Not quite there, but with some listening to your customers it could be great.
Jan 22, 2025 960farmerted Chipping Ongar, United Kingdom
I would split my rating as 5 stars for the building and rooms (just), and three stars for the service and food. The building is well appointed, looks good, has a great gym and spa. The pool is one of the best I have been to and there is generally a good vibe around the pool during the day. Right on the beach. Don’t take the VIP option at the… Read more
I would split my rating as 5 stars for the building and rooms (just), and three stars for the service and food. The building is well appointed, looks good, has a great gym and spa. The pool is one of the best I have been to and there is generally a good vibe around the pool during the day. Right on the beach. Don’t take the VIP option at the airport, they didn’t show up for us and it is very easy anyway. At $150 ish each it is a total waste of money. Same for the VIP transfer, just get a cab outside. Very safe and much cheaper. The hotel rooms are good. We had a penthouse sea view and it was very nice. Only issue is the neighbouring dogs barking every night, there are lots of them and they are loud. So try and get a room in the middle of the resort. Food is not great. Very average and bland. We ate there most meals and were not blown away with any of the options. It is also expensive for what you get. The guacamole was served in a ketchup sized bowl with a ton of oily nachos, for example. We also ate at the sister property and although the service was much better the food was pretty much the same. We heard from another guest the company has a restaurant in St George’s, which was meant to be pretty good - it was a shame no one told us this as we had no time to go. Turning to service. This is a tricky one as I think there is an element of Caribbean time here but there is very little pro activity or stepping forward. I asked for guacamole and was told they only had bread. Make sense of that one. Then the next day I found out they did have it on another menu that was available had I only asked. The service around the pool was slow and often food would come out at different times. Finally turning to value. The hotel itself is good value, but the food and extras is not. The best example is the $200 each they charge for access to the VIP lounge at the airport, which is available for $30 when you get there. The food and wine is expensive, especially for the quality. We had a nice time but we will not be returning. Having visited the smaller sister hotel there is clearly a team vibe there. The staff were happier, more proactive and warmer, so I can only conclude there is a poor team culture and this is evident in the service and general ambience. All of these points were common themes amongst the guests. We talked to several others and the above reflects the shared experiences. Read less
