Resort gorgeous and food very average.
Jan 25, 2025 Tribeca A
Let me preface this review by saying I have NEVER written a review in my life, but I do not want people to have the same experience we had. The resort is gorgeous, grounds are lush, and the staff were extremely helpful and attentive. There were also lots of activities - water volleyball, water aerobics, yoga, shows in the evening... and many… Read more
Let me preface this review by saying I have NEVER written a review in my life, but I do not want people to have the same experience we had. The resort is gorgeous, grounds are lush, and the staff were extremely helpful and attentive. There were also lots of activities - water volleyball, water aerobics, yoga, shows in the evening... and many more fun things to do on the resort grounds. The resort gets five stars for beauty, cleanliness, and the service staff. But that is where the positivity ends... Upon arrival, we were greeted by a staff member who said he was going to be our "concierge." He was going to take care of us, and wanted us all to have free 80 minute massages, but we just had to attend a one hour luxury brunch to hear about their next level of service and their "preferred guest program." You see where this is going right? We later find out that the presentation takes about 2٫5 hours, is a complete waste of a day, and the sales people are super high pressure. We are then shown to our "tropical view" rooms, which basically overlook another hotel's parking lot/construction area. It was not what is in their marketing material. We then each had to pay an extra $400 for a view of the resort/ocean. We then go to dinner, which you have to wait at least 20-40 mins. for a table at any of the restaurants at prime dinner time. We are starving and ready to enjoy a glass of good wine. ONLY the house red and whites are included. (which are very low grade) They were charging $82 for a bottle of Kim Crawford Sauvignon Blanc. This costs about $14 at Target. To make matters worse, you cannot even order it by the glass. Only by the bottle. Food is a very important part of a vacation to me, and the food is very average. They sell it as "gourmet," but the dinners are comparable to what they would serve at a Shereton. Also, I went to the spa to make an appointment for a facial. The treatment was $249, which is a little pricey, but fine. The problem was that you could only use the steam room, plunge pool, sauna, if you booked an 80 minute massage. Doesn't it seem odd to not be able to use the ammenities in the spa when you purchase a facial for $249? Overall, we felt like we were promised a five star experience and received a three star experience. Read less
