A contemporary hideaway, the Hyatt Zilara Rose Hall occupies a prime location, nestled between Jamaica’s famous Blue Mountain ridge and the turquoise waters of the Caribbean. An adults-only retreat offering "Service from the Heart!", the atmosphere is gorgeously laid-back, ensuring plenty of rest and relaxation on the agenda. The private beach is nearly a mile long with swimmable coves to be alone in. All the usual sporting pastimes are on offer including beach volleyball, tennis, and basketball. When the day fades, there are restaurants and bars galore, not just those belonging to the Zilara but to the family friendly sister hotel, the Ziva, as well, offering 14 distinctly different restaurants to choose from. Feast on cuisines from all around the world, including French, Pan-Asian, Italian and Caribbean.
Amenities
Tennis
Bar
Evening Entertainment
Fitness Centre/Gym
Internet Access
Laundry Service
Restaurant
Room Service
Spa
Swimming Pool
Beachfront location
Where is it
Located on the historically famous plantation estate, Rose Hall. Complimentary welcome lounge and airport transfers from Montego Bay. Transfer time from Montego Bay Airport: 15 minutes.
Hotel information
234 rooms and suites. All of which are air-conditioned with private balcony/terrace, satellite TV, telephone, WiFi access, iPod docking station, mini-bar (stocked daily), bathrobe, slippers, designer toiletries, tea/coffee maker, safe, hairdryer, iron and ironing board.
Standard Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.
All Inclusive of: includes all à la carte dining and buffet meals, unlimited premium-brand drinks, wine by the glass and non-alcoholic beverages. 24-hour gourmet room service. All activities and entertainment unless otherwise stated.
Resort View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.
Ocean View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.
Oceanfront Rooms with 2 double beds, sleeping maximum 4 adults.
Swim-Up Rooms with direct access to the pool from your colonial-inspired room, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.
Junior Suites have views of the resort, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.
Zilara Ocean View Junior Suite with 1 king-size bed, sleeping maximum 3 adults.
Zilara Oceanfront Junior Suite with 1 king-size bed and rollaway bed, sleeping maximum 3 adults.
Zilara Swim-Up Junior Suite with 1 king-size bed and rollaway bed, sleeping maximum 3 adults.
1-Bedroom Ocean View Suite with master bedroom with 1 king-size bed, separate living room and sofa bed, sleeping maximum 4 adults.
Grand Butler Suite with butler service and 1 king-size bed sleeping maximum 3 adults.
Oceanfront Grand Butler Suite with butler service, 1 king-size bed and rollaway bed, sleeping maximum 3 adults.
1-Bedroom Oceanfront Butler Suite with master bedroom with 1 king-size bed, separate living room and sofa bed, sleeping maximum 4 adults.
Please note: for occupancies of 3 adults, bedding configuration will be 1 king-bed and a rollaway bed.
Petit Pariz (dinner only/French cuisine), Urban Heat by FlavorZ (International cuisine, breakfast and dinner), Jamaican RootZ (beachfront dining, open for breakfast, lunch, and dinner), West End Grill (poolside grill, lunch and snack bar), Islandz Bar (swim-up pool bar), Aromaz (coffee and snack bar). Reservations will be required for some of these restaurants. 24-hour in room dining available.
Full access to the following restaurants at Hyatt Ziva Rose Hall: Blue Grill at CalypZo (Seafood grill, open for lunch and dinner), ChoiceZ (buffet restaurant serving breakfast, lunch, and dinner), Di Roza (Italian cuisine, open for dinner), FuZion (modern Asian grill, open for dinner), Barefoot JerkZ (Jamaican BBQ eatery), GrindZ (coffee house), BiteZ (casual cafe serving sweet treats and pastries), Union Jack'Z (English sports bar serving pub food), LagoonZ (swim-up pool bar), StirZ (piano bar), ShakerZ (open-air bar) and Fez (rooftop bar).
Daily activity schedule, and regular evening entertainment including live music and performances/shows. All evening entertainment is located at the family friendly sister hotel Hyatt Ziva.
