Dreams Aventuras Riviera Maya

Riviera Maya, Cancun

Virgin rating

The hotel

A fantastic fun-filled resort for both families and couples, Dreams Aventuras Riviera Maya provides everything you need for a memorable Mexican holiday, and then some! As well as a great location, overlooking a beautiful stretch of private beach, the resort boasts multiple speciality themed restaurants and bars, and an endless range of day and evening activities. There's also a great kids' club to keep younger guests entertained with weekly camp-out adventures!

Amenities

  • Kayaking
  • Snorkelling
  • Babysitting service
  • Kids Club
  • Families
  • Honeymoon
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Night Club

Where is it

Overlooking a private beach in the resort community of Puerto Aventuras with its 9-hole golf course and eclectic collection of shops, restaurants and clubs. 15 minutes south of Playa del Carmen and 20 minutes from Tulum's Mayan ruins. Transfer time from Cancun Airport: 1 hour.

Hotel information

305 rooms and suites in 1 building of 7 floors with lifts. All rooms have air conditioning, private balcony or terrace, TV, concierge service, telephone, mini-bar refreshed daily, coffee maker, 24-hour room service*, safe, cloth steamer, shower, bathrobes and slippers and hairdryer. Deluxe Rooms with garden, pool or marina views from a private furnished terrace or balcony, have 1 king-size bed or 2 double beds.

All Inclusive of: Unlimited-Luxury® includes all meals (buffet and à la carte) and snacks, afternoon tea, all alcoholic and soft drinks (premium and domestic brands) by the glass. Stocked in-room mini-bar with water, soft drinks and beer. 24-hour room service is also included. All activities and entertainment above unless otherwise stated. No restaurant reservations are required. Concierge service and pool and beach waiter service. No wristbands required.

Enjoy the 'Sip, Savour and See' dining experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at companion properties (dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and Conditions apply).

Deluxe Ocean View Rooms are located on the 3rd-6th floors, with a private furnished balcony from which to admire the views across the stunning ocean, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean Front Rooms with private, furnished balcony or terrace and 1 king-size bed or two-double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Premium Suite Marina View King with Hot Tub with private terrace and 1 king-size bed, sleeping maximum 2 adults and 2 children.

Preferred Club Swim Out rooms have a private furnished terrace with direct pool access. These rooms have 1 king-size bed or two-double beds with the option of a rollaway bed on request, sleeping maximum 3 adults and 1 child or 2 adults and 2 children.

Preferred Club Family Room Marina Views feature a private terrace or balcony. These rooms are larger and sleep maximum 5 adults and 1 child or 4 adults and 2 children.

Preferred Club Family Pool View Rooms are located on the 2nd-3rd floors with a private furnished balcony and 2 double beds, sleeping maximum 3 adults and 3 children or 2 adults and 4 children.

Preferred Club Family Ocean View Rooms are located on the 3rd through 6th floors with ocean views, with 2 double beds, sleeping maximum 3 adults and 3 children or 2 adults and 4 children.

Preferred Club Family Room Pool View have a private furnished terrace. These rooms are larger with two double beds, and sleep maximum 3 adults and 2 children or 2 adults and 3 children.

Preferred Club Honeymoon Hot Tub Ocean View Rooms have a furnished terrace with a hot tub. Each room features 1 king-size bed, sleeping maximum 2 adults.

Preferred Club Marina View Rooms are located on the penthouse floor (7th floor) facing the Marina, with private balcony, the rooms have 1 canopy king-size bed or 2 double beds, sleeping maximum 3 adults and 1 child or 2 adults and 2 children. These rooms offer superior amenities including 32” cable TV, pillow menu, superior room service menu, upgraded mini-bar and access to Preferred Club Lounge.

Preferred Club Ocean View Rooms have either 1 king-size bed or 2 double beds, sleeping maximum 3 adults and 1 child or 2 adults and 2 children. This room type includes Preferred Club benefits.

Preferred Club Family Room Ocean Views have 2 double beds and sleep maximum 3 adults and 3 children or 2 adults and 4 children.

Preferred Club Family Room Ocean Front sleeping maximum 5 adults and and 3 children.

Preferred Club Master Suite Ocean View Rooms are located on the penthouse floor with spectacular views of the ocean and a private furnished terrace. There is 1 king-size bed, sleeping maximum 3 adults or 2 adults and 1 child. A rollaway bed is available upon request.

