Stay somewhere else. Really.
Jan 24, 2025 BoysFromBoston Boston, Massachusetts
Let’s get right to the point -- This place is pretty bad, and definitely should not be in the Marriott’s “Autograph” collection. We’ve stayed at a number of lovely, unique, and memorable Autograph hotels around the world, and this place is not even be in the same universe. There is nothing remotely “upscale” or “sparkling” about the Cadillac,… Read more
Let’s get right to the point -- This place is pretty bad, and definitely should not be in the Marriott’s “Autograph” collection. We’ve stayed at a number of lovely, unique, and memorable Autograph hotels around the world, and this place is not even be in the same universe. There is nothing remotely “upscale” or “sparkling” about the Cadillac, except maybe the lobby. If not for the fact that a number of friends were also staying in the hotel, we would have checked out and moved to something better. This place needs investment and a hard refresh badly. If not, the hotel and its rooms need to be reclassified and portrayed honestly to those considering a stay. For this price, and given the options available, listen to this and recent reviews and stay somewhere else. (And be cautious of a 5-star review from a brand new “contributor” with no other reviews or profile.) If the W Hotel’s mantra is “whatever, whenever,” the Cadillac’s mantra is “whatever.” You can do better. We know we will, because we’ll never be back to this place -- ever. Now for more details: The rooms are abysmal, and the photos on the website are far, FAR from reality. We booked a king room with an ocean view, and our assigned room was a tiny, shabby, dark space (something you might expect at a Days Inn or Ramada) overlooking a parking lot and noisy construction site next door, with a sliver of a beach view if you craned your neck. Despite being a lifetime platinum member, it took an excessive amount of negotiating with the front desk staff to be moved to something slightly more acceptable – a double queen room that was just as tired and shabby, but without the construction noise and worker “bird calls” and yelling. The outdoor/pool area has also seen better days (or decades), with worn and stained lounge chairs, and faded and shabby fake grass. Similarly, housekeeping was also abysmal, and literally did the bare minimum. If they spent more than 10 minutes refreshing the room, we’d be surprised. Bathroom amenities (e.g., soap) were never replaced, carpets not vacuumed consistently (dirt/debris remained after “cleaning”), and beds haphazardly “remade.” We stayed three nights and never once received turn down service, although we were out of the room in the evenings and friends staying on a different floor noted they had. The only bright point at this place is the kind and attentive staff (other than the front desk/management who seem indifferent and tired of managing disappointed patrons). The folks at the restaurant, pool, and lobby bar were fantastic. If only the hotel management and owners’ attitudes matched them. Read less