2-tiered swimming pool and 1 hot tub. Cabanas*. Fitness centre (24-hours) with daily classes including beachfront yoga, aqua spin, and boot camp cardio. Zerenity Spa* with electric hydro-therapy circuit and beachside treatment cabanas. Non-motorised water sports including wind surfing, kayaking, Hobie Cat sailing, and snorkelling. Tennis, beach volleyball, water basketball, aerobics and poolside games. Access to an additional 2 family friendly swimming pools at the Hyatt Ziva. Golf nearby*.
Complimentary WiFi access. Laundry/dry-cleaning service*. 24-hour reception. 24-hour room service. Gift shop. Beach Butlers and Concierge Service. Car rental* (available at Hyatt Ziva Rose Hall). Beauty Salon*. Complimentary parking.
* Denotes local charge.
Please note: guests staying at the Hyatt Zilara have full use of the facilities located in the Hyatt Ziva all of which are open to families with children.
Based on 7913 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (5413)
Very good (1381)
Average (598)
Poor (270)
Terrible (252)
R&R for Y&R - 2025
Jan 25, 2025YBranickiSt. Albert, Canada
My husband and I came for a week. The hotel is somewhat dated and I understand it is due for renovation. We had low water pressure in the shower, but it was hot. The beach experience was fabulous, except when people save beach chairs by putting a towel, and the not showing up all day. This habit should be discouraged. Food was good in some of… Read more
My husband and I came for a week. The hotel is somewhat dated and I understand it is due for renovation. We had low water pressure in the shower, but it was hot. The beach experience was fabulous, except when people save beach chairs by putting a towel, and the not showing up all day. This habit should be discouraged. Food was good in some of specialty restaurants and the desserts were fantastic. I won’t soon forget the coffee crème brûlée. We had a wonderful experience in the spa. A huge shout out to Rosemarie, Odean, and another lady, sorry I can’t remember her name. All in all would go back and looking forward to see the renovations. Read less
Nice resort that could be great with some work
Jan 24, 2025tootsemikaylaPeachtree City, Georgia
We were traveling to Hyatt Zilara Rose Hall for a wedding so we decided to make a vacation out of it. We arrived at the resort on a Monday around noon time and were staying till the following Monday. The food at this resort is hit or miss. Italian, French and Urban Eats were good. Buffet not so good. We loved the walk up jamican jerk hut.… قراءة المزيد
We were traveling to Hyatt Zilara Rose Hall for a wedding so we decided to make a vacation out of it. We arrived at the resort on a Monday around noon time and were staying till the following Monday. The food at this resort is hit or miss. Italian, French and Urban Eats were good. Buffet not so good. We loved the walk up jamican jerk hut. I can tell you the pool chair saving is the worst I have ever seen and we travel 2-3 times a year many times at all-inclusives. People started saving chairs prior to 6:30am by 8am all the chairs are saved. I am an early riser so this wasn't a problem for me. I was down at the pool by 7am everyday got my 2 chairs (sun for me and shade for my husband) and sat there and read my book. But I felt bad when people would come down around 8am and there were no chairs without towels on them but no people sitting in them either. Most people would start showing up around 10-12am some didn't show up at all. One day a women had saved 25 chairs at 7am, I know because I was already sitting in my chair at this time. Someone came around 8 am and sat in one of her chairs, at 12:30 the person that the chair was saved for showed up and they started fighting, and when I say fighting yelling screaming cursing threatening I was very uncomfortable, by now the other women had been sitting in the chair for 4 hours with no one coming for it, but they show up at 12:30 and expect it to still be "saved". What was most dissappointing was the Hyatt staff made the wome who had been sitting in the chair for 4 hours leave because the chair was "saved". One other big downfall is the service, it is terrible. Especially the pool wait staff. (not the bartenders they were great). They do not want to be waiting on you, never smile, don't say thank you when tipped. Not a service oriented resort. We normally vacation in Mexico and the service is night and day. We will not go back for the service reason alone. We normally vacation in Mexico and the service is night and day. Read less
Better than expected Jamaican vacation
Jan 23, 2025Kuni ZKerrville, Texas
We were not too excited to leave this beautiful place and return to Narnia. This was our first time in Jamaica, so I can only compare our experience here to two other stays in the DR. When we arrived on Wednesday, Zilara's friendly staff immediately greeted us with refreshments in the lobby. Room: We stayed in a swim-up Junior Suite in Bldg 4.… قراءة المزيد