Preferred Club Master Suite Ocean View with Hot Tub Rooms are located on the penthouse floor with spectacular views of the ocean and a hot tub. There is 1 king-size bed, sleeping maximum 3 adults or 2 adults and 1 child. A rollaway bed is available upon request.

Preferred Club Master Two Bedroom Suite Ocean Front is also available, sleeping maximum 6 adults.

Preferred Club benefits include:

- Personalised check-in and check-out with concierge service

- Access to private lounge

- Complimentary access to wet areas of the spa from 1-2pm every day

- Upgraded mini-bar service

- Pillow menu

- Upgraded luxury bath amenities

- Daily continental breakfast service, afternoon hot and cold hors d’oeuvres and exquisite desserts and fine liquors served in the lounge

- Complimentary newspaper in suite daily (English and Spanish)

- Complimentary computer access in private lounge and complimentary internet access in suite

- Exclusive access to lunch and dinner at Oceana Restaurant

- Exclusive access to Preferred Club pool area.

8 dining options: World Café (International buffet; open for breakfast, and lunch), Portofino (Italian à la carte; open for dinner), El Patio (Mexican à la carte; open for dinner), Oceana (seafood à la carte, open for breakfast and lunch for Preferred Club guests only; open for dinner for everyone), Gohan (sushi à la carte; open for dinner). Coco Cafe/Gelato Factor (open 24-hours). Seaside Grill (steak dinner, à la carte) and Barefoot Grill (beachside brick oven pizza and Italian "trattoria" menu; open for lunch and dinner twice per week). 4 bars: Manatees (swim-up bar for Preferred Club guests only), Sugar Reef (poolside swim-up bar), Barracuda (beachside), Desires (Music Lounge/Sports Bar). Please note: all restaurants may not be open every night due to occupancy levels. No reservations required at à la carte restaurants.

Enjoy the 'Sip, Savour and See' dining experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at companion properties (dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and conditions apply).

Regular daily and evening entertainment. Themed nights and events. Big-screen family films on the beach. Spectacular live performances, theme nights and festive outdoor events.

2 swimming pools (the Main Pool has a designated area for young kids). 2 hot tubs. Water park annex featuring two water slides, natural saltwater pools, kids' spray park, 30-person beachside heated Jacuzzi. Dreams Spa* with beauty salon*, Jacuzzis*, steam bath*, sauna*, massages*, kids and teens special treatments (all treatments require advance reservations). Billiards. Fitness centre with fitness classes. Multi-purpose sports court. Aerobics and yoga. Volleyball, ping-pong. Water sports include: sailboats, snorkelling, kayaks, catamarans*. Bicycle centre and Exploration of Puerto Aventuras*. Dance, cooking and Spanish lessons. Board games. Explorer's Club for kids, (supervised activities for 3-12 years). Outdoor lounge area and Core Zone teens' club (age 13-17 years). Pool and beach waiter service.

Babysitting service*. Convenience shop*. Dry-cleaning/laundry service*. Medical facility*. Business services*. Computers are available for guest use*. Complimentary WiFi access throughout.

* Denotes local charge.

Please note: child ages at this property are up to and including 12 years.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2328)
  • Very good (378)
  • Average (176)
  • Poor (93)
  • Terrible (120)
Image of the Tripadvisor rating Will Return!

