Located on the shores of Tulum, Hilton Tulum offers a wealth of natural beauty and contemporary comfort, with a white sand beach, spa with wellness classes, and a choice of sparkling swimming pools. You're spoilt for choice at this All Inclusive haven with 13 restaurants and bars, fun daytime activities at the dedicated kids and teens clubs, plus, a jam packed entertainment schedule in the evening (that we're sure will keep you up way past sundown). Despite the vast range of things to do at the hotel, it's not completely cut off - you're close enough to explore local attractions such as Gran Cenote and Chichen Itza - one of the Seven Wonders of the New World. Fancy upgrading your holiday experience? Book an Enclave room to enjoy extra resort perks that will leave you feeling like VIP.
Amenities
Kids Club
Teen Club
Bar
Evening Entertainment
Fitness Centre/Gym
Internet Access
Restaurant
Spa
Swimming Pool
Beachfront location
Where is it
Located in Riviera Maya, and close to attractions such as Tulum’s Mayan ruins and ecological parks. Transfer time from Cancun Airport: 2 hours.
Hotel information
735 contemporary rooms and suites, located throughout two-story villa-style buildings. All with oceanfront or resort views, air-conditioning, furnished balcony, seating area, table and chairs, coffee machine, mini-bar, TV, safe, bathroom, and 1 king-size bed, or 2 queen-size beds. Nature View Rooms are 452 sq. ft. and sleep maximum 4 adults.
All Inclusive includes: breakfast, lunch, and dinner at 13 food and beverage outlets. Unlimited drinks and cocktails. Mini-bar stocked daily with premium drinks and snacks.
Partial Ocean View Rooms are 452 sq. ft. and include a patio area, sleeping maximum 4 adults.
Ocean View Rooms are 452 sq. ft. and include a furnished balcony, sleeping maximum 4 adults.
Enclave Rooms
Upgrade your stay with Enclave and enjoy preferred room locations and upgraded room amenities, plus:
Private check in/check out
Access to Enclave Lounge with food and beverage offerings
Concierge desk
Exclusive pools with lounge seating
Dining at Chiringuito Cocomar restaurant
Dedicated wellness and fitness activities.
Family Section
Nature View, Ground Floor and Ocean View Family Rooms are also available in the Family Section of the resort.
Ground Floor Family Suites are near the kids splash park/pool and kids club. They are 865 sq. ft and offer a living room with sofa, dining area, large bathroom, and bedroom. Sleeping maximum 4 adults.
Ocean View Family Suites are near the kids splash park/pool and kids club. They are 865 sq. ft and offer a living room with sofa, dining area, large bathroom, and bedroom. Sleeping maximum 4 adults.
13 restaurants and bars including Vela Sur (International buffet restaurant, all-day dining). Vela Norte (International and Mexican buffet restaurant, all-day dining). La Luce (Italian). Maxal (Mexican). Noriku (Asian). Auma (steakhouse). Chiringuito Seasalt (pool grill). Chiringuito Cocomar (pool grill, exclusively for Enclave guests). Deli cafe. Lobby bar. Pool bars.
Daily cultural activities and nightly music and entertainment programme.
8 pools and 1 Splash Zone/Park. Spa* (located at Conrad Tulum Riviera Maya, with 16 treatment rooms, sauna, steam room and a beauty salon). Fitness centre. Kids club (4-12 years, activities includes treasure hunts, dance classes and Mexican games). Teens club (with video games, billiards, board games, and movie theatre.). Wine tour*. Group yoga and wellness classes. Aqua aerobics. Beach volleyball.
Complimentary WiFi. Pool and beach service. Personal concierge. 24-hour room service*.
* Denotes local charge.
Based on 1396 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (920)
Very good (167)
Average (111)
Poor (77)
Terrible (121)
Not a resort!
Jan 24, 2025TuneraChicago, Illinois
I wanted to check out this resort and was I was disappointed. The check in was great. My room was great and comfortable. Large property facing a lagoon. Not all the buildings have a beach front and if they do they are rocky. The food was a big disappointment. The buffets are very limited and have and have very little mexican food. The only place i… Read more
I wanted to check out this resort and was I was disappointed. The check in was great. My room was great and comfortable. Large property facing a lagoon. Not all the buildings have a beach front and if they do they are rocky. The food was a big disappointment. The buffets are very limited and have and have very little mexican food. The only place i like was the Habachi and Sea and salt place. There are no pool bars. The pools are under staff. There is only one bar that stays open til midnight and this serves a place that has 700 rooms. Definitely not a resort. Its more a hotel trying to be a resort. I wouldnt come back here. There are some good staff members like Luis, but most seem overwork and can seem unfriendly. Not a 100 percent satisfied Read less
Top notch restaurant staff
Jan 24, 2025ExpertTravelCriticNew York City, New York
Gumercindo and Mayra at the buffet offered top notch, timely and kind hospitality during multiple dining experiences. These employees are prime examples of reasons why top tier Hilton customers return to this resort versus trying a new one each year. It’s dependable and consistent service like what these wonderful people provide that assures a… Read more
Gumercindo and Mayra at the buffet offered top notch, timely and kind hospitality during multiple dining experiences. These employees are prime examples of reasons why top tier Hilton customers return to this resort versus trying a new one each year. It’s dependable and consistent service like what these wonderful people provide that assures a profitable and successful business like this resort enjoy. Read less
Great experience overall
Jan 24, 2025hindy d
Great experience! The kids enjoyed so much! Sadly the playground was out of commission the entire stay. The kids club was great the counselors were kind and so patient. My twins loved it! Definitely recommend if coming with kids just confirm that all the kid stuff are working!
Do not recommend
Jan 23, 2025Jbtravel123
We visited the Hilton Tulum with an (expensive) day pass that allowed us to use the facilities and included food and beverage. The staff were nice but the rest was disappointing. Our goal was for our kids to get some pool time, since there was no pool at our hotel. The pools were boring and shallow. The hotel seemed a little run down. I'm so glad… Read more
We visited the Hilton Tulum with an (expensive) day pass that allowed us to use the facilities and included food and beverage. The staff were nice but the rest was disappointing. Our goal was for our kids to get some pool time, since there was no pool at our hotel. The pools were boring and shallow. The hotel seemed a little run down. I'm so glad we didn't stay there and I don't even recommend a day pass. Read less
Brunch at Vela Norte
Jan 23, 2025Rebecca L
We came for brunch at Vela Norte. Roger was out waiter…he was great. He was very attentive, helpful, and made sure we had everything we needed to enjoy our meal. Quick to refill our coffee and mimosas! Food was good and food hall was neat and clean. Very enjoyable.
Not a resort!
