Moon Palace Cancun

Cancun, Mexico

Virgin rating

Garden View Room
Superior Deluxe Ocean Front Room
Junior Suite Golf Course View Room
Pools
MoMo Restaurant
Sky Bar
The Pub
The Pub
The Pub
Wired Teens' Lounge
Nizuc lobby
Caporales Restaurant
Superior Honeymoon Suite
Gondola Restaurant
Palapa Delfines
Trattoria Restaurant
Bugambilias Restaurant
Noir Nightclub
Playroom Kids' Club
Al Manglar Restaurant
Agra Restaurant
A video preview image
Garden View Room
Superior Deluxe Ocean Front Room
Junior Suite Golf Course View Room
Pools
MoMo Restaurant
Sky Bar
The Pub
The Pub
The Pub
Wired Teens' Lounge
Nizuc lobby
Caporales Restaurant
Superior Honeymoon Suite
Gondola Restaurant
Palapa Delfines
Trattoria Restaurant
Bugambilias Restaurant
Noir Nightclub
Playroom Kids' Club
Al Manglar Restaurant
Agra Restaurant

The hotel

This resort really is a palace and a spectacular one at that. Moon Palace Cancun lies on Cancun’s tranquil south shore, nestled between a long, white sand beach and 123 acres of tropical foliage. A 27-hole Jack Nicklaus signature golf course is available for a memorable round of golf. Rooms are very elegant, in fact, all have double Jacuzzi baths! You’ll be spoilt for choice when it comes to your dining options with 17 restaurants to choose from. There are incredible floor shows every evening, with the Noir Nightclub picking up the beat until the early hours.

Amenities

  • Golf
  • Scuba Diving
  • Tennis
  • Kids Club
  • Wheelchair access
  • Families
  • Honeymoon
  • Wedding
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access

Where is it

On a huge, wonderful beach in Cancun. Transfer time from airport: 10 minutes.

Hotel information

2052 rooms on 3 floors in several buildings with 8 lifts. All with private balcony/terrace, air-conditioning, smart TV with Google Chromecast, WiFi access, direct-dial telephone, coffee maker, 24-hour room service, mini-fridge with soft drinks, bottle of wine, spirits optic, water and beer (which is stocked alternate days), safe, Jacuzzi, bathrobes and slippers, turn-down service, hairdryer and straighteners. Non-smoking rooms on request. Superior Deluxe Garden Rooms with garden views, sleeping maximum 4 adults or 2 adults and 2 children.


All Inclusive of: all meals and snacks, 24-hour room service, stocked mini-bar, in room drinks cabinet, wifi. Domestic and imported beverages including sparkling wine. All activities, entertainment, land sports and non-motorised water sports, including the business centres.

Junior Suite Golf Course View Rooms include personal use of a golf cart for getting around the resort, separate seating area and private screened terrace with table and chairs, sleeping maximum 2 adults.

Superior Deluxe Ocean View Rooms with stunning views across the Caribbean sea sleeping maximum 4 adults or 2 adults and 2 children.

Superior Deluxe Oceanfront Rooms are as above but closer to the ocean, with 1 king-size bed or 2 double beds, sleeping maximum 4.

Swim Up Suites are located in the sunrise section of the hotel with direct access to the private pool from the room terrace, garden/pool views and a private balcony with table and chairs. Suites have a private bath with shower, double whirlpool tub and 1 king-size bed or double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Family Deluxe Suites are located in both the Sunrise and Nizuc sections and consist of 2 bedrooms (one with 1 king-size bed, the other with 2 double beds), Xbox ONE and games available on request (subject to availability), family in-room amenities including kids' room service menu, kids’ size bathroom and slippers, Fun in the Sun beach toys and L’Oreal kids bath amenities, bathroom products. Sleeping maximum 6 adults or children.

Superior Honeymoon Suites benefit from a guaranteed king-size bed, a liquor dispenser with Premium, upgraded brands of liquor, access to the Private Beach Lounge area with waiter service, an exclusive beach bag (one per stay), pillow and aromatherapy menus, an Espresso/American coffee maker, nightly Petit Fours, private concierge service by phone, one reservation at speciality restaurant per stay, pillow menu and turn-down service and private check-in. These rooms sleep maximum 2 adults.

Please note: bedding requests are subject to availability at check-in. Some rooms at full occupancy may have a rollaway bed, instead of 2 double beds.

17 restaurants, buffet and à la carte including Mexican, Italian, International, Caribbean, Indian, Asian and Brazilian. 12 bars, including swim-up bars, adults-only Sky Bar and The Pub. 24-hour room service. Day passes (subject to availability) can be purchased to access 11 additional restaurants and 13 bars at The Grand. Access to AGRA Palapa Pelicano (at Moon Palace Nizuc, authentic Indian cuisine, available on Thursdays, Fridays, and Saturdays from 6:00 pm-11:00 pm).