Jan 25, 2025 329tiffanyl Cambridge, Canada

This was only our second trip to Mexico. We landed in Cancun and it is about an hours drive to the hotel. Once we arrived at the hotel, we were whisked to another floor to have our check in done. We have never had this before. Our luggage was left with the bell boy (freaked me out a little, again, never have had this service before!) We were shown… Read more
This was only our second trip to Mexico. We landed in Cancun and it is about an hours drive to the hotel. Once we arrived at the hotel, we were whisked to another floor to have our check in done. We have never had this before. Our luggage was left with the bell boy (freaked me out a little, again, never have had this service before!) We were shown to a little waiting room while we waited that had food and drinks. Someone from the concierge team came down, took our passports and checked us in! We then went down to our rooms and our bags were brought there. We had booked a king room with a swim out pool. I really enjoyed this feature. After we were done at the beach, we could sit in the pool (was heated) at night before bed, was nice to have a little swim as well. During the day there was someone who would go around to see if you wanted a drink! The beach was ok. Sand very hard. Water was warm, as they have a wall to block the waves so creates a small inlet. If they didn't have that, would not be able to swim very well there. We didn't find any issues with the food. We are not fussy, and do understand that the food options may not be what we are use to, but there was always lots. Morning at the buffet, always lots of eggs and bacon, and fresh fruit. For lunch, there was the buffet or for preferred club you could go to the Ocean restaurant. They also have a little bbq place on the beach that has hot dogs, hamburgers, nachos and wood oven pizza. Dinners for us was a new adventure! No buffet. They have 5 restaurants to choose from, no reservations required. They are not all open, but when you download the Hyatt app, and pick your hotel, they will tell you what is open. As well all the menus are here, and they usually prefer you use that. I really enjoyed Gohan, the sushi was great! Ocean was also very good. There is a little shopping plaza near by that we wandered off to a couple of times for dinner as well. The area is in a gated community, and is safe. I would suggest paying in pesos vs US dollars as they are very loose with the exchange rate. We found things very clean. Our room, always clean, fresh towels, face cloths, lots of water, and fridge stocked. We did the deep sea fishing, booked with hotel, (but might be cheaper if you wander off to the marina in town) went to Tulum and snorkeling as well did the sunset catamaran, which was beautiful. The hotel staff were amazing. Any questions or concerns that we had were dealt with or answered quickly. The one thing that was odd for us, there were no travel reps here. We went with Westjet, Nexxus took us to the hotel and then that was it. Nexxus informed us through their app when they would be picking us up for our return to the airport, so make sure to download their app because I almost didn't! Read less
Image of the Tripadvisor rating Perfect Family Resort!

Jan 24, 2025 Dannielle F Thunder Bay, Canada

This was our first resort family vacation and we’re all hooked! The premises are kept clean and it was small enough that it did not feel overwhelming. We were Preferred Club and there were enough food and drink options to keep all of us satisfied during our stay (we had one picky eater, so this is always a challenge). There were always activities… Read more
This was our first resort family vacation and we’re all hooked! The premises are kept clean and it was small enough that it did not feel overwhelming. We were Preferred Club and there were enough food and drink options to keep all of us satisfied during our stay (we had one picky eater, so this is always a challenge). There were always activities or events happening so no one was ever bored. It is certainly a family-oriented resort, so if you’re looking for more of a party or romantic vibe, it’s probably not the resort for you. The town of Puerto Aventuras is very walkable and it’s worth it to see the dolphins, sea loin and manatees in the marina. The true gem of this resort though is the staff. The level of hospitality they give their guests goes unmatched and it was a shame whenever we saw other guests not be respectful to them. These people work hard to make sure every guest has their needs met. A special shout out to Jose and Ronier as they were especially lovely staff. We hope to be back in the future! Read less
Image of the Tripadvisor rating Great time

Jan 24, 2025 Coastal490183

We had a wonderful time. The staff was wonderful always very helpful. We were about 1 hr from the airport. It is in a gated community so going off properly and walking around was very nice. You can also rent a golf cart and drive around and there is a marina in the community were you can see dolphins and sometimes manatees.
Image of the Tripadvisor rating Never again

Jan 23, 2025 Lucy G

Food great drinks fair, beach was like cement no area to sit and enjoy drinks, most loungers broken, out of 7 days room cleaned 4 x and twice I called to request, this resort was more like diaperland as so many 1 and 2 year old in pool, never have seen so many not what I thought dreams was, Swim up bar was full of children spilling drinks in pool.… قراءة المزيد
Food great drinks fair, beach was like cement no area to sit and enjoy drinks, most loungers broken, out of 7 days room cleaned 4 x and twice I called to request, this resort was more like diaperland as so many 1 and 2 year old in pool, never have seen so many not what I thought dreams was, Swim up bar was full of children spilling drinks in pool. Also issues with room category for our friends our room was great and after many trips to front desk they were given a better room but it did not compare to ours, nobody can give a straight answer. The hardest working person was Jorge who worked serving drinks, this guy was the best ever Read less
Image of the Tripadvisor rating Cant beat the value

Jan 23, 2025 Marshall G chicago, United States

Great value. Amazing staff always there to help. Lots of food options and while the Mexican food seemed watered down, I would guess most of the clientele was not searching for authentic Mexican food. Lots of great drink options and I was surprised that higher quality options were available. I dont remember signing up for the Preferred Club but… Read more
Great value. Amazing staff always there to help. Lots of food options and while the Mexican food seemed watered down, I would guess most of the clientele was not searching for authentic Mexican food. Lots of great drink options and I was surprised that higher quality options were available. I dont remember signing up for the Preferred Club but glad we had that bonus. Read less