Zoetry Montego Bay

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49 luxurious suites situated in three main buildings: Wood & Water, Bamboo and Blue Mountain. All with air-conditioning with individual climate control, private balcony or patio, cable TV, 24-hour in-suite private dining, twice daily refreshed mini-bar, complimentary unlimited worldwide calling, complimentary WiFi and in-room tablet, maid service three times daily, bottle of sparkling wine and fresh fruit daily, daily refreshed coffee/tea maker, safe, luxurious bath amenities, bath robe and slippers, cloth steamer and hairdryer, and complimentary butler service. Junior Suite Tropical View are located on the 2nd floor of the Wood & Water and Blue Mountain buildings with views of the manicured gardens and resort. With either 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 1 child.

All-Inclusive of: Endless Privileges® includes gourmet dining with an assortment of organic food and beverage selections. Unlimited top-shelf spirits and specialty beverages in the four luxurious bars. Twice daily refreshed mini-bar. Luxurious bath amenities 24-hour private in-suite dining. Complimentary unlimited worldwide calling. Maid service three times daily. Bottle of sparkling wine and fresh fruit daily. Complimentary WiFi mobile app that allows you to view the events, activities and restaurants at the resort, plus local destinations and more! Welcome bottle of rum/tequila. Complimentary 20-minute wellness experience or fitness consultation per person per stay. Complimentary laundry/dry-cleaning services. All activities and entertainment above unless otherwise stated. Complimentary access to Club Mobay VIP Airport Lounge (for reservations booked in Junior Suite Ocean View or above, for a minimum of 7 nights). Complimentary 45-minute motorised snorkelling tour. Complimentary sunset cruise experience (valid when booking a Master Suite for any number of nights or a Swim Out Suite for a minimum of 5 nights. Additional costs applies for other room categories). Complimentary butler service.

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Secrets and Breathless resorts. (Dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and conditions apply).

Room upgrades:

Junior Suite Tropical View with Soaking Tub are the same as the Junior Suite Tropical View but with the addition of a whirlpool on the private balcony. With 1 king-size bed or 2 double beds, sleeping maximum 2 adults. Please note: soaking tub may be located on the balcony or inside select suites.

Junior Suite Ocean View are located on the 2nd and 3rd floor of the Bamboo and Blue Mountain buildings with views across the stunning Caribbean sea. With 1 king-size bed, sleeping maximum 2 adults.

Junior Suite Ocean View with Soaking Tub are the same as the Junior Suite Ocean View view, located in the Wood & Water and Blue Mountain buildings, but with the addition of a whirlpool on the private balcony. With either 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 1 child. Please note: soaking tub may be located on the balcony or inside select suites.

Junior Suite Swim-Out Tropical View are located in the Bamboo and Blue Mountain buildings on the ground floor, with direct access to a private pool from the terrace. With 1 king-size bed, sleeping maximum 2 adults.

Junior Suite Swim-Out Ocean View are located in the Bamboo and Blue Mountain buildings on the ground floor, with direct access to a private pool from the terrace. With 1 king-size bed, sleeping maximum 2 adults.

Junior Suite Swim Out Ocean View with Soaking Tub are the same as the Junior Suite Swim-Out Ocean View view but with the addition of a whirlpool on the private terrace. With 1 king-size bed, sleeping maximum 2 adults.

Master Suite Ocean View are located in the Blue Mountain building, with spectacular views of the Caribbean sea from the private balcony. With 1 king-size bed, sleeping maximum 2 adults.

Not worth the money - beware

Jan 22, 2025 edena2004 Plymouth, Michigan

Awful service, poor quality food, need more help. Hotel was only half capacity when we were there but they were staffed for maybe 25%. The pool ran out of towels every single morning. Location of the property to the beach is beautiful. Hotel is aging and somewhat run down, but Service and poor food/beverages were the biggest issue

Go with VERY LOW expectations...

Jan 22, 2025 U5073MBkylem Belvidere, Illinois

This is the first time I have rated any place we have ever stayed below 4 stars. My wife and I are not picky but do have simple basic standards and this resort really struggles with the basics. Positives - beautiful location and rooms are recently renovated. George and Barbara are awesome bartenders (lobby bar) and Hakeem is the best dinner server (not even a close second). Negatives - Beach is not swimable or even wade-in knee-deep friendly and pools are not heated. Food is average to below average and food options are incredibly limited. Virtually no service received on the beach and very little at the pool. Most staff just stand around and don't do anything. Very sad. Read less

Zoetry Jamaica- Huge Disappointment

Jan 19, 2025 Roberta S

Writing this review is my last resort, but given the lack of responsiveness of management, I feel it is necessary. Pros: close to airport, pretty property and friendly staff and very quiet, restful. The rest: the food is poor; they are forever out of things, even items grown on the island such as bananas (5 of 7 days out), coffee beans, Ackee (entire time). Other items often out even though offered on menu feta cheese, yogurt, pasta. Jerky Jo’s good, so long as you want chicken every day, supposed to have pork “tomorrow “, but tomorrow never comes. The property is small but still never a person to serve drinks at the pool, beach or elsewhere. One person can easily serve the entire property but not once in 8 days except after we said something to a manager someone came over, I asked for a bottle of water and she never came back with it. It was 100% self serve. It’s no big deal to walk to a bar but that’s not what you expect when you go to a high end resort. At times there’s no one even at the bar to serve you. Entertainment at dinner: dinner is from 6-9; most nights they have live music for 1 hour (7-8). When we asked why, it’s because the performer has other obligations- suggests poor planning by management, waiting until the last minute. We spoke to several people in management- General Manager David, afternoon manager Zephennia (spelling??) and Latisha (day manager). Not one offered to do a thing. Latisha was the last person I spoke to, she asked that I not reach out to corporate as they would send it back to the resort to resolve and to give her a chance, that she would call me this afternoon to resolve it (points). Needless to say, she has not called which is why the review. Her not calling is the epitome of the attitude of management- they don’t care. They don’t follow through. As we’re allowed to eat at the other Hyatt properties, we wanted to go 1 night since the food was so poor- they wouldn’t even provide complimentary transportation for the 15 minute ride- rather we’d have to take a taxi for $100 ( yes, $100, not a typo). I suggested that they take a survey of the people there from last Saturday to Thursday and I assure them that 9 out 10 (probably 10 out of 10) would not return. It is extremely underwhelming and a huge disappointment. This is supposed to be the high end of Hyatt - it’s anything but high end. As far as being a wellness resort- there’s nothing about it that suggests or promotes wellness. This is supposed to Hyatt’s high end properties- it is anything but. Read less

This resort is horrible. Food is really horrible except for the jerk. Chicken shack at lunch. Don’t go to this resort. F

Jan 18, 2025 Nikki E

This resort is horrible. Food is really horrible except for the jerk. Chicken shack at lunch. Don’t go to this resort. Food is bad. Hard to get cocktails. They commit to no check in or check out times but that’s not true. They try to sell you on going to other resorts for to get a chance for resort credits that you can’t use for anything unless… Read more

Wonderful Stay at Zoetry!

Jan 18, 2025 Marcella W

The staff at Zoetry are truly fantastic and made our stay unforgettable. We especially loved the water sports activities, which were a highlight of our trip, and the jerk hut was absolutely delicious! A special shoutout to Patrick and Curtis for their exceptional service and warm hospitality. The atmosphere was incredibly relaxing, making it the… Read more

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