Live music daily, regular shows, karaoke and theme nights. Noir Nightclub until 3:00am.

Oversized freestyle pools, children's pools. Beauty salon and extensive spa with 36 spa cabins and spa services*. 2 fitness centres including spinning classes, sauna, yoga and pilates. 2 beach volleyball courts. 5 floodlit tennis courts, 3 basketball courts and 4 pickleball courts. Use of bicycles. Non-motorised water sports with one scuba-diving demonstration per stay. Mini-golf. Beach football. Playroom kids’ club (4-12 years), daily kids' activity programme, kids' playground, games console, movie theatre and arcades. The Dreamery for younger children designed to enhance their stay with games, surprises, food activities and experiences designed especially for them. Wired Lounge (for teens, 9:00am-10:00pm). Waterpark including slides, lazy river, kids' splash zone, playroom and bowling alley available at Moon Palace The Grand (day passes can be purchased to access these facilities. Subject to availability.

24-hour room service. Concierge and bell staff service. 3 gift shops*. Laundry/dry-cleaning service*. Complimentary WiFi access. Doctor on call 24-hours*. Avis car rental*. Ice machines. Cash machine. Guests may use the facilities at other Palace resorts, except for Le Blanc Spa Resort, day passes can be purchased to access these facilities (subject to availability).

Wheelchair adapted rooms with partially accessible amenities or facilities available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. To discover all the special assistance services we offer please see additional information below.

* Denotes local charge.

مساعدة خاصة


Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (28411)
  • Very good (5911)
  • Average (2330)
  • Poor (1186)
  • Terrible (1474)
Image of the Tripadvisor rating Amazing week at moon palace nizuc

Jan 25, 2025 tjuedes Macomb, Michigan

We had fantastic food all week. We stayed at Nizuc which is quieter which we like. But you can freely go back and forth btw sunrise and Nizuc. Sunrise has a few more restaurants and is more action. David martinez took care of us at the guest services. He went above and beyond to make our week so relaxing and fun. Thank you David.
Image of the Tripadvisor rating Major downhill. Food not great. No hot water.

Jan 24, 2025 rachel d Olathe, Kansas

Bad vibes. Over-priced. Food over-hyped. Annoying time share sales pitch. Shady tactics. Room service beyond horrible. Brazilian steakhouse is a joke. Three kinds of meats all tasted super cheap and tough. There is no hot water. Only giant tubs that you can fill with almost lukewarm water. Pools close very early. Seaweed all over the beach.… قراءة المزيد
Bad vibes. Over-priced. Food over-hyped. Annoying time share sales pitch. Shady tactics. Room service beyond horrible. Brazilian steakhouse is a joke. Three kinds of meats all tasted super cheap and tough. There is no hot water. Only giant tubs that you can fill with almost lukewarm water. Pools close very early. Seaweed all over the beach. You can eat a lot of food but none of it is spectacular. Not a luxury resort. Spaced out dissociated staff giving you the evil eye. Read less
Image of the Tripadvisor rating Great Service!!

Jan 21, 2025 Jarrett R

Our butlers, Manuel and Oswaldo, were wonderful people and gave us great service! Definitely recommend! They were wonderful people doing their best to keep us always happy and they certainly accomplished their jobs!!! They also had great food and beautiful places!! Lots of fun!!
Image of the Tripadvisor rating Unpleasantly surprised

Jan 19, 2025 caribbein

We checked in 3 hours ago. Bracelets would not open the room when we arrived. Had to return to the lobby. Still no luggage at our room. Not the excellent service we have come to expect from Palace Resorts. We have been members for over 15 years. Looking forward to proving feedback to the sales team on our presentation.
Image of the Tripadvisor rating Bad salespeople

Jan 19, 2025 Discover51998

Nice hotel and staff very good. Be careful of the sales people, especially when checked out. They sell you certificates for another stay under false information. We were sold some for what we were told for years 2025 and 2026 on the 1st January 2025. When we received they were for 2024 and 2025. Also you have to pay full price up front and we are… Read more
Nice hotel and staff very good. Be careful of the sales people, especially when checked out. They sell you certificates for another stay under false information. We were sold some for what we were told for years 2025 and 2026 on the 1st January 2025. When we received they were for 2024 and 2025. Also you have to pay full price up front and we are a party of 11 so cost would be $56000 up front. Salesperson doesn’t tell you this. Very disappointed with this and customer services have no interest in helping out so have to just take loss on certificates Will not use this brand for holidays again Read less