She had a condescending attitude, essentially implying my points-based reservation was less valuable than a regular paid stay. She even asked if I wanted to cancel my booking, which I never mentioned, and came close to canceling it for me before I could protest. When I told her not to cancel, she basically cut me off and transferred me to her manager—who showed little interest in addressing her behavior. Honestly, I’m disappointed by this entire exchange, especially coming from a hotel brand that markets itself as luxury and prides itself on hospitality. Points are still money—I paid for those points over time. I hadn’t even stepped foot on the property yet and was already treated like a second-class guest. If this is how they handle a simple request to match FHR benefits, I’d urge anyone considering a stay here—especially using points—to think twice or at least confirm the benefits in writing beforehand. For a five-star brand, their training and customer service attitude fell far below expectations. I will definitely take further actions on this type of absurd discrimination. Read less
Great for a quick getaway
Jan 5, 2025S D
Amazing customer service. We used points to pay for this hotel which I always think matters when writing a review. How much you paid for the night matters to the value. think this hotel is a good experience for around $800 a night. Every experience with a worker was truly top notch. I think it is the best customer service that I have seen… Read more
Amazing customer service. We used points to pay for this hotel which I always think matters when writing a review. How much you paid for the night matters to the value. think this hotel is a good experience for around $800 a night. Every experience with a worker was truly top notch. I think it is the best customer service that I have seen in a long time. We went right before thanksgiving. It felt like this is more of a business and couples hotel. I didn’t see that many kids. My husband and I went for a quick getaway before all our children came home for the holidays. The lobby bar was a fun vibe. We made a reservation for the spa and the restaurant. It was a great calming staycation. My only comment is that I feel like the spa is more geared towards groups of ladies rather than couples. There was a lot more talking than in normal spas. It wasn’t a bad thing. It just made me want to gather a whole bunch of friends and go back for a ladies trip. After our massage, we hung out at the spa pool and it was very chill and comfortable. We really had a great time. Read less
Wonderful stay and great to come back
Jan 2, 2025B540YSjohns
We had an amazing time at the Ritz Carlton Orlando Grande Lakes! We booked room 1125, which was a cozy two queen resort view guest room on the 11th floor. It was perfect! Check-in was a breeze. The valet took our car, and we were blown away by the New Year’s decorations they had up when we arrived. The same guy from February was there, and he… Read more
We had an amazing time at the Ritz Carlton Orlando Grande Lakes! We booked room 1125, which was a cozy two queen resort view guest room on the 11th floor. It was perfect! Check-in was a breeze. The valet took our car, and we were blown away by the New Year’s decorations they had up when we arrived. The same guy from February was there, and he gave us the room. When we walked in, it was gorgeous! The queen-size beds were super comfortable, and we loved the tub in the shower. It was also convenient to make coffee in the morning when we woke up. And the balcony was huge! It was so nice to sit outside and enjoy the beautiful resort view. We also went in the lazy river and it was amazing! The hot tubs were super warm. Breakfast was delicious. We ate at Ciron at the JW, and it was fantastic. No complaints about the food. They always do a great job. The Ritz Carlton in Orlando has always been a hit with our family for the past five years. We were thrilled to come here to celebrate the New Year holiday. We hope to come back soon and see them again. Their staff is incredible, and I highly recommend coming for the holiday season because they always have great holiday events. Thanks so much! The Stella family Read less
Not Ritz Quality Resort
Jan 1, 2025AlexanderMichaelHuntington Woods, MI
Checking in with Austen was the highlight of the tail end of our family holiday vacation at the Ritz Grande Lakes. Outside the brass at the front desk, the staff at dining, pool attendants and pool service are D listers. Perhaps the result of high unemployment or poor training. Here are a few lowlights — Highball & Harvest dining manager… Read more
Checking in with Austen was the highlight of the tail end of our family holiday vacation at the Ritz Grande Lakes. Outside the brass at the front desk, the staff at dining, pool attendants and pool service are D listers. Perhaps the result of high unemployment or poor training. Here are a few lowlights — Highball & Harvest dining manager telling us “it’s your fault” for picking our establishment because it’s the only kids option in the resort or being told that we were on the clock at the pool when we weee eating lunch. This is our third time staying at Grande Lakes and our last. Read less
Lovely hotel with exceptional service
