Get ready to fiesta, siesta, and do it all over again at the Grand Palladium Colonial Resort & Spa — your all-inclusive playground on Mexico’s sun-soaked Riviera Maya. Lazy beach days, adrenaline-packed adventures, or spa sessions that melt the stress away, this resort has it all. Hit the tennis courts, try your hand at pickleball, or dive into the massive pools. And when the sun goes down? The resort’s live entertainment keeps the party going. Live music, themed parties, and shows that will have you dancing all the way back to your spacious, stylish, and oh-so-comfortable suite. Whether you’re after a family-friendly suite or a romantic retreat complete with a private whirlpool, every room is designed to give you that home-away-from-home feel... if home came with epic views and daily housekeeping. So, whether you’re here for the beach, the bliss, or the brilliant food, you’re about to find your happy place.
Amenities
Kids Club
Families
Bar
Evening Entertainment
Internet Access
Restaurant
Room Service
Safety Deposit Box
Spa
Swimming Pool
Beachfront location
Where is it
Located in Akumal, which is between the vibrant resort areas of Playa del Carmen and Tulum. Transfer time from Cancun Airport: 1 hour.
Hotel information
413 rooms and suites, all modern with Mexican-inspired decor. With furnished balcony, air-conditioning, flatscreen TV, in-room tea/coffee, mini-bar, WiFi and safe. Deluxe Garden View rooms are located near the hotel’s main restaurant and bar area, with either 1 king bed or 2 double beds, sleeping maximum 4 people.
All Inclusive includes: all meals and activities unless otherwise stated.
Room upgrades
Junior Suite Garden View rooms are located near the pool, with either 1 king bed or 2 double beds, sleeping maximum 4 people.
Junior Suite Pool Side rooms are located near the pool, with either 1 king bed or 2 double beds, sleeping maximum 4 people.
Romance Villa Suite Pool Side with a private, Mayan-style outdoor shower, and a terrace with a hammock and sitting area, sleeping maximum 2 adults.
Access to all restaurants and bars across the resort’s three Grand Palladium hotels, including: La Hacienda (International buffet-style restaurant, all-day dining). El Gran Azul (International buffet-style restaurant, all-day dining). Las Olas (snack bar serving light bites, lunch). El Dorado (American steakhouse, open for dinner). La Adelita (Mexican cuisine, open for dinner). Colonial Lobby Bar. The Secret pool bar (adult-only). El Gran Azul Pool Bar. Xtra Time Sports Bar. La Orilla Pool bar.
Regular entertainment including live music, DJs, theatre shows and themed parties. CHIC Cabaret & Restaurant*.
Choice of swimming pools. Access to the spa* with sauna and Turkish bath. Gym with cardio and weights. Volleyball court. Mini-golf course. Basketball court. Tennis and padel. Badminton. Water polo. Pickleball. Cooking classes. Dance lessons. Baby club (for 1-3 years, suitable games and activities), Mini Club (for 4-12 years) and Black & White Junior Club (teen room with pool tables, Xbox and computers).
24-hour room service*. Laundry service*. Concierge service. Medical service*.
* Denotes local charge.
Based on 11276 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (6729)
Very good (2462)
Average (1024)
Poor (571)
Terrible (493)
Two week stay
Jan 25, 2025GrandScenicPoole
Lovely hotel, room service not quite up to standard, we stayed in two rooms 1528 &1529, the restocking of water, tea/coffee and hand and face towels was poor. At night it was quite noisy, with what sounded like a door slamming in the wind. Information was not available on how to contact reception/housekeeping or room service using the in room… Read more
Lovely hotel, room service not quite up to standard, we stayed in two rooms 1528 &1529, the restocking of water, tea/coffee and hand and face towels was poor. At night it was quite noisy, with what sounded like a door slamming in the wind. Information was not available on how to contact reception/housekeeping or room service using the in room phone. A phone directory would be helpful so we could ask for help without walking to reception to request help with issues. Read less
Lackluster experience
Jan 25, 2025jillcl2025Dallas, Texas
We had terrible service most of the time anywhere outside of the al a carte restaurants. Rooms were very basic, power went out everyday, bed was hard, bedding was lacking. Food overall was cold and lacked variety. Drinks were weak.
Adelita Restaurante
Jan 24, 2025Cesar L
We had a great experience at the Mexican a la Cart restaurant’Adelita’ Our waitresses Asuncion y Christopher We’re very knowledgeable and helpful with the menu and have us good recommendations. The food was great and the service was fantastic Gracias !!’
Yay! Veronica!
Jan 24, 2025Stephanie W
Veronica with the POP team is awesome! She was very professional and encouraged us to participate in the upcoming activities. We definitely will try to catch the shows she was telling us about. The fire show sounds like it would be really fun and something everyone in my group would enjoy!
First trip ever
Jan 24, 2025zahleigh
This was my first time out of my country. It was amazing to spend a week in the beautiful resort with temperatures that I'm not used to in Jan (from Canada). Will definitely be back.
Two week stay