We were not too excited to leave this beautiful place and return to Narnia. This was our first time in Jamaica, so I can only compare our experience here to two other stays in the DR. When we arrived on Wednesday, Zilara's friendly staff immediately greeted us with refreshments in the lobby. Room: We stayed in a swim-up Junior Suite in Bldg 4. The water barely gets sun, so it is freezing cold. Having a pool would have been perfect in the summer. Our room is super cold, too, so A/C is not an issue. Our mini fridge is replenished daily with snacks, water, juices, and sodas. There's also a mini coffee maker that we never get to use because a little walk from our room is the cafe that serves freshly made espresso and different cakes. Our room is in the back end, so it's free from people's noise. It's so lovely to hear the birds in the morning. Food: On our first night here, we were lost on which restaurant was open and where to go. The initial check-in would have been pleasant if the guest had been adequately oriented to the place, where to eat, how to reserve, and such. They did not tell us that you simply need to scan the QR code on your room key, and you get a lot of information about the resort. We tried a different restaurant each night after finding out about the dinner reservations. My husband and I can't stop raving about the quality of food. Even Fuzion, the Asian restaurant, was impressive. We are very picky with our Japanese and Chinese food, but they nailed it! We also love the local cuisine served in the Choicez buffet; the goat curry is so divine! We didn't have to wait long before getting served on our restaurant reservations. We were satisfied with every meal served to us. If you like fruits like me, you won't be so impressed by the choices here. I recommend the Bob Marley drink, and I must warn you that they are not shy about adding alcohol here. Unlike the other all-inclusive places where the cocktails taste so watered down, not here. Ya mon! Beach: Their beachside and shoreline are not too big. There's not much space to swim and enjoy water sports. I was hoping I could do kayaking or waterboarding, but it's not possible in this area. The Zilara side has rip currents and small rocks, so we preferred swimming on the Ziva side. We got to snorkel and saw a baby sting ray and a nurse shark. We took a day trip to 7-mile beach in Negril, Sandals, and Rick’s Cafe. We are so glad we picked Montego Bay because the heat and humidity in Negril were just overbearing. We were delighted to have the cool breeze in the evenings in Hyatt. I hope this review helps because we are definitely coming back to this beautiful island and its people. Read less
We had a great time at Zilara!
Jan 23, 2025Climber68640265028
Hyatt Zilara was very nice. It's attached to Ziva which is the kid's section and you are able to visit both sections BUT the kid's can't visit the adults only section. The property itself is very beautiful. Between the two resorts combined there is a great selection of entertainment, bars, restaurants, pools, etc. Most of the staff were very… Read more
Hyatt Zilara was very nice. It's attached to Ziva which is the kid's section and you are able to visit both sections BUT the kid's can't visit the adults only section. The property itself is very beautiful. Between the two resorts combined there is a great selection of entertainment, bars, restaurants, pools, etc. Most of the staff were very nice but of course there are always a few people that will be rude. We loved Jamaican RootZ. I had the Ox Tail which is very unlike me and it was AMAZING! Andre was our server. He was the best. We did the street food festival at Ziva and that was excellent. The fire dancer was great! The interior of the buildings could use some love but in all honesty that's not abnormal in the Caribbean. I would suggest this resort and will hopefully go back in the future! Read less
Make sure you like loud Euro Techno music
Jan 22, 2025Nanette C
This is a beautiful hotel, our room was spacious and comfortable. The bed and its linens were luxurious. The pool and beach were gorgeous and well kept. The staff was attentive and friendly. The food portions are small but delicious. Our only complaint was the music, it was super loud. The first night we were there they had a pool party, the Euro… Read more
This is a beautiful hotel, our room was spacious and comfortable. The bed and its linens were luxurious. The pool and beach were gorgeous and well kept. The staff was attentive and friendly. The food portions are small but delicious. Our only complaint was the music, it was super loud. The first night we were there they had a pool party, the Euro Techno was not our thing, but it was so loud we couldnt sleep…all day it played by the pool . The clientele all around us did not seem to like it either. It seems the marketing department that makes decisions about what the guests would like are not reading the crowd correctly. If not for the music we couldn’t get away from because of the volume we would go back… but the music was a deal killer! A shame as everything else was so great!!! Read less
R&R for Y&R - 2025